Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tony Nissan
Waipahu, HI
1,662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,662 Reviews of Tony Nissan
March 06, 2014
Carnation and James made our purchase of the rouge so easy and most enjoyable with their great customer service and aloha spirit.. Mahalo for everything easy and most enjoyable with their great customer service and aloha spirit.. Mahalo for everything More
by Onipaa
Employees Worked With
James Kawata
March 06, 2014
Customer service will conversing with Tony Nissan was fine. My issue and concern was how my service was handling. Originally I called to make an appointment for work to be performed on my vehicle. I m fine. My issue and concern was how my service was handling. Originally I called to make an appointment for work to be performed on my vehicle. I made the appointment for Friday 2/21/2014 6:45am. However on Wednesday 2/19/2014 I received an email stating my appointment was for 2/20/2014. So I needed to call and correct the error by Nissan. This was corrected without issue. The vehicle was dropped off and accepted on 2/21 at 6:40am, again no issue with customer service. However I was told we would be contacted by 1:00 or 1:30pm regarding what corrective action was needed. No one from Nissan contacted me and any phone number that was left. I made several attempts to contact my servicing agent, but always got the voice mail. By 3:00pm there was still no contact, so I went to the service department in person to inquiry about the status of my vehicle. The service representative had to search for my vehicle status and when finally located, I was informed the vehicle had not been looked at yet. This is unacceptable. We called and made an appointment, was told we would be contacted and never were. The entire day was wasted without a vehicle where other arrangements needed to be made. Finally was informed that the vehicle would need to left overnight and wouldn't be worked on until the following day 2/22/2014 Saturday. Work was finally completed on Saturday. We are not impressed. What is the point of making an appointment when the vehicle would not be looked at? Why weren't we contacted as stipulated when the vehicle was dropped off? Why is it so difficult to make contact with the servicing agent? We will not be using Tony Nissan Service Department in the future. I would like to reiterate, that the staff was friendly and did waive the diagnostic fee for not looking at our vehicle based on the appointment criteria. More
by carona
Employees Worked With
Etta Nobriga
March 06, 2014
Even though I was frustrated and had to bring my car in, the customer service was great, my car was towed and didn't have to wait long, everything was explained to me in detail, Etta was very friendly, and the customer service was great, my car was towed and didn't have to wait long, everything was explained to me in detail, Etta was very friendly, and she got me out of there quick with a rental car so I could leave and get to my doctor's appt on time. More
by pinkyyoshimoto
Employees Worked With
Etta Nobriga
March 05, 2014
I would definitely come back for further services etc. Your dealership is one of the best I have ever been to. Great job and Thank you for everything that you did for is :) Your dealership is one of the best I have ever been to. Great job and Thank you for everything that you did for is :) More
by Chaizden1
Employees Worked With
Jeb Sheppard, Debbie Adams, Greg Jackson
March 05, 2014
Was impressed with the sales experience provided by Kurt Speas. He even drove into town to meet me to complete my paperwork. Thank you very much. Speas. He even drove into town to meet me to complete my paperwork. Thank you very much. More
by creightonarita
Employees Worked With
Kurt Speas
February 23, 2014
This is the first time in all these years I have purchased a car that a salesman took an honest interest in the customer's needs. Louie is truly a remarkable person, he does his utmost to please th purchased a car that a salesman took an honest interest in the customer's needs. Louie is truly a remarkable person, he does his utmost to please the customer and is very helpful. In my case, he set up everything in my new car and explained how each one works; i.e., the audio and navigation system, bluetooth, etc. I know that I can call on him at anytime without hesitation. More
by 9012
Employees Worked With
Louie Boria
February 11, 2014
From the moment stepping onto the dealership, Mr. Boria presented himself in the utmost professional manner possible offering my disabled father and I the most welcoming service I have ever encountered. H presented himself in the utmost professional manner possible offering my disabled father and I the most welcoming service I have ever encountered. His keen knowledge on the types of vehicles, fast response, above satisfactory service, and mostly his passion of caring for others made the purchase and experience a above and beyond pleasant one. He was patient, personal, and professional in every way possible. He took the time to fully ensure that I understood every detail of my decision to make a purchase. I would definitely recommend him to friends and family alike to make their future vehicle purchases as he definitely knows how to take care of a custom in all aspects. More
by SuperStrongSoldier
Employees Worked With
Louie Boria, Darren Sasaki
February 10, 2014
Excellent customer service and very friendly staff. Not only did they perform the routine maintenance at a great price, but they also washed the car prior to my picking it up. I dropped the car off in the only did they perform the routine maintenance at a great price, but they also washed the car prior to my picking it up. I dropped the car off in the morning (it only took a couple of minutes) and then received a call saying it was ready prior to the quoted time. I can't find anything that I would improve with the service I received. More
by 808Chris
Employees Worked With
Jason Beleno
February 07, 2014
I took my 2003 Frontier to use my recently purchased Extended Warrantee to fix some problems on my truck. Landon discovered an administrative error on the Extended Warrantee, but was able to get it cor Extended Warrantee to fix some problems on my truck. Landon discovered an administrative error on the Extended Warrantee, but was able to get it corrected so we could move on with the repairs. More
by bobcathi
Employees Worked With
Kale Kippen, Debbie Adams
February 05, 2014
This was my first time to the maintenance department for a service appointment. It was a Great Visit!!!! The attendant was very nice and helped me throughout the entire process however I forgot his name. Q a service appointment. It was a Great Visit!!!! The attendant was very nice and helped me throughout the entire process however I forgot his name. Quick and reasonable!!!!! More
by charbanza
Employees Worked With
?????
