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Tony Hyundai
Waipahu, HI
2,633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,633 Reviews of Tony Hyundai
September 24, 2013
Ken was outstanding and made us feel very comfortable in the sales process. He was very knowledgeable and we would recommend him to all of out friends when purchasing a car. the sales process. He was very knowledgeable and we would recommend him to all of out friends when purchasing a car. More
by CherryBaby
Employees Worked With
Ken Smiley
September 21, 2013
Mid August my left rear wheel caliper was faulty due to a busted boot in the inside of one of the caliper guide pins. I replaced the entire caliper with an aftermarket part bought from a nationally chained busted boot in the inside of one of the caliper guide pins. I replaced the entire caliper with an aftermarket part bought from a nationally chained parts store, and along with a certified mechanic bled the entire braking system. Brakes were working phenomenally well. About one month later, the same wheel seemed to be having a similar problem. I decided to have it professionally checked out. Before setting up the appointment, the service desk, parts desk, then another person from the service desk (don't remember any of the names) each gave me their opinion on why the problem existed. All of them suggested that the part I used, since it wasn't from a dealer, was most likely faulty and not the correct one. The fact that dealer parts were optimal were heavily noted. Prior to my scheduled appointment on September 18, 2013, I checked the brake fluid at home and accidentally dropped the inside of the cap to the brake fluid well inside the engine. I could see it resting on the bottom of the engine area but could not reach it. Upon dropping off my vehicle, I kindly asked the service dept to please retrieve it for me and put it back on. This never happened. I received an estimate call from the service department suggesting that the problem was that I didn't have the right brake fluid - or that there was an oily substance in the brake fluid which ultimately meant that I should replace every part in the braking system that has rubber/boot/gasket. From master cylinder to each wheel. Est. cost $2,000. I opted for a second opinion. The next day, I picked up my van and received a second opinion within 2 hours. Faulty left rear brake line/hose AND faulty guide pin on RIGHT rear wheel. Right wheel issue was fixed and hose was ordered. Minus the labor for the hose install, total price was under $200. I will not recommend your service department to ANYONE. However, since I recently leased a Nissan from Tony, I must say that I can't be more happy that the service plan for the ENTIRETY of me lease is FREE due to the special that was running when I signed the contract. In my words, I will use your service department and crooks synonymously. The Nissan is awesome. We are seriously thinking of buying it. However, your service department will not receive ONE DIME from me on any of my vehicles. I prefer emails as a means of communication. More
by Loreauville
September 18, 2013
Great service. It would have been better if someone went over the features of the car before we left. After we went home we tried to figure things out ourselves but still have some questions. Besides that over the features of the car before we left. After we went home we tried to figure things out ourselves but still have some questions. Besides that it was a good experience with Hyundai. More
by deanota
Employees Worked With
Allan Capello, Ken Smiley, John Kato, Dennis Ferreira
September 18, 2013
Keoni went above and beyond to make the experience at Tony Hyundai great. I always feel like I am in good hands when I bring my vehicle in for a service. Tony Hyundai great. I always feel like I am in good hands when I bring my vehicle in for a service. More
by scrappy078
Employees Worked With
Miles Miller
September 16, 2013
We are always made to feel like part of the family when we take in our cars for servicing at Tony Hyundai. This is not true of other shops. It is because of the greeting and attention we receive every time we take in our cars for servicing at Tony Hyundai. This is not true of other shops. It is because of the greeting and attention we receive every time we are there that we traded in our Honda and bought another Hyundai. More
by ellttbr
September 13, 2013
The service on my vehicle was provided with excellence and care. I was happy with the price of the service. I will return to Tony Hyundai for any of my car's service needs. and care. I was happy with the price of the service. I will return to Tony Hyundai for any of my car's service needs. More
by Alycea
Employees Worked With
Service Department
September 03, 2013
I gave this dealer a great review because they are exactly that.... Great! From the gate guard greeting us and John K making sure we had all our questions answered. He gave us a "no bs" price becaus exactly that.... Great! From the gate guard greeting us and John K making sure we had all our questions answered. He gave us a "no bs" price because we were military and it was beyond the discounts we we're hoping for. Great place, people, and Hyundai Santa Fe. More
by kwarrior08
Employees Worked With
The white John K, John Kato, Jack Wolfanger
August 30, 2013
Best car sales experience we ever had. No smoke or mirrors just honest people. They go that extra mile for you. Will B back. MAHALO mirrors just honest people. They go that extra mile for you. Will B back. MAHALO More
by SK5tjt
Employees Worked With
Ken Smiley & Jack Wolfanger, Jack Wolfanger
August 30, 2013
Perfect service. My need were immediately addressed and it was clearly explained to me what I need to be informed..The service representative is sooooooo awesome. it was clearly explained to me what I need to be informed..The service representative is sooooooo awesome. More
by jcacalda
Employees Worked With
Tony, Chris Shimamoto
