Tony Honda

Good Service - Shuttle Driver part of the Team As a Retiree, I enjoy talking to people and Judi G., the Shuttle Driver, was good at keeping me engaged in conversation. She mentioned that one of th As a Retiree, I enjoy talking to people and Judi G., the Shuttle Driver, was good at keeping me engaged in conversation. She mentioned that one of the car lifts was out of order and would explain the delay in getting my car. Its nice that the last person you contact prior to picking up your car is someone who not only has a real enthusiasm for their job, but a genuine interest in hearing about your hobbies and other activities outside of the car world. More

Edward Dun gets it done! This review is for salesman Edward Dun at Tony Honda. While I know Hondas are one of the best brands out there, and I’ve been fortunate enough to This review is for salesman Edward Dun at Tony Honda. While I know Hondas are one of the best brands out there, and I’ve been fortunate enough to drive a few of them in my lifetime – we all know the car buying experience is usually far from that. I can proudly say this was one of the best car buying and financing experiences I’ve had yet! One Sunday afternoon my husband and I heard the Tony Honda radio commercial and we decided to visit with our young daughter. We were warmly greeted by Edward Dun. He had a genuine smile and made the conversations very personable as we both had young toddlers of similar age. What I appreciated about the visit was Ed was very knowledgeable about the vehicle we were interested in (Odyssey) and no way pushy that turned us off from buying from him. He proceeded with a friendly email the next day and thanked us for our time. Since we have a toddler, I thought the easy way to buy a car was going to be through the Costco pre-negotiated deals (through Windward Honda). While it sounds easy, I was very turned off by the number of employees Windward passed me through, not knowing the answers to my questions, and rude remarks. I knew I had to buy my next vehicle from Ed. As I was sitting at the other dealership, I emailed Ed to see if he was working and he responded ASAP. I told him I’ll be there in an hour. We arrived back at Tony Honda, Ed greeted my husband and I – again with a smile. While this sounds simple, I didn’t see a smile on any other employee there during the entire time I was there. Ed even asked how our daughter was doing and remembered her name. This just shows how Ed cares about his customers. We knew what we wanted and laid it out for Ed to make the best deal for us. Each time, he started with thanking us for our time and how appreciative he was of customers like us. We were upfront of what the other dealership offered, and we ended up paying a bit more at Tony Honda but we were more confident and happy with the purchase with Tony Honda. In addition, we all know its when you get to the finance guys – it really goes downhill. I thought I was going to be at the dealer for another 2 hours. I’ve had such bad run-ins with other Honda finance guys. But Dan Zabresky was the “nicest finance guy ever” – my exact text to my husband when I told him I was already done signing the papers and he doubled back to the house to pick up our daughter. It was late and we had to put our daughter down for the night. Ed mentioned the detailing could take another 2-3 hours. He offered to drive the car to our house (WOW!) or come pick it up the next morning (which I later found out was his day off). We choose to come the next morning, and Ed – again greeted us with a big smile and thanked us for giving him this business. Ed is a great example of someone who really enjoys his work and it shows – through his actions and words. If you want a good and smooth experience with your next Honda, as for Ed Dun! More

Good Service Upon turning in my car for servicing they provided me with convenient options on maintenance when I had told them I had already done an oil service ch Upon turning in my car for servicing they provided me with convenient options on maintenance when I had told them I had already done an oil service change. During the confirmation of the service being provided I was offered a rental but when availability was not an option the shuttle service was recommended. Both Toby/Tobie and Judi were excellent drivers when safely transporting me to my destination. They were able to answer many of the questions I had about possibly purchasing a new car soon. In fact Judi was able to provide me with some really good and specific descriptions on a Honda model that I was interested in. The information they provided came from personally doing test drives on the same cars that I am interested in. It helped me to narrow down further what car I would like to own next. More

Great people. This is my first time going through Tony Honda. Eric Steven's was great. Not pushy or high pressure sales like I have experienced with other dealers. Would definitely go back. Honda. Eric Steven's was great. Not pushy or high pressure sales like I have experienced with other dealers. Would definitely go back. More

Service here was AMAZING! Tracie was AWESOME from beginning to end! Very helpful & patient! I didn’t feel rushed or pressured. Highly recommend visiting her!! beginning to end! Very helpful & patient! I didn’t feel rushed or pressured. Highly recommend visiting her!! More

A very pleasant experience! There are many things we like about Tony Honda, going back to the first car we purchased in 1997, when located in Aiea, a special edition Accord. How There are many things we like about Tony Honda, going back to the first car we purchased in 1997, when located in Aiea, a special edition Accord. However, as much as we have liked them, our vehicle needs and tastes migrated and we did not buy from them again until a pre-owned car for our son in the early 2000s and then a new Fit purchase in 2016. Unfortunately, the salesman we worked with then left a bad impression. However, the subsequent great support by the Service Department, as well as proximity to our home, have made up for it in the last four years. We had owned higher end autos as our primary vehicle for the past 20 years, but the time had come in our lives to downsize. Recognizing that, we searched around over a year for the style and model that best fit our needs, heavily scrutinizing the full market, and always came back to an HR-V. We followed the inventories of all three island Honda dealerships for the past year or more and decided it was time to act. We also had been scrutinizing the various sales representatives, given the negative experience on last purchase. Lauren Hayashi seemed to stand out as someone we could trust, would recognize both my wife and myself as customers, and treat us with respect, which were missing in the previous sale. That was a delightfully wise choice. I contacted Lauren by e-mail and expressed our desire for a demo drive and to discuss a possible HR-V purchase. She promptly called to set an appointment, and not having even met us yet said something in a sincere voice I’d never heard from a sales representative, “Thank you for trusting me.” Based on a brief telephone chat, Lauren chose precisely the HR-V from stock we focused interest on and had it waiting for a demo drive, streamlining the purchase decision. She was professional, attentive, respectful, personable, diligent, knowledgable, and most eager to fulfill our specific needs. That, incidentally, was what Tony Honda had done in 1997 when we bought the Accord with expectation of moving to Oahu two months later from Japan. The sales staff agreed to put it in commercial storage for us, which another local Honda dealership would not do as we considered the same car from them. Lauren made up for any concerns that lingered from our last Tony Honda purchase. We expect to replace our 2016 Fit in the future and look forward to again working with Lauren. People often forget what is said, but they don’t forget how you made them feel. Good job Lauren, you treated us very well. What a great professional to know and work with! More

Eric Stephens, Best car slaesman I ever had, Period! Tony Honda's professional customer service is exceptional and can be seen by their sales consultant's words and actions.. The reception desk was court Tony Honda's professional customer service is exceptional and can be seen by their sales consultant's words and actions.. The reception desk was courteous and friendly with a calming atmosphere. More

Very RespectfullyFriendly and willing to assist Very Respectfully Friendly and willing to assist customers Very Patient Great Salesman, very informative Knows his job and very caring, makes sur Very Respectfully Friendly and willing to assist customers Very Patient Great Salesman, very informative Knows his job and very caring, makes sure the customer is satisfied with the vehicle More

Great Customer Service I am from the Big Island and the Tony Honda people there didn't want to help me purchase a new 2020 Ridgeline so I called Tony Honda Waipahu. There E I am from the Big Island and the Tony Honda people there didn't want to help me purchase a new 2020 Ridgeline so I called Tony Honda Waipahu. There Eric Stephens was very motivated and helpful with all my questions and concerns. He was outstanding in his timely manner at seeking out the information I requested if he didn't know the answer to. He also picked me up from the airport when I flew in to get the truck. Very professional and local attitude. I would recommend him to anyone seeking a new vehicle. More

I went today regarding my Headlights. Mark, service advisor. He is busy on his phone. I ask him about my concern, He told me NO. He point me to parts. He did not even bother to look at it. Is this how advisor. He is busy on his phone. I ask him about my concern, He told me NO. He point me to parts. He did not even bother to look at it. Is this how Tony Honda service provide business to customers? I think Mark don't need this Job. He don't give a fuck about it. More