Tony Honda

Kerry was very helpful and he took the time to explain all of the features of the vehicle. He was not the typical "pushy" salesperson and did not try to sell us a car that we didn't want or couldn't affor all of the features of the vehicle. He was not the typical "pushy" salesperson and did not try to sell us a car that we didn't want or couldn't afford. A great car-buying experience for our family. More

Mike was fantastic to work with. We look forward to buying our second vehicle from Tony Group based on his outstanding and customer service and would easily recommend him to others who are looking forw buying our second vehicle from Tony Group based on his outstanding and customer service and would easily recommend him to others who are looking forward to buying a vehicle. More

Better trade in value. quick sale and delivery. they even filled the gas. I shopped others and Tony Honda had the ridgeline and color I wanted so I bought there. filled the gas. I shopped others and Tony Honda had the ridgeline and color I wanted so I bought there. More

Iven was very conscientious and followed up always with me. I was able to turn in my leased 2010 Odyssey with a new 2012 with added options, etc. and did so w/o any down payment, etc. and got the same pay me. I was able to turn in my leased 2010 Odyssey with a new 2012 with added options, etc. and did so w/o any down payment, etc. and got the same payment as before. The service was excellent and his attention was very much appreciated. More

Over a span of 10 days I had physically gone to both Honda competitors on Oahu and to Toyota while communicating with the Tony Honda Internet team of Mike and Iven via e-mail. Although the first enco Honda competitors on Oahu and to Toyota while communicating with the Tony Honda Internet team of Mike and Iven via e-mail. Although the first encounter with the Tony Honda team was just fair, subsequent interactions were way "Beyond the Call". To preclude an unnecessary trip to Tony Honda in Mililani, based on previous misunderstandings with dealers other than, Tony Honda, one Saturday night I texted Mike Demello to call me at 9 pm, to confirm the e-mail offer forwarded to me earlier in the day. Much to my surprise Mike personally called me back on a Saturday night to confirm the offer. I then drove to Tony Honda first thing Sunday morning and signed the contract that Sunday afternoon. Iven delivered my new car to me in Nuuanu on Wednesday!!! Although I visted Tony Honda last it is in the customer's best interest to communicate with Tony Honda before signing a contract with another dealer. Based on my results you will probably be pleasantly. I am an advocate of Tony Honda in general and I WOULD DEFINITELY BUY ANOTHER CAR FROM THIS INTERNET TEAM. Mahalo Mike Demello & Iven Cunanan, I look forward to your continued EXCELLENT service in the future!!! More

The people we worked with were so friendly and did all they could to meet the needs and requirements that we had. They even went beyond what we expected and added a caring heart. Kerry checked up on us a they could to meet the needs and requirements that we had. They even went beyond what we expected and added a caring heart. Kerry checked up on us and made sure we were happy with the car. He had it prepped and ready for us when we were done with the financial paperwork. He made contact with the people who would install our mudguards and we received a call within a couple of days to come have them put on. More

Your sales team is an excellent representation of your company. Not only are they knowledgeable, but the staff is friendly and courteous. They all really made me feel like I could trust them and went abov company. Not only are they knowledgeable, but the staff is friendly and courteous. They all really made me feel like I could trust them and went above the call of duty to assist me with the questions and concerns I had. More

My husband and I recently bought a new Honda and we had a great experience with Mike Demello and the rest of the sales staff. They made buying a car easy and enjoyable. Mike was very knowledgable and worke a great experience with Mike Demello and the rest of the sales staff. They made buying a car easy and enjoyable. Mike was very knowledgable and worked to get us a great deal. He was very patient with us and we did not feel pressured like other dealerships we had been to. The finance manager Marco helped us get a low interest rate on our loan. We will definitely be back to purchase our next vehicle and we will tell all our friends and family to go see Mike and the rest of the folks at Tony Honda More

Ive never had such a positive experience buying a new car - Kerry was very very nice and genuine, he was patient and knowledgeable, I would definitely recommend Kerry to any friend looking for a car in the f - Kerry was very very nice and genuine, he was patient and knowledgeable, I would definitely recommend Kerry to any friend looking for a car in the future. More

Very deceptive when it comes to pricing. They did not disclose details of the lease agreement and especially stayed away from questions about how much total price of vechicle was. They concentrated sole disclose details of the lease agreement and especially stayed away from questions about how much total price of vechicle was. They concentrated solely on negotiating the monthly lease payment. Once that was agreeable to me, they quickly drew up lease agreement and essentially said "sign here". They do not give you time to read the agreement and after being there for 3 hours, I wanted out as well. All they want is for you to take the car home that night. When I got home, I read the fine print of the lease agreement. To my surprise, lease agreement was based on almost the full sticker price of the car. This was the first time I ever saw the price which also included almost a $4,000 additional dealer mark-up (20% of MSRP) and $900 of some type of lease/rental fee! None of this was ever disclosed to me. During negotiations, salesperson said they recognized that I was a loyal customer since this was my 4th vehicle that I purchased from Tony Honda and I regularly service my cars there. They said they considered that in their offer to me and yet, they base the lease on the highest price they can get. So much for being honest with your best customer. UNREAL... Next day, I received an email from customer service rep asking about my satisfaction with sale. I replied with my disappointment with how sale was handled; that is, no full disclosure of price. It's been five days and I've yet to get a reply. Needless to say, this is the last time I will buy a car from this dealership. I will turn in this car after lease is up because I really don't want to do business with them anymore. My advice to folks doing business with Tony Honda, negotiate price, ask them for copy of their worksheet and then tell them you'll look it over and return the next day. Don't sign any sales or lease agreement without looking over the details. Otherwise, you'll get trapped like me and find that the actual contract/agreement contains numbers that you never was told about. More