Tony Honda

My husband and I recently bought a new Honda and we had a great experience with Mike Demello and the rest of the sales staff. They made buying a car easy and enjoyable. Mike was very knowledgable and worke a great experience with Mike Demello and the rest of the sales staff. They made buying a car easy and enjoyable. Mike was very knowledgable and worked to get us a great deal. He was very patient with us and we did not feel pressured like other dealerships we had been to. The finance manager Marco helped us get a low interest rate on our loan. We will definitely be back to purchase our next vehicle and we will tell all our friends and family to go see Mike and the rest of the folks at Tony Honda More

Ive never had such a positive experience buying a new car - Kerry was very very nice and genuine, he was patient and knowledgeable, I would definitely recommend Kerry to any friend looking for a car in the f - Kerry was very very nice and genuine, he was patient and knowledgeable, I would definitely recommend Kerry to any friend looking for a car in the future. More

Very deceptive when it comes to pricing. They did not disclose details of the lease agreement and especially stayed away from questions about how much total price of vechicle was. They concentrated sole disclose details of the lease agreement and especially stayed away from questions about how much total price of vechicle was. They concentrated solely on negotiating the monthly lease payment. Once that was agreeable to me, they quickly drew up lease agreement and essentially said "sign here". They do not give you time to read the agreement and after being there for 3 hours, I wanted out as well. All they want is for you to take the car home that night. When I got home, I read the fine print of the lease agreement. To my surprise, lease agreement was based on almost the full sticker price of the car. This was the first time I ever saw the price which also included almost a $4,000 additional dealer mark-up (20% of MSRP) and $900 of some type of lease/rental fee! None of this was ever disclosed to me. During negotiations, salesperson said they recognized that I was a loyal customer since this was my 4th vehicle that I purchased from Tony Honda and I regularly service my cars there. They said they considered that in their offer to me and yet, they base the lease on the highest price they can get. So much for being honest with your best customer. UNREAL... Next day, I received an email from customer service rep asking about my satisfaction with sale. I replied with my disappointment with how sale was handled; that is, no full disclosure of price. It's been five days and I've yet to get a reply. Needless to say, this is the last time I will buy a car from this dealership. I will turn in this car after lease is up because I really don't want to do business with them anymore. My advice to folks doing business with Tony Honda, negotiate price, ask them for copy of their worksheet and then tell them you'll look it over and return the next day. Don't sign any sales or lease agreement without looking over the details. Otherwise, you'll get trapped like me and find that the actual contract/agreement contains numbers that you never was told about. More

My 12 year old Sentra was finally showing its age, so I had to get a new car. I am a Nissan guy, but their current offerings in the compact segment are mediocre at best. I decided to get a Honda Civic be had to get a new car. I am a Nissan guy, but their current offerings in the compact segment are mediocre at best. I decided to get a Honda Civic because of the reliability that Honda is known for, as well as the great "real world" fuel economy (don't rely on EPA estimates on window stickers, check out fuelly.com or similar instead). I contacted the three local dealers to see what kind of deal I could get, or if it was realistically possible to even get an EX model, or did I have to just settle for an LX. The one dealer that has a reputation for great customer service didn't even reply to my initial email. Scratch them off the list. The other dealer offered me a decent base price by email, but when I asked for a breakdown of the fees and my actual final price, he stopped corresponding with me. That made me think that he might have been leading me on. I laid out the offer to Iven Cunanan and asked him if he could do better, but if he couldn't I would understand. He promptly replied that he would beat the other dealer's offer and then some! I was elated and as soon as my wife was free to come select the car with me, we went down to the Autoplex. Unfortunately, it was early evening and Iven had left for the day already. Mike Demello introduced himself and said that he was there to help us and that he would uphold any deal that Iven had offered us earlier. We took a test drive and were satisfied with the car's ride. It was getting near closing time, but Mike remained patient as we tried to make a decision on color and body style. After we finally decided on the vehicle we wanted, the paperwork process went very smoothly and quickly. I was surprised that the price I paid was much lower than what I expected to pay in Hawaii, even through my extensive online research. They explained every document that was handed to me and not once did I feel that they were doing anything "fishy". Curtis Matsumoto, the FI guy was equally pleasant. He took the time to explain everything and while he did try to sell us some additional services (just doing his job), he was not pushy at all about it. One of the reasons I put off buying a new car was that I normally HATE the car buying process due to the high pressure tactics of some salespeople and dealerships, but that was not the case here at Tony Honda and the great employees they have in Iven, Mike, and Curtis (I had a similarly positive experience at Tony Hyundai last year too). Two thumbs up! More

I really received a bad custmer service at this dealership. At first, Chelsey was very nice and seemed like she wanted to really help me purchse the new car. However, her attitude changed at soon a dealership. At first, Chelsey was very nice and seemed like she wanted to really help me purchse the new car. However, her attitude changed at soon as I started asking questions regarding the price and the mark-up of the vehicle. Her answers to me were "well this is the best we can do, take it or leave it or go somewhere else" I could not believe what I was hearing!! She seemed very aggravated with me and my questions. At one time, she just left the office while I was asking her questions.... so her manager came in to apologize and said "I'm sorry, she is just getting aggravated". The reason she was getting aggravated with me is becuase they were trying to scam a horrible deal on me. And when I asked why is the amount so high and where does my $ go to, etc.... I was not getting any answers back. Anyways, I left the dealership and went to Honda Windward and received an outstanding costumer service and great price for the car. I will never ever go to Tony Honda to purchase a car. My experience was horrible with them and Chelsey. More

My experience with Tony Honda from start to finish was excellent. There was no haggling over price and it was awesome working with Iven Cunanan my salesperson. Iven is easy going and friendly. It was like excellent. There was no haggling over price and it was awesome working with Iven Cunanan my salesperson. Iven is easy going and friendly. It was like I've known him for years. This by far was my most enjoyable car buying experience. I would highly recommend the Tony Group and especially Tony Honda and Iven Cunanan. I know when I'm ready to buy another car I'm going to call Iven and it is definitely going to be another Honda. More

Iven has to be the most informative, thoughtful and easy-going Car Salesman we've ever worked with. In 2008, we purchased our CRV from Iven, and he made our experience very pleasant, without any sales easy-going Car Salesman we've ever worked with. In 2008, we purchased our CRV from Iven, and he made our experience very pleasant, without any sales pressure. My husband & I have just helped our daughter purchase her first car. Needless to say, the whole car buying experience can be quite overwhelming fo a first time car buyer, but Iven made our daughter feel at ease. Tony Honda has an excellent Graduate Program for young adults, who have little to no credit history. Mahalo to Tony Honda and Iven for once again making our car buying experience a great one. Aloha! Lance & Eileen More

I had a realy great exsperiance at tony honda michael was I had a realy great exsperiance at tony honda michael was very friendly and did all he could to find me a car that i could afford i am very happy wit I had a realy great exsperiance at tony honda michael was very friendly and did all he could to find me a car that i could afford i am very happy with my car and now i tell everyone to go there when they want to buy a car. More

Michael DeMello of Tony Honda worked with us from start to finish for our purchase. He did not give up and neither did we, until we found the right car for the right price and financing. All in all, an AWE to finish for our purchase. He did not give up and neither did we, until we found the right car for the right price and financing. All in all, an AWESOME experience. This is my 2nd time purchasing a vehicle from the Tony Group and I will continue to do all my purchases in the future with this company. MAHALO for excellent service! More

From Roy and Arlene, We are proud owners of new 2012 From Roy and Arlene, We are proud owners of new 2012 Honda Civic and want to thank Iven Cunanan and the entire Tony Honda staff for making this possi From Roy and Arlene, We are proud owners of new 2012 Honda Civic and want to thank Iven Cunanan and the entire Tony Honda staff for making this possible. We have had the vehicle for four months now and enjoying it immensely. When we first decided to purchase this vehicle, we were excited about the prospects of owning another Honda, but we were somewhat anxious about the process of buying. We did much of our research on the internet and first approached our local dealership on the Big Island. Subsequent to this initial contact, we decided to solicit other dealers statewide. After narrowing down our choices to two dealers, we finally chose Tony Honda primarily due to our interaction with Iven Cunanan. His friendly demeanor, willingness to listen, responsiveness to our questions, comprehensive product knowledge and his overall conscientiousness made us respectful of his professionalism and left us the impression he sincerely wanted our business. As a consequence, we were able to transact the entire purchase by phone and extremely delighted when we were able to consummate this process only after our second phone call! Since we did not physically go to Oahu to complete the paperwork and inspect the vehicle, everything was done through the mail and photos provided through the email. The day finally came, the vehicle was shipped and arrived in excellent condition. In retrospect, aside from the initial manufacturing delays, the whole process went reasonably well and better than expected. Due to this favorable experience, we would definitely consider purchasing another vehicle from Tony Honda where we did "experience the difference" and look forward to extending our relationship with Iven. More