Tony Honda

We have never purchase a car on the first visit, but Woody met us at the door, introduced us to his manager and we felt at ease and knew we could trust him. We had just come from an unfortunate experie Woody met us at the door, introduced us to his manager and we felt at ease and knew we could trust him. We had just come from an unfortunate experience at KIA Waipahu. We were able to pick the Odyssey up a few hours later. The financial guy was helpful, too. We didn't care, however,for the Accessories/Add on lady and that strategy. We told her we were not in the market but she kept going on the other things we could purchase. She should have stopped and perhaps offer to give us a handout of things we could purchase at that price, say, if we changed our minds within three days. Or, Woody could have mentioned all the additionals before closing the deal and we sit and cross off what we don't want. This would make us feel that we got an additional saving on the automobile. Told a friend I got a Honda instead of a KIA and he said I got a better deal! Thank you! More

The sales consultant was accommodating of my schedule and when I could come to the dealership. When I met her, she was warm and friendly. She was also very patient and took the time to answer all my questi when I could come to the dealership. When I met her, she was warm and friendly. She was also very patient and took the time to answer all my questions. More

I really enjoyed working with my salesperson Elmo Martinez. He was very informative and not pushy. I usually hate going to car dealerships since a lot of the salespeople just pressure you to buy s Martinez. He was very informative and not pushy. I usually hate going to car dealerships since a lot of the salespeople just pressure you to buy something. However Elmo was very helpful and answered all my questions. I really would recommend Elmo to my friends and family. It was such a pleasant, easy car buying experience. More

Subject: Sean Kikuchi Sean has been my service advisor Subject: Sean Kikuchi Sean has been my service advisor for almost 10 years now. He has really taken good care of me and my cars. I totally trust hi Subject: Sean Kikuchi Sean has been my service advisor for almost 10 years now. He has really taken good care of me and my cars. I totally trust him! I am a single mom who knows nothing about cars. I told Sean he had to be honest with me when it was time to let go of my Odyssey van that had over 150,000 miles on it and the kids and I loved...I made Sean promise to tell me when it was time to get a new car...which I did! A 2010 Civic! He noticed my safety check had expired this past visit and made sure it got done! He had my dirty car washed... He calms me down when I call him in panic mode! I told Sean if he ever left for another company, I was gonna follow him!!! I LOVE Hondas! And have been a Honda owner since I was driving in high school EONS ago!!! I tell all my friends to buy from Tony and have Sean be their service advisor! My son wants a truck...and is even considering the ugly Ridgeline because he too wants to be a Honda owner!!! My kids have grown up watching Sean take care of me...now that they are adults...they recognize good customer service and want Sean to be their advisor too!!! And they appreciate the way he has taken care of their Mom! Sean treats me like I'm his Mom too!!! That's how diligent he is!!! Sean Kikuchi is THE BEST!!! A Very Happy Honda Owner!!! Sandy Natori :) More

Treated us like one of the family...AWESOME deal....No haggling and no pressure. We are loyal customers for life!! Thank you so much for always taking care of us and our needs! haggling and no pressure. We are loyal customers for life!! Thank you so much for always taking care of us and our needs! More

Wade provides continued review of previous services Wade provides continued review of previous services rendered and he is very thorough as to the service to be performed on "service day". Signed Wade provides continued review of previous services rendered and he is very thorough as to the service to be performed on "service day". Signed: J. Hamamoto More

A friend of mine has received stellar service from Jason at Tony Nissan on her 6 year old Murano, so when she went to pick up her car from being serviced, I tagged along with the intent to test drive a CR-Z at Tony Nissan on her 6 year old Murano, so when she went to pick up her car from being serviced, I tagged along with the intent to test drive a CR-Z from the Honda lot. Woody got the up and took me on the test drive. Courteous, professional, accomodating and honest, it was refreshing to work with him. I might be considered a "lay-down", but only with the right sales person. As a guy who has a sales background (I used to sell hot tubs at carnivals in the Northwest for years and years beilieve it or not), I truly appreciate hard work, patience and thoroughness from a sales professional I am working with, especially on a major purchase. Sales is not an easy job, and Woody did stellar. My uncle may be purchasing a CR-Z after he drove mine, and I will be directing him to Woody with confidence that he will be treated courteously and fairly, and have a good experience. I would recommend Tony Honda to family, and that says a lot. Thanks Woody! More

Iven is awesome! He never pressures you and is always responsive whether it's returned a phone call or text or following through with what was promised. He has a sense of humor and is real easy to talk t responsive whether it's returned a phone call or text or following through with what was promised. He has a sense of humor and is real easy to talk to. More

Wow, completely stunned with the degree of great customer service. Give this man a raise and a promotion but do not make me loose a great customer service representative. Thank you Wade for taking such great service. Give this man a raise and a promotion but do not make me loose a great customer service representative. Thank you Wade for taking such great care of me and my family. More

Monday, May 13th I took my wife to look at the Honda FIT. We were thinking of replacing our 2007 Honda Civic which we bought from Tony Honda. Mike approached us and we did a test drive. He quoted some prices We were thinking of replacing our 2007 Honda Civic which we bought from Tony Honda. Mike approached us and we did a test drive. He quoted some prices on the base and sport model. We told him that we were still shopping around. Tuesday May 14th I sent out e-mail inquiries on price quotes using the Kelley Blue Book site. Pflueger Honda was the first to respond and give a quote electronically. Mike called after. By Wednesday both dealers, Tony and Pflueger had given me a quote that I liked. We did business with both dealers in the past. Since Tony Honda was closer to home we decided to by the car from them. Thursday we had an appointment with Mike at 9am. We negotiated until we agreed on a price. This lasted for 2 and half hours. Since my son was going to co-sign the loan with me we scheduled to finish the deal 3pm. By 3;30pm we were done with the car sale. Colleen came by to see if I was interested in any of the accessories that she offered earlier in the morning. She could not give me any of the items for the MSRP price which made me disappointed. I showed her that I could get quality window tinting for a lower price. Then she offered a lower price to tint the window. I also decided to buy the Cargo Tray which was 11 dollars above MSRP. By this time it was around 4pm. It was Curtis turn to do the Finance. At this time I thought the paper work was ready for signature. There was other intention in selling additional warranty. I tried repeatedly that I was ready to pay for the negotiated “out the door” price of the car plus the 2 accessories. I was going to put 15k as down payment, but he told us that we needed to have a loan over 6k. Since the negotiated price plus the accessories was only 4k, the additional 2.2k warrantee would exceed the 6k recommended loan amount. I told that if that’s the case, I would only put a 10k down payment, because I did not want the additional warrantee. This went on for about 30 minutes, until he saw how frustrated I was becoming. Curtis then finished the paper work.. By this time I was not the happy customer even though I was very satisfied with the price I got car for. If I could purchase cars electronically and avoid the salesman, accessory person and the finance manager it would be great. Maybe I would by cars more often. I am a retired disabled person and going through the stress of buying a car from Tony Honda was very bad for my health. My recommendation is to purchase car online through American Honda Motors directly. No dealership overhead. More