Tony Honda Hilo

Gret Customer Service The service advisor provided great customer service. She was courteous, thorough, and able to give us a pretty accurate time estimate. Also, liked t The service advisor provided great customer service. She was courteous, thorough, and able to give us a pretty accurate time estimate. Also, liked the fact that a complimentary car wash is offered and that shuttle service is available. More

maintenance and repair Took my Honda in for regular maintenance. Also wanted brake light replaced and AC problem checked. Identified there's a leak in the system but exact Took my Honda in for regular maintenance. Also wanted brake light replaced and AC problem checked. Identified there's a leak in the system but exact point of leak couldn't be found. Freon was low so more freon was added plus a green dye. Monitoring AC and returning car for final work in about three weeks by which time dye should indicate point of leakage. More

finding & solving an illusive problem I brought my 2008 Honda Element in for service because I noticed a noise coming from the serpentine belt area. It took 2 1/2 days to finally resolve w I brought my 2008 Honda Element in for service because I noticed a noise coming from the serpentine belt area. It took 2 1/2 days to finally resolve where it was coming from & fix it. , I was offered a loaner car on the second day... problem fixed - thank you. More

pick up service I really enjoyed my experience with Hilo Honda. They picked up my car and returned it in a timely matter. Lori was very helpful. She is a great asset I really enjoyed my experience with Hilo Honda. They picked up my car and returned it in a timely matter. Lori was very helpful. She is a great asset to the Hilo Honda service department. More

Repair lock. Lock ordered and was received earlier than estimated. The job was completed the day after I was notified that the lock parts were in. Great job. Lock ordered and was received earlier than estimated. The job was completed the day after I was notified that the lock parts were in. Great job. More

Awesome Great customer service! The dealer was friendly and very knowledgeable about the vehicle of interest. Everything was completed in a quick, timely mann Great customer service! The dealer was friendly and very knowledgeable about the vehicle of interest. Everything was completed in a quick, timely manner as well. More

Exceptional Service I was greeted with a friendly smile by Kaitlyn Chesney - she was excellent with providing info we needed inorder to purchase the car. She was well ver I was greeted with a friendly smile by Kaitlyn Chesney - she was excellent with providing info we needed inorder to purchase the car. She was well versed on what the car had to offer. My granddaughter is so happy with the car and assistance we had from her. More

Efficient and friendly My experience was efficient and friendly. The waiting area is comfortable. Always a positive experience. I will always come here to have my Honda se My experience was efficient and friendly. The waiting area is comfortable. Always a positive experience. I will always come here to have my Honda serviced. Very professional. More

great service I appreciate all the attention to providing great service- appointment (w/reminder), shuttle to/from work, communication regarding completion of servi I appreciate all the attention to providing great service- appointment (w/reminder), shuttle to/from work, communication regarding completion of service, car wash too-professional and friendly! mahalo More

Oil change Super nice, friendly and professional. Made sure I was comfortable. When making appointment I was offered a discount which I appreciate. I will be goi Super nice, friendly and professional. Made sure I was comfortable. When making appointment I was offered a discount which I appreciate. I will be going back. More