Tony Honda Hilo

Honest review Great customer service. Tested their patience and passed with flying colors. Took time To Answer my questions. Great personality and very patient. ! Great customer service. Tested their patience and passed with flying colors. Took time To Answer my questions. Great personality and very patient. !!! I'm Coming back for another one in the future. More

Great Customer Service!! Every time I go to BIH service is like seeing old friends again!! Keoni, Clint, Alvin, and the rest of the gang is so friendly and very personable!! Every time I go to BIH service is like seeing old friends again!! Keoni, Clint, Alvin, and the rest of the gang is so friendly and very personable!! More

Jun is awesome I had a great experience buying a new Honda Civic at Big Island Honda. My salesperson Jun was great. He was very nice, easygoing and professional. I w I had a great experience buying a new Honda Civic at Big Island Honda. My salesperson Jun was great. He was very nice, easygoing and professional. I would definitely buy a car from him again and would recommend you to ask for him. More

Lori Taylor is the best! My husband and I have been coming to Big Island Honda for years. And Lori has taken great care of us and our car. Now with the available mobile servic My husband and I have been coming to Big Island Honda for years. And Lori has taken great care of us and our car. Now with the available mobile service that is offered, it makes it even easier to get my car in and out especially since my husband has passed. Lori continues to take care of me and my car and I'm very grateful to her. Thank you Lori! More

Great customer service!!!! Our sales rep was Josh. With Josh'es excellent customer service our transaction in deciding on a car was very smooth. Amazed on the offers that Honda Our sales rep was Josh. With Josh'es excellent customer service our transaction in deciding on a car was very smooth. Amazed on the offers that Honda now offers, the extra miles they go out to meet your needs , only now ,it makes our future car a Honda, (being we just helped our son with his car here this time). We're definitely referring our friends and family to Honda where I know they can experience the same exceptional satisfaction. Good job Honda(Josh)!! We couldn't be any more satisfied. Keep up your great customer service.:) More

bought 2016 Honda Fit Husband and I went knowing exactly what we wanted and expressed our budget. Within hours we walked out with what we needed (with a few extras) at the Husband and I went knowing exactly what we wanted and expressed our budget. Within hours we walked out with what we needed (with a few extras) at the price we hoped for. Service was calm, efficient and not pushy, which we really appreciated! Will be back for future vehicles. More

I recommend BIH My sales rep was Katilyn & she had amazing customer service! I told her what I was looking for & she had the perfect car for me (: My sales rep was Katilyn & she had amazing customer service! I told her what I was looking for & she had the perfect car for me (: More

Way below Honda standard service and reputation In July 2015 I paid $12,000 dollars for a used 2004 Honda Element from Big Island Honda. I bought "as is" with the assumption that it was an older ca In July 2015 I paid $12,000 dollars for a used 2004 Honda Element from Big Island Honda. I bought "as is" with the assumption that it was an older car and things would break down as time went on but that it was a working car at the time of sale. Nope. It was only the illusion of a working car. Apparently what "as is" means to Big Island Honda is that within the first eight months that the transmission will fail ($4, 750), that there will be an abnormal draw from the electric system ($1,200), that the AC will go out, that it will need a new battery, that the parking brake will fail and finally that the rear door gate warning light will come on and stay on. This was my fourth Honda but my first from Big Island Honda. I've always had amazing cars and amazing service. I guess the dealer makes the difference. I went to Big Island Honda and they unloaded this piece of junk and then didn't back it up at all. Save yourself and buy somewhere else. More

Pleasant, even if it was a busy time of the day! Good team work! While Lori T. was working with another customer, she acknowledge me and the others got the initial information ready for her. This mad Good team work! While Lori T. was working with another customer, she acknowledge me and the others got the initial information ready for her. This made it a very efficient team work to make the customer waiting time shorter. More

Absolutely great! I recently bought me a 2015 Honda Civic ex coupe back in November. I remember when I bought it they made sure I signed up for all sorts of important p I recently bought me a 2015 Honda Civic ex coupe back in November. I remember when I bought it they made sure I signed up for all sorts of important packages I'll need I case anything had happened. Welllll, just a few days ago I got into an accident my car is totaled, so of course I went back to Honda & they helped me out. Easy! They took the stress off my hands & helped me get another car! All the papers I signed for last time I'm so glad I had taken them. The team at Honda has such great service! Friendly, trusting & loyal service! I'm so happy to say Dean had helped me out the most, 6 hours about at Honda jus tryna help me out & I walked away w/a brand new 2016 Honda Civic Ex sedan! & im loving it! All I can say is thank you thank you & THANK YOU! More