Tony Honda Hilo

Outstanding service Just recently had the headlamp replaced. No problems. Work was completed in about an hour. My comments are more about the excellent service receive Just recently had the headlamp replaced. No problems. Work was completed in about an hour. My comments are more about the excellent service received at my prior appointment. Upon acceleration, there was vibration and "shimmying." Problem was identified and the car is driving like new again. Everyone there is dependable, friendly, and helpful from the drop off to the drive off. Thank you! More

great experience I used to dread making a car appointment for maintenance but with Honda they make everything so easy and convenient... from picking up and dropping ge I used to dread making a car appointment for maintenance but with Honda they make everything so easy and convenient... from picking up and dropping get off my car and keeping me posted on what's going on thru out the inspection/fixing... I love having great car service that I can trust and depend on... More

Great customer service Had a great experience here when purchasing my Honda, and coming in for a service. Customer service was amazing, everyone from the sales consultant to Had a great experience here when purchasing my Honda, and coming in for a service. Customer service was amazing, everyone from the sales consultant to the greeter, and even the shuttle driver was so friendly and welcoming. For myself, the experience was great because they were so straight forward with us and answered allllll of our questions till we were satisfied. I left feeling confident with my purchase, and love my Honda. More

Customer service Always awesome service when I go there. Lori always provides top notch service and explains everthing . Clint , Sean and da parts dept always friendl Always awesome service when I go there. Lori always provides top notch service and explains everthing . Clint , Sean and da parts dept always friendly and always helpful. Good crew there!! Everyone who works there gets along with everyone - warm feeling not like some other businesss. More

New Honda CR-V I had a great experience and ended up leaving with a brand new CR-V. Dean and Tyrone are excellent to deal with and truly was helping me with what I w I had a great experience and ended up leaving with a brand new CR-V. Dean and Tyrone are excellent to deal with and truly was helping me with what I wanted and needed for my growing family. More

Any way to know about updates so I know appt will be longer Happy with the people...not happy that I had to wait longer than I was told because of an update that needed to be done. My oil change that I went in Happy with the people...not happy that I had to wait longer than I was told because of an update that needed to be done. My oil change that I went in for ended up being a 3 hour ordeal. More

Great Service The Big Island Honda service department in Kona is closed on the weekends and because I was unable to make it during the week to service my car, I dec The Big Island Honda service department in Kona is closed on the weekends and because I was unable to make it during the week to service my car, I decided to make an appointment in Hilo. I called to make an appointment for Saturday and the person who helped me advised he would send me an email confirmation which I never received. I called on my way into town to tell the service department that I was running a little late and the person who answered asked for my name and said "ok, we see you, no problem, thank you for calling." I get there and upon checking in with Clint, he tells me that my appointment was yesterday? I thought that was strange because I specifically asked for a Saturday appointment and I wasnt told that when I called to let them know I was running late. Clint however was friendly, accommodating, helpful and was able to take my car in. I drove from Waimea and would have been a litttle disappointed to be turned away. Although it took a while for my car to be serviced (got there at 1130am, left at 4pm) I still got great service. It's understandable that there will be days that the crew will be short staffed due to sickness or whatever reason it may be. Mahalo to Clint who was very nice and super helpful and the service technician. I'm happy that my car is running like a boss again :) More

Great service The employees at big island Honda-Hilo make you feel welcomed. I didn't feel pressured like I did at other dealerships. I liked the friendly/family at The employees at big island Honda-Hilo make you feel welcomed. I didn't feel pressured like I did at other dealerships. I liked the friendly/family atmosphere. Mike was a great salesman. He matched us up with a great car. More

There is something special about Big Island Honda I purchased my new 2016 Honda Accord Sport in April 2016. My sales person, Katlin Chesney, was friendly, knowledgeable, and professional. I purchased I purchased my new 2016 Honda Accord Sport in April 2016. My sales person, Katlin Chesney, was friendly, knowledgeable, and professional. I purchased my new car for a good price. Today I took my vehicle in for a software update and the service personnel were courteous and professional. I did not have an appointment. Even though I was a walk-in, the wait time was only one hour. The management must be very good at Big Island Honda because all the employees make a considerable effort to make you feel acknowledged and welcome. There is something special about Big Island Honda. Big Island Honda makes me feel like they are committed to my long-term satisfaction. More

New Car Purchase Dean Itagaki was very knowledgeable, friendly, calm and collected. Above all, he was very honest and was a pleasure to deal with. You should have m Dean Itagaki was very knowledgeable, friendly, calm and collected. Above all, he was very honest and was a pleasure to deal with. You should have more Deans on your staff. He brings great credit upon himself, and more so to Big Island Honda. Price - I felt the trade in price was a little low, and the sales manager could have done a little better. A Toyota RAV4 in excellent condition, will fetch a higher resale price for you. More