Tony Honda Hilo

A Truly Exceptional Service Experience From the moment of arrival at Big Island Honda Hilo Service Center -- for the first servicing of a recently bought used Honda Civic Hybrid (from their From the moment of arrival at Big Island Honda Hilo Service Center -- for the first servicing of a recently bought used Honda Civic Hybrid (from their neighbor Aiona Car Sales) -- though the final moment of departure The Experience can only be rated as BEYOND EXCEPTIONAL. The team -- most notable Lori Taylor -- are an oasis of abundant ALOHA and BEYOND EXCEPTIONAL customer caring and delighting. More

Amazing Experience!!! I wasnt planning on buying a car from Big Island Honda at first but Marc convinced me otherwise. He made the purchase stress free and explained everyt I wasnt planning on buying a car from Big Island Honda at first but Marc convinced me otherwise. He made the purchase stress free and explained everything i needed to know and always updated me with any new info he had. I drove off the lot with a brand new Civic Hatch Sport Touring and love every second I drive in it. Very thankful for Marc and Big Island Honda for their amazing customer service!!! More

FREE CAR WASH and service performed as requested on time I love this Hilo business. Glenn arranged for my very early drop off and Clint keep me informed. Awesome service & friendliness! I will always return I love this Hilo business. Glenn arranged for my very early drop off and Clint keep me informed. Awesome service & friendliness! I will always return for my vehicle needs. More

Service Department From making my appointment to picking up my Element, it was a wonderful experience for me concerning your service department. The email reminders and From making my appointment to picking up my Element, it was a wonderful experience for me concerning your service department. The email reminders and text messages were awesome and well timed. Meeting Glenn in the service department was an outstanding experience as he is personable, sincerely friendly, welcoming, knowledgeable, and communicates well. Plus having Noah to transport me to and from home was a comforting experience. Noah is very friendly and communicates very well. Keep up the good work Honda!... More

Great, Fast Friendly Service Lori Taylor always provides great customer service at Big Island Honda! Everyone is always happy to help and very friendly! She always gives updates a Lori Taylor always provides great customer service at Big Island Honda! Everyone is always happy to help and very friendly! She always gives updates as the car is being serviced as is in this case it was a recall, but they also washed and cleaned my car. Mahalo Big Island Honda! More

I Felt Like an Honored Guest Buying a new car can be a daunting task, especially for a young woman like myself. However, thanks to the staff at Big Island Honda Hilo, buying my 20 Buying a new car can be a daunting task, especially for a young woman like myself. However, thanks to the staff at Big Island Honda Hilo, buying my 2017 Honda Accord was an unforgettable experience from which I drove away feeling empowered, proud, and most of all thankful! The staff at Big Island Honda Hilo embody a culture that is founded in respect, not only for the customer, but for each other. I knew that Big Island Honda Hilo was the right place for me when my sales consultant, Jun, first greeted me. As we began talking, he stopped to ask if I had spoken to, or worked with any other sales agents at Big Island Honda, because he didn't want to "step on anyone's toes". In that moment he showed me his commitment to the customer, not the sale. The respect he showed to me, his fellow staff, and himself is astounding and inspiring. The sales manager, Donovan, is a strong and hard-working leader, who made sure the entire process was done right for me from start to finish. His trustworthiness is outstanding! Katlin took care of all of the tedious paperwork with ease. She was able to explain every important detail to me, gave examples when I needed clarification, and answered all of my questions. Overall, I am beyond happy with my experience at Big Island Honda Hilo! The team whom I worked with demonstrated pure professionalism in every aspect. I wish I could give them more than 5 stars! More

VIP service Workers are attentive...I was greeted as soon as I parked and the my situation was handled immediately. Minimal wait time if at all. Friendly and th Workers are attentive...I was greeted as soon as I parked and the my situation was handled immediately. Minimal wait time if at all. Friendly and thorough. More

Professional, Thoughtful Staff The staff was professional, greeted me and even washed my vehicle. I have purchased a car from Big Island Honda and will continue to do business with The staff was professional, greeted me and even washed my vehicle. I have purchased a car from Big Island Honda and will continue to do business with this dealership, they are all about the consumer's needs rather then pushing for a sale, I was very impressed. Mahalo More

Amazing Experience My agent was amazing. He went above and beyond in assisting me. He was very friendly and made sure the process was easy to understand My agent was amazing. He went above and beyond in assisting me. He was very friendly and made sure the process was easy to understand More

Great experience. Very friendly and took time to make sure I was getting what I wanted. Follow up was incredible as well. Definitely would recommend to friends. Very friendly and took time to make sure I was getting what I wanted. Follow up was incredible as well. Definitely would recommend to friends. More