Tony Honda Hilo

Clint awesome but the time took to do my oil change not good I went in at 8:30 to do an oil change and was happy when Clint let me know about a special that would allow me to come back an additional 2 times for I went in at 8:30 to do an oil change and was happy when Clint let me know about a special that would allow me to come back an additional 2 times for balancing tires, car wash, and oil change. Everyone there super nice but when he came back and told me that the bolt was stripped and the last person who fixed my car did it and that i could not get my car back until that was fixed and it cost another $130+ dollars i almost died. I did not get out of there till after 1:00 and i had to cancel an 11:00am appt with a client. I did give an average rating cause they did take care of the stripped bolt without cost to me, Clint went and talked to the manager. Thanks Clint. Lets see how the next visit goes:) and i will be back to rate them again. More

I'll rate my dealer 10 I'll rate him 10 because he help me very well... He did a nice job,explain everything and done what I ask him to do for me and help me how to find th I'll rate him 10 because he help me very well... He did a nice job,explain everything and done what I ask him to do for me and help me how to find the price I can pay for my monthly...thanks again for helping me out.. More

Awesome, Customer Service Big Island Honda,SERVICE AND SALES Aloha, Sorry this Customer Survey Response is so late, I was having trouble with my computer! I would like to share my experience with Big Island H Aloha, Sorry this Customer Survey Response is so late, I was having trouble with my computer! I would like to share my experience with Big Island Honda in several different areas. First I came to Big Island Honda to find me a Good, Reliable, Affordable car. Jun was my Sales Associate. He found just the right "FIT" for me, a 2007 Honda FIT! It met ALL of my Expections and more! Mahalo to Jun to Listening to ME the customer and Not just he wanted to sell me to make a few extra bucks! That's what you call a True Sales Associate and just a salesman. Next, I was going to bring my FIT in for service, oil change, filter, fluid checks, tire rotatation. Before I brought my FIT in for servicing I stopped by to see exactly what was going to be done! I was greeted in the parking lot by Noah! He explained exactly what was going to be done when I brought my FIT in for service! In my conversation with Noah it was like we had known each other for years! Noah is an EXCEPTIONAL CUSTOMER SERVICE GREETER MANAGER!! I look forward to working with him in the future. Next, and FOREMOST was Lori Taylor my Service Advisor! I have Never had such a Comprehensive, Friendly, Professional, Multi-Tasked Service Advisor ever! From the Very Beginning Lori Greeted my with ALOHA!! She had my FIT paperwork right in front of her and knew Exactly what service they were going to preform on my FIT! Lori explained a Service Plan for a year with the same services I was getting and more for Less than HALF the price! I had a syrybank credit card that I was supposed to be able to use for auto repair and servicing. Lori tried to run the card through and it declined, I called the customer service line and Lori talked to them and provided them with all of the information they requested, they said that Big Island Honda wasn't on there list. So the service was done as scheduled and I purchased the Service Special!....AND............ IT WAS LORI'S BIRTHDAY!!!!!! We All sang HAPPY BIRTHDAY TO LORI!!!!! It was Sooooooo much Fun just like OHANA!!! Kourtnie the Shuttle Driver took me to another appointment while my car was being serviced. Kourtnie is sooooo much Fun to be around we Talked and Laughed about All kinds of things we had in common!.....AND........ It was HER BIRTHDAY TOO!!!! I sang HAPPY BIRTHDAY TO KOURTNIE too!!!! Again just like OHANA hanging out together!!! My overall experience was Great!! I wasn't like just another boring car servicing trip,............... IT WAS A PARTY THAT I WON'T FORGET!!!!! Mahalo! More

Excellence in Service My experiences with Honda Repair Service, with my service provider, Lori Taylor, has always been excellent. Lori is always very professional, pleas My experiences with Honda Repair Service, with my service provider, Lori Taylor, has always been excellent. Lori is always very professional, pleasant and helpful. In all my years owning a Honda, I have yet to experience any dissatisfaction with her. More

I'm Glad Hilo Has a Honda Dealership Being on an island makes things like getting auto parts difficult at times, but I can usually find what I need at Big Island Honda if not elsewhere. T Being on an island makes things like getting auto parts difficult at times, but I can usually find what I need at Big Island Honda if not elsewhere. Their employees are helpful and patient and do their best to explain things. I would rate them higher but I cannot afford their services most of the time--especially $139 just to check why my SRS light is staying on!; and I bought an oil change package before knowing I would need to get 3 oil changes within one year--and I only drive maybe 7k miles in a year, so am using them up just so not to waste my money totally. More

Big Island Honda - Hilo is the best!!!! Sabastian allowed us to look at different vehicles because we weren't sure what would fit our family. He was patient with us as we changed our minds c Sabastian allowed us to look at different vehicles because we weren't sure what would fit our family. He was patient with us as we changed our minds constantly. He understood that this was a big purchase and took the time to let us test drive couple of vehicles. Cameron Castillo is the best, hands down. He helped us by keeping us informed and really took the time to find a better deal for us. When we thought that there was no way we could find a bank that would finance our honda odyssey, Cameron made it happen. He had all of the approvals, paperwork and Keys ready for us and it literally took 30 minutes to finialize. Thank you to Big Island Honda- Hilo for making this an amazing experience. We love our Hondas and will definitely be back. More

Quick, Excellent & Successful When we first reached we were acknowledge and greeted really quickly and politely. He was very polite and did what he could to fulfill our expectation When we first reached we were acknowledge and greeted really quickly and politely. He was very polite and did what he could to fulfill our expectations. Made sure that everything we needed to know, was introduced and he made our visit a great one. More

Safety check I'm glad they were open on the weekend and I had an appointment so no waiting.waiting room was nice and cool.Had free coffee too. I'm glad they were open on the weekend and I had an appointment so no waiting.waiting room was nice and cool.Had free coffee too. More

Pleasent, easy, friendly This is the first vehicle I bought from this dealer compare to other dealer around the area and many vehicle purchased, this dealer is the most friend This is the first vehicle I bought from this dealer compare to other dealer around the area and many vehicle purchased, this dealer is the most friendly and easy to talk to the most. More

Everyone especially Chase were very helpful and respectful. Our overall experience was excellent. All associates treated us with respect while providing all necessary information regarding our paperwork and ex Our overall experience was excellent. All associates treated us with respect while providing all necessary information regarding our paperwork and expectations throughout the transaction were met. More