Tony Honda Hilo

Hilo Honda folks ALWAYS gives me that peace of mind! Whenever I need help with my FIT, Glen and the entire team at Hilo Honda do everything in their power to help me. Whether it's routine service or a p Whenever I need help with my FIT, Glen and the entire team at Hilo Honda do everything in their power to help me. Whether it's routine service or a panicked call from me because my drive from Waimea produced another flat (darn rock slides), everyone (especially Glen) at Hilo Honda bends over backwards to do everything they can to get it done for me. They're amazing. Thank you. More

Problem Solved It took a while but persistence solved the brake problem. thanks to the guys in the service department. We are “happy campers” and I am confident tha It took a while but persistence solved the brake problem. thanks to the guys in the service department. We are “happy campers” and I am confident that Bree is driving a safe vehicle. We’ll see you in a few months for new tires. More

Fast, very helpful, understanding Everyone was very welcoming, helpful, gave great tips. Service was great offered a compliment shuttle to drive us around while waiting for our oil cha Everyone was very welcoming, helpful, gave great tips. Service was great offered a compliment shuttle to drive us around while waiting for our oil change and tire rotation to be done. Overall great experience! More

Amazing Clint is an amazing service rep. Very professional, and courteous. Glad to work with him anytime. He always greets me with a smile and makes me feel l Clint is an amazing service rep. Very professional, and courteous. Glad to work with him anytime. He always greets me with a smile and makes me feel like I'm the only customer there. More

Rapid service Easy to get an appointment for service, good explanation of what is needed, shuttle service is prompt and most helpful, computer records of service ma Easy to get an appointment for service, good explanation of what is needed, shuttle service is prompt and most helpful, computer records of service make keeping my records easy. More

My Honda Service I always have a great experience with the Service Department, I usually work with Lori because she knows me and is always so helpful. I can always tru I always have a great experience with the Service Department, I usually work with Lori because she knows me and is always so helpful. I can always trust that my car is in good hands. More

Knowledgeable and helpful The service department took great care in helping me when I felt vulnerable and afraid after my car broke down in the pouring rain. They put me in tou The service department took great care in helping me when I felt vulnerable and afraid after my car broke down in the pouring rain. They put me in touch with Honda Roadside Service with one call to the dealership. When I was back on the road I drove directly to the dealership which thank GOODNESS was open on a Saturday when I needed them. Lori then made me feel secure, welcome and took care of my issues and even squeezed my car in that day and got her team to install a new battery to ensure my car was safe to drive. Even got a complimentary car wash! Even in the rain it was nice to get back on the road with a clean car. The entire team made me feel as if my scary ordeal was behind me and gave me confidence to return with any other issues in the future. More

Awesome service A+++ Great customer service, super friendly people, awesome variety of K-cups, quick service, decently priced. Everything that’s was done to the car was ex Great customer service, super friendly people, awesome variety of K-cups, quick service, decently priced. Everything that’s was done to the car was explained thoroughly. More

Quick and Easy Upon arrival for a recall service, Alvin and Lori checked in my vehicle in less then 5 minutes. After the needed service was completed, my vehicle was Upon arrival for a recall service, Alvin and Lori checked in my vehicle in less then 5 minutes. After the needed service was completed, my vehicle was delivered to my workplace! The service appointment was quick and convenient, and It didn’t disrupt my day’s schedule. Thanks Lori and Alvin! More

Thorough and awesome! I was greeted by a pleasant attendant and was treated very courteously by all at the dealership. I did ask for them to look at my wheel alignment that I was greeted by a pleasant attendant and was treated very courteously by all at the dealership. I did ask for them to look at my wheel alignment that I had them take care of in December. The reason provided why the vehicle was pulling to the right was found not to have anything to do with the alignment, but perhaps the fact I had put on new tires prior to the alignment. I questioned the reason for this and unfortunately got into a bit of a heated discussion with the service manager. I felt really awful such a conversation took place. I guess the question brought up other issues that had occurred previously. I did have three Honda?s at one time, and now have two. It is inevitable I will need to bring my cars in for servicing. My hope is that I can maintain a positive relationship with the dealership, because for the most part, I do like my Honda cars. I also have found that the service department is very courteous and nice. I especially appreciate Clint. He is always gracious and courteous. I will continue to work with him in the future. He is always very positive and helpful. More