Tony Honda Hilo

Amazing team at Honda I had amazing service from Big Island Honda! There were a few things that could’ve been better like letting me know that my vehicle was close to arr I had amazing service from Big Island Honda! There were a few things that could’ve been better like letting me know that my vehicle was close to arriving. Informing me that the model that was ordered for me included a moonroof which I didn’t want, also did not include a touch screen like the model I tested and wanted. But the sales team was amazing they gave me everything I needed, they were not pushy or forceful. I was an amazing experience! More

Great service. Great people. Enjoyed every minute. They made the experience one to remember and very painless. Didn’t try to oversale me and was very sensitive to what I needed. Enjoyed every minute. They made the experience one to remember and very painless. Didn’t try to oversale me and was very sensitive to what I needed. More

Continually efficient abd friendly. Efficient and cordial from the moment you drive up. Lori my servic rep continues to do a wonderful job. She takes time to review your service and answ Efficient and cordial from the moment you drive up. Lori my servic rep continues to do a wonderful job. She takes time to review your service and answers any questions with complete knowledge.lori More

Service was great- prompt. Personable. sales person, Micheal was very informative and knew detail features of misc. vehicles options shown. Offered new & used. Took time after purchase to m sales person, Micheal was very informative and knew detail features of misc. vehicles options shown. Offered new & used. Took time after purchase to make sure I knew how to use features. More

Above and beyond Made an appointment for an A1 service. A few days before a situation arose where I would need the car dropped off at my wife’s workplace. Despite re Made an appointment for an A1 service. A few days before a situation arose where I would need the car dropped off at my wife’s workplace. Despite requiring a two day advance notice to drop vehicles off, Lori and the staff was able to accommodate our request. This helped us out immensely and was greatly appreciated. More

Customer service is great! The service I get from the time of making an appointment to getting my car back is the BEST. Glenn explains everything to me so I understand and I app The service I get from the time of making an appointment to getting my car back is the BEST. Glenn explains everything to me so I understand and I appreciate that being a Kupuna More

Battery Died...Clint to the rescue My battery died and I showed up last minute and needed help changing out the new battery. Clint stopped what he was doing and solved my problem and go My battery died and I showed up last minute and needed help changing out the new battery. Clint stopped what he was doing and solved my problem and got me help in a timely manner More

We got shafted They were very warm and friendly during the sales process. After that, not so much. They sold us a car with a leaking water pump and a blown head gask They were very warm and friendly during the sales process. After that, not so much. They sold us a car with a leaking water pump and a blown head gasket for $4,000. Cost to repair is $4,000. They said all they could do for us is sell us another car. STAY AWAY. STAY FAR AWAY. More

Great and Fruitful Experience My visit was very pleasant. I felt very comfortable dealing with everybody I met with. Very professional, patient, friendly and efficient staff and se My visit was very pleasant. I felt very comfortable dealing with everybody I met with. Very professional, patient, friendly and efficient staff and service. I felt no pressure to buy More

Happy enviroment! much faster than Big Isle Toyota by 3 hrs Great movies for family, phone charging station ;-), laptop, Wi-Fi, everyone greeted us, they all have smiles on their faces, coffee & hot chocolate, Great movies for family, phone charging station ;-), laptop, Wi-Fi, everyone greeted us, they all have smiles on their faces, coffee & hot chocolate, water bottles. Cutter downtown Oahu and Big Isle Honda Hilo have one of the best service - my fav dealerships. All staff acknowledges customers, whether you’re there to browse, purchase, servicing or there to utilize their restrooms. GREAT 👍🏽 MANAGEMENT ***** (5 star rating) More