Tonkin Gladstone Hyundai

The whole process was going acceptably well until a line item of $3689.00 was added to the sale for something called "Vehicle Service Contract". It was not explained, I didn't want it, and I almost didn't item of $3689.00 was added to the sale for something called "Vehicle Service Contract". It was not explained, I didn't want it, and I almost didn't catch it. There was a lot of pressure to "buy" this unneeded item and it unfortunately colored an otherwise positive transaction. More

The guys were super awesome Tyler was amazing and the paperwork guy was so great he walked me every step if the way paperwork guy was so great he walked me every step if the way More

As far as I know they’ve treated my wife and I fairly over the last 10 years over the last 10 years More

Overpaid for vehicle. by nearly $2,500.00. I expected better pricing since paying cash and this was my second purchase here. I have three more vehicles to purchase but by nearly $2,500.00. I expected better pricing since paying cash and this was my second purchase here. I have three more vehicles to purchase but will go elsewhere if a better deal is not arranged. I was in a hurry to secure a vehicle this time but will not be in the same position for the next three. Please do not pass on my comments. I know the true value of vehicles and will not be patient with my next purchases. Rick McDaniel More

They have always gotten me in quickly for a service or a repair. Work done 100% the first time with speedy service and super nice staff. repair. Work done 100% the first time with speedy service and super nice staff. More

Everyone we worked with on the purchase of two Ioniq 5's was incredibly helpful. These are our first EVs as an organization and they took the time to make sure we understood how all of the features work bef was incredibly helpful. These are our first EVs as an organization and they took the time to make sure we understood how all of the features work before we drove off the lot. All of our paperwork was ready when we arrived and the process was very smooth. I really appreciate the level of customer service we received. More

Found the car I wanted, from then everything went quick and easy. I’m very satisfied. and easy. I’m very satisfied. More

I had an engine light on, a warning on the display, and a BlueLink email that I needed to get the engine checked. The earliest my usual dealer could squeeze me in was almost a month out. I called Tonkin, a BlueLink email that I needed to get the engine checked. The earliest my usual dealer could squeeze me in was almost a month out. I called Tonkin, and the woman said, "Bring it by tomorrow." I said, do I need an appointment confirmation or anything? She said, "You don't need an appointment. Your engine light is on. That's an emergency. Just bring the car in, and they'll squeeze you in." Now, THAT's the correct response. I took the car in, and everyone was very nice, knowledgeable, and laid back. In less than two hours, I got a call that the car was ready. That's the kind of service I want. Needless to say, I will be switching dealers. More

It’s been an interesting experience with my second vehicle purchase. When I have brought issues to the service center with my vehicle things to this day have not been done then when I have dropped my vehicle purchase. When I have brought issues to the service center with my vehicle things to this day have not been done then when I have dropped my vehicle off and you have it for a lengthy time (2 months) no communication happens from your service representative. I’m left wondering. Then when service is done I have no paperwork given to say what was repaired parts etc. it is disappointing to love my car and not have things since the day I drove off the lot not fixed. Including a in my eyes a safety issue with my drivers seat. Which I was told was on a national back order. Still waiting but again past issue have just been ignored. It is an overall disappointment the new service mgr is doing his best but I feel the service department runs short. More

Every time I come to this dealership there’s an issue. . I’ve been given incorrect diagnoses of my vehicle, I’ve had to reschedule appointments that I made in advance due to not having the part in, they ch . I’ve been given incorrect diagnoses of my vehicle, I’ve had to reschedule appointments that I made in advance due to not having the part in, they charged me upwards of $80 to replace a headlight in my car which is robbery.. and the communication is lacking tremendously. So much room for improvement, maybe management needs to be looked at, idk but I’ll be using a different Hyundai dealership going forward More