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Tonkin Gladstone Hyundai

Gladstone, OR

4.6
1,079 Reviews
In the heart of Milwaukie, OR, just 10 minutes from downtown Portland on McLoughlin Boulevard, we have an expansive selection of new Hyundai cars and crossovers as well as a great inventory of used and certified pre-owned vehicles. Of course, we also offer competitive auto financing, and have all your auto service and maintenance needs covered. We serve the following towns and cities: Milwaukie, Portland, Vancouver WA, Gresham, Hillsboro, Beaverton, Newberg, Oregon City, Happy Valley, Sunnyside, Tualatin, Tigard, Seattle, Tacoma, Olympia, Eugene, Salem, Bend, Medford, and beyond!
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19300 SE McLoughlin Blvd

Gladstone, OR

97027

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Showing 1,079 reviews

October 21, 2023

The whole process was going acceptably well until a line item of $3689.00 was added to the sale for something called "Vehicle Service Contract". It was not explained, I didn't want it, and I almost didn't More

by HAROLDTHOMPSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Heredia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Yosuico
Oct 25, 2023 -

Tonkin Gladstone Hyundai responded

Harold, I'm sorry to learn about your frustration regarding this additional charge. It's important that all aspects of a transaction are clearly explained and understood by our customers so we can make the process as smooth as possible. We never want you to feel pressured into something you don't need or understand. If there is anything else we can do for you or if you'd like further clarification on this matter, please reach out directly at any time. Thank you, Hero Yoon - General Sales Manager - 503-258-5703

October 19, 2023

The guys were super awesome Tyler was amazing and the paperwork guy was so great he walked me every step if the way More

by CHEYENNEPINNEY16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Heredia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Rangel
Oct 20, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for stopping by to leave a wonderful review for Toni and our team at Tonkin Gladstone Hyundai! We always aim to make the process as simple and easy as possible for our customers, which we believe can also be fun. We hope to see you again soon!

October 19, 2023

As far as I know they’ve treated my wife and I fairly over the last 10 years More

by randywagner55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shipman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Tonkin Gladstone Hyundai responded

Complete customer care is our number-one aim at Tonkin Gladstone Hyundai! Thanks for choosing us above the rest!

October 17, 2023

Overpaid for vehicle. by nearly $2,500.00. I expected better pricing since paying cash and this was my second purchase here. I have three more vehicles to purchase but More

by rmcdaniel3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Heredia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mehdi Jamil, Ali Geramimafi
Oct 18, 2023 -

Tonkin Gladstone Hyundai responded

Mr. McDaniel, My name is Hero Yoon, the General Sales Manager. I’d like to begin by expressing my gratitude for choosing us for your recent vehicle purchase. We appreciate your loyalty as a returning customer and deeply value your feedback, as it is instrumental in helping us provide the best possible service and pricing to our customers. I understand your concerns about the pricing of your recent vehicle purchase and the expectation of more competitive pricing. We take your feedback seriously, and we are committed to ensuring that you have a more satisfying experience with your future purchases. We are continually working to refine our pricing strategies to offer the most competitive prices in the market. To ensure that we can meet your expectations and offer more competitive pricing, we have recently implemented advanced AI-based pricing strategies. These cutting-edge algorithms allow us to analyze market conditions, competitor pricing, and real-time supply and demand data. This approach helps us adjust our pricing in real-time, ensuring that we are as competitive as possible within our market. Regarding your concern about the overpayment of nearly $2,500 on your recent purchase, I would like to assure you that our AI pricing system is designed to prevent such instances. It accounts for various factors, including vehicle make and model, condition, mileage, regional market conditions, and more, to provide you with a fair and competitive price. We understand that it's crucial for you to receive the best value for your purchases. We sincerely apologize for any inconvenience you experienced due to the rush to secure your recent vehicle as it’s disappointing to learn it fell below your previous purchases. If there's anything specific you would like to discuss or if you have further feedback to share, please don't hesitate to reach out to me directly. Your comments are essential to us, and we are dedicated to addressing your concerns and ensuring your future experiences are exceptional. Thank you again for choosing us, and we look forward to serving you in your future vehicle purchases. Best regards, Hero Yoon General Sales Manager (GSM)

October 17, 2023

They have always gotten me in quickly for a service or a repair. Work done 100% the first time with speedy service and super nice staff. More

by williams.leeanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Floyd Schafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary hugger , Dale Goodson, Hero Yoon, Ali Geramimafi
Oct 17, 2023 -

Tonkin Gladstone Hyundai responded

Leeanna, we're delighted to know you've had consistently positive experiences with our service team at Tonkin Gladstone Hyundai. Thanks for your kind words about our efficiency and friendly staff!

October 16, 2023

Everyone we worked with on the purchase of two Ioniq 5's was incredibly helpful. These are our first EVs as an organization and they took the time to make sure we understood how all of the features work bef More

by Hawkins
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Logan Lapine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hero Yoon, Ali Geramimafi, Tyler Rangel
Oct 16, 2023 -

Tonkin Gladstone Hyundai responded

It's great to know that our team at Tonkin Gladstone Hyundai was able to provide you with excellent care. We always aim for a smooth process and top-notch customer service. Thanks so much!

October 14, 2023

Found the car I wanted, from then everything went quick and easy. I’m very satisfied. More

by DENISEMALIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Heredia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mehdi Jamil
Oct 16, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for this 5-star review of Tonkin Gladstone Hyundai! We hope you have a stellar day!

October 13, 2023

I had an engine light on, a warning on the display, and a BlueLink email that I needed to get the engine checked. The earliest my usual dealer could squeeze me in was almost a month out. I called Tonkin, a More

by bjsafdie
Recommend Dealer
Yes
Employees Worked With
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Tonkin Gladstone Hyundai responded

We're so glad to know that our team at Tonkin Gladstone Hyundai was able to assist you promptly and efficiently! It's important for us that your vehicle is running smoothly. We appreciate the positive feedback, and we look forward to being your go-to dealership in the future!

October 12, 2023

It’s been an interesting experience with my second vehicle purchase. When I have brought issues to the service center with my vehicle things to this day have not been done then when I have dropped my More

by MARYKAYCRICHTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Shipman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hero Yoon
Oct 13, 2023 -

Tonkin Gladstone Hyundai responded

Mary, I'm sorry to read about your experience with our service center. We aim for clear communication and a smooth experience, so it's disappointing to learn we've fallen short in these areas. Your concerns are important to us and we'd like the opportunity to address them directly — particularly regarding the driver's seat issue you mentioned. Please reach out at your earliest convenience so that we can work towards a solution together. Thank you, John Shipman - Service Manager - 503-258-5730

October 06, 2023

Every time I come to this dealership there’s an issue. . I’ve been given incorrect diagnoses of my vehicle, I’ve had to reschedule appointments that I made in advance due to not having the part in, they ch More

by DANICHILDERS
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
John Shipman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2023 -

Tonkin Gladstone Hyundai responded

Dani, we're sorry to read your review, as we want to make our customers' experiences as smooth and enjoyable as possible. It's clear that there have been several areas where our service has not met your expectations, from communication to appointment scheduling. I understand you're upset and that we've lost your future business, but I want to make sure any unresolved issues get properly addressed. If you're willing to speak with me, please reach out at a time convenient for you. Thank you, John Shipman - Service Manager - 503-258-5730

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