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Tonkin Gladstone Hyundai

Gladstone, OR

Overview
Employees
Reviews
Vehicles
4.6
1,073 Reviews
In the heart of Milwaukie, OR, just 10 minutes from downtown Portland on McLoughlin Boulevard, we have an expansive selection of new Hyundai cars and crossovers as well as a great inventory of used and certified pre-owned vehicles. Of course, we also offer competitive auto financing, and have all your auto service and maintenance needs covered. We serve the following towns and cities: Milwaukie, Portland, Vancouver WA, Gresham, Hillsboro, Beaverton, Newberg, Oregon City, Happy Valley, Sunnyside, Tualatin, Tigard, Seattle, Tacoma, Olympia, Eugene, Salem, Bend, Medford, and beyond!
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19300 SE McLoughlin Blvd

Gladstone, OR

97027

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Showing 1,073 reviews

June 13, 2023

Communication was lacking, investigative steps described over the phone were not detailed on technician notes, creating confusion as to what diagnostics were actually performed. There were no loaners availa More

by Steviepdx
Recommend Dealer
No
Employees Worked With
Thien Nguyen
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Jun 13, 2023 -

Tonkin Gladstone Hyundai responded

Stevie, thank you for your feedback. We apologize that our communication and loaner availability fell short of what is expected from us. We would like to investigate this issue further but need more details. Can you please give me a call so we can better understand the situation? Thank you. John Shipman - Service Manager - 503-258-5730

June 12, 2023

Jesse is super kind, very responsive and caring. Made sure we were finding options that worked and fit our budget. Also very accommodating to our needs. Even drove us home to grab some paper work we More

by Alicia&Gabe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Heredia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Salazar
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Jun 12, 2023 -

Tonkin Gladstone Hyundai responded

Alicia and Gabe, our Tonkin Gladstone Hyundai team is dedicated to ensuring every customer feels heard and taken care of and it warms our hearts to hear how happy you are with Jesse's service! We are grateful for your business and appreciate you taking the time to share your experience. Safe travels!

June 12, 2023

Jesse was great with guiding me through the process of buying a new car for the first time. Super great with helping choose what will work best for me and my budget More

by caseolivia00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Salazar
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Jun 12, 2023 -

Tonkin Gladstone Hyundai responded

We're thrilled to hear Jesse was able to provide such an easygoing experience during your first car purchase here at Tonkin Gladstone Hyundai! Thank you for taking the time to leave us this review and for trusting our team with your business. Enjoy your new ride and safe travels ahead!

June 12, 2023

We had a great experience at this dealership. Henry and Ali were knowledgeable, professional and friendly. We would definitely recommend this dealership to others! More

by thematarz
Recommend Dealer
Yes
Employees Worked With
Henry Feoktistov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Geramimafi
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Jun 12, 2023 -

Tonkin Gladstone Hyundai responded

We're thrilled to hear that Henry and Ali provided you with exceptional service during your visit to Tonkin Gladstone Hyundai! Thank you for taking the time to share such a glowing review, and we hope to see you again down the road!

June 12, 2023

Prompt service and respectful staff. An overall excellent experience. They will get my return visit. More

by CATTOR65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Tonkin Gladstone Hyundai responded

We are thrilled to hear that you had a wonderful experience! It's great to know that our staff provided prompt and efficient service. We're appreciative of your support and we look forward to serving you again in the future! Safe travels from all of us here at Tonkin Gladstone Hyundai!

June 12, 2023

Sadly, gender bias is on display, alive and well in the Service Department at this dealership. More

by KBW
Recommend Dealer
Yes
Employees Worked With
John Shipman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Tonkin Gladstone Hyundai responded

This review is concerning to us, and we deeply apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, regardless of demographics. I am disappointed to see we've fallen short of our high standards and I would like to make this right. If you are willing, would you please reach out to me directly so I learn more about your experience? Thank you, John Shipman - Service Manager - 503-258-5730

Jun 13, 2023 -

KBW responded

I’d rather respond via this platform.

Jun 13, 2023 -

Tonkin Gladstone Hyundai responded

Dear KBW, Thank you for sharing your concerns about gender bias at our Service Department. We understand that such biases can be distressing, but we would like to assure you that our dealership fosters a culturally diverse staff and a work environment that appreciates and respects all diversities. At our dealership, we strive to create an inclusive and welcoming atmosphere where every customer feels valued and respected, regardless of their gender or any other personal characteristics. We have a team composed of individuals from various backgrounds, cultures, and identities, which contributes to a rich and diverse workforce. Our commitment to diversity and inclusion extends beyond mere words. We actively promote equal opportunities and fair treatment for all employees, ensuring that they receive the necessary training and support to deliver exceptional service to every customer, without any form of bias or discrimination. We apologize if there was any misunderstanding or if you had an experience that made you feel otherwise. Your feedback is valuable to us, and we will take it seriously to ensure that we continually improve our services and maintain the standards we have set for ourselves. If there is anything specific you would like to discuss or if you have any further concerns, please feel free to reach out to our management team. We are committed to addressing and rectifying any issues to ensure that our dealership remains a place where diversity is celebrated and respected. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns. Sincerely, Hero Yoon General Sales Manager Tonkin Gladstone Hyundai

June 11, 2023

Jesse is helpful, Friendly, strait forward and easy to be around and work with. Can recommend! More

by nationsfall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Salazar
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Jun 12, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for the review! We appreciate the kind words about Jesse and hope to see you again at Tonkin Gladstone Hyundai!

June 11, 2023

Charles & Dane we’re amazing, knowledgeable and friendly I will recommend this dealership to anyone! More

by Bradmlane
Recommend Dealer
Yes
Employees Worked With
Logan Lapine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Walen, Charles Yosuico
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Jun 12, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for the review! We appreciate the kind feedback about Charles and Dane and hope to see you again at Tonkin Gladstone Hyundai!

June 09, 2023

This is the greatest team I have ever seen, warm, friendly, helpful and treat all like they are family! Long lost I may say! More

by JIM COLLINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Boege
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aline Bish
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Heredia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Delle Grazie, Hero Yoon
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Jun 09, 2023 -

Tonkin Gladstone Hyundai responded

Jim, we're excited to hear that our team at Tonkin Gladstone Hyundai made you feel welcome and at home during your recent visit. Thank you for sharing your wonderful feedback with us. We hope to see you again down the road!

June 09, 2023

good vib's as soon as i walked in the door. Impressed the the look of the showroom.. More

by BORDOJIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nabil Haymoor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Yosuico
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Jun 12, 2023 -

Tonkin Gladstone Hyundai responded

We are thrilled to hear that you felt welcomed with good vibes when you walked into our showroom. Thank you for the kind review and we hope to assist you again here at Tonkin Gladstone Hyundai.

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