Tonkin Gladstone Hyundai

Upon check-in, the service tech did not know why the car was being serviced, even though I specified the needs on the website. I was told that my description from the website was not visible from the servi was being serviced, even though I specified the needs on the website. I was told that my description from the website was not visible from the service view. While I was waiting at the service counter, the service rep was busy texting on her phone. When I called to check on the vehicle, the person assisting could not find my vehicle under my name. When I gave the make and model, they told me "all dashboard warning lights were on and that the engine had been rebuilt". I explained that was not my car at all, after being placed on hold for several minutes, I hung up. Service did call back and left a voicemail explaining the service performed on it. I was happy to see that the full diagnostic charge was not assessed and I was only charged for the time spent. More

If you are asking about my time purchasing the Kona EV at the dealership, it was rather exceptional. My wife and I had nothing but good things to say about the everyone that helped us, from the Sales Dept an the dealership, it was rather exceptional. My wife and I had nothing but good things to say about the everyone that helped us, from the Sales Dept and the Financial Dept. Top notch people they have working at this dealership. We bought the Kona EV back on April 2nd I believe and would buy another car when it is time from this particular dealership. If you are asking about my recent service, I came in to drop off my Kona EV for its very first service after 5000 miles and was met with a smile. I believe her name was Mary though I'm not 100%, she took care of me right away, asked me if I had any questions and let me know where to go to wait since I was waiting at the dealership. The service was quick and Mary asked if she pronounced my last name correctly which I appreciated even though it is my wife's last name not mine but the thought was appreciated. Another reason why we bought our car at this location since we received such terrible service at the Gresham Hyundai location and the 122nd location in Portland. This one though is top notch. More

These guys have great customer service. The process is super quick and easy. They've helped me with all my standard maintenance and a battery issue. The process is super quick and easy. They've helped me with all my standard maintenance and a battery issue. More

Mehdi Jamil was wonderful and worked with us kindly and patiently. It was significantly more than we planned to pay. It is a great car and I am excited and hopeful it will meet our needs nicely. The fin patiently. It was significantly more than we planned to pay. It is a great car and I am excited and hopeful it will meet our needs nicely. The financial manager was also really kind. We thoroughly appreciate all of you and hope most people can come in earlier to get their cars! Thanks for staying until like 9:45pm to get this done!! More

When i brought my Elantra in for the 15000 mile oil change they noticed the radiator had a crack in it. They ordered the parts and set up another appointment and everything went fine. I am happy with t change they noticed the radiator had a crack in it. They ordered the parts and set up another appointment and everything went fine. I am happy with the service I received. More

Prompt service, done pretty much on time, oil change and engine was on. my guy isn’t mentioned in people to rate but think his name was Tony and he was great. engine was on. my guy isn’t mentioned in people to rate but think his name was Tony and he was great. More

John and the entire service department were remarkable. We were so impressed that, when it's time to buy our next Palisade, we're coming here from Arizona to buy it. We were so impressed that, when it's time to buy our next Palisade, we're coming here from Arizona to buy it. More

Friendly staff and prompt service during my visit. Always a good experience when coming in for service. I do not like having to leave a minimum of 15 words for my review. Always a good experience when coming in for service. I do not like having to leave a minimum of 15 words for my review. More

Took my car in to get fixed. The customer service was very friendly, and they diagnosed the problem quickly. After ordering the part I took my car back to get fixed, and they sai The customer service was very friendly, and they diagnosed the problem quickly. After ordering the part I took my car back to get fixed, and they said it'd take an hour. After sitting in the waiting room over 2 hours they said they couldn't fix it and needed to order another part. I cancelled the appointment because another mechanic could fix the issue for $250 less. More

The personnel is wonderful, however the waiting room is just not what I expect from a dealership. Build a waiting room that makes your customers feel special. Frankly, I'm used to a Lexus waiting room. just not what I expect from a dealership. Build a waiting room that makes your customers feel special. Frankly, I'm used to a Lexus waiting room. Sitting around in an uncomfortable room is just not awesome. Even Toyota in Wilsonville has a more comfortable place to be for the hours you have to spend having recall updates to your car. More