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Tom Wood Nissan

Indianapolis, IN

4.8
777 Reviews

4150 E 96th St

Indianapolis, IN

46240

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Showing 777 reviews

October 17, 2023

The place is very nice and clean. The staff are very friendly and helpful. Their maintenance crew are very knowledgeable. More

by Spcampbell173SPC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Brown
Oct 18, 2023 -

Tom Wood Nissan responded

We appreciate your kind words about our clean facilities and friendly staff at Tom Wood Nissan. We're proud of our knowledgeable maintenance crew, too! Thanks for the review!

September 27, 2023

They provide great service, at a fair price, and have great availability of appointments and parts. More

by C. Pittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Sep 28, 2023 -

Tom Wood Nissan responded

Thank you for your kind words about our Tom Wood Nissan team. Have a wonderful day and keep us in mind for any future needs!

September 11, 2023

I have worked with Scott Herrman in 2020 and again last week, October 2023, and he is the best! He took the time to offer me several options, took me out to test drive a couple vehicles I was considering a More

by James Kenney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Graul, Scott Herrman
Sep 11, 2023 -

Tom Wood Nissan responded

James, it's great to know that Scott and Keith provided you with such a positive experience at Tom Wood Nissan. We strive for stress-free and pleasant experiences for all our customers. Thanks so much for your feedback!

September 08, 2023

Provides great service! Customer friendly. Knowledge team. Car ready when promised. Easy to work with. More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens
Sep 10, 2023 -

Tom Wood Nissan responded

Jim, we're glad to know you had a great experience with our team at Tom Wood Nissan. We always aim for customer satisfaction and it's wonderful to see that reflected in your visit!

August 10, 2023

I arrived early and they took me right away this getting me in and out well ahead of schedule. More

by rcfjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Aug 10, 2023 -

Tom Wood Nissan responded

We're thrilled we could get you back on the road in a timely manner! Many safe and happy miles from all of us at Tom Wood Nissan!

August 07, 2023

This was our first visit to Tom Wood Nissan. Michael Fagg met us at the door and was wonderful to work with. He answered all our questions and was not pushy. He explained everything thoroughly More

by jimvonniescott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fagg
Aug 08, 2023 -

Tom Wood Nissan responded

Jim, we're delighted to know that Michael provided you with such a great experience at Tom Wood Nissan. It's important for us to answer all your questions and make sure everything is clear. Thanks for the feedback!

July 29, 2023

Excellent communication during the process. Able to complete a task in a reasonable time frame welcomes discussion on issues and resolve them properly. More

by Dchapman.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yash Bansal
Jul 31, 2023 -

Tom Wood Nissan responded

We appreciate your feedback! It's great to know that our team at Tom Wood Nissan was able to communicate effectively and resolve any issues in a timely manner. Thanks for choosing us, and we hope to see you back!

July 01, 2023

Had a great experience Kevin helped me get what I wanted and for the price I wanted to pay. Will definitely recommend this dealership to friends. More

by Cindy S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Eschegaray
Jul 03, 2023 -

Tom Wood Nissan responded

Cindy, thank you for the great review! We're so glad that Kevin could help you find the right vehicle. Drive safely, and we hope to see you again at Tom Wood Nissan!

June 29, 2023

My visit to the service department was weird. They had 5 people right there,, but not a single one got up off their chair. That’s never happened before. I finally asked the one playing on her pho More

by M
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hailey?
Jun 29, 2023 -

Tom Wood Nissan responded

I apologize for the less-than-stellar customer service you experienced in our service department. We strive to provide prompt and attentive service, so it's disappointing to hear that we fell short on this occasion. I appreciate you bringing this to our attention, and we will address it with our team. If there is anything more we can do to assist you, please don't hesitate to reach out. Thank you, Gary Adams - Service Manager - 317-688-6024

June 17, 2023

They worked with me to ensure that they provide quality services. They also made it very convenient for me. More

by Tdix
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MIKE
Jun 19, 2023 -

Tom Wood Nissan responded

We're so glad to hear that you had a positive experience with our team at Tom Wood Nissan! Thanks for putting your confidence in our team to get the job done. Take care!

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