Keith Graul

I wish I could make 2 different reviews! One for the AMAZING woman that sold me my car, Karla & one for the way the other things have been handled by others. Karla has been beyond amazing & One for the AMAZING woman that sold me my car, Karla & one for the way the other things have been handled by others. Karla has been beyond amazing & gone above & beyond to try to help me with issues! She deserves a raise! More

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I wish I could make 2 different reviews! One for the AMAZING woman that sold me my car, Karla & one for the way the other things have been handled by others. Karla has been beyond amazing & One for the AMAZING woman that sold me my car, Karla & one for the way the other things have been handled by others. Karla has been beyond amazing & gone above & beyond to try to help me with issues! She deserves a raise! With that being said, I have had serveal issues. Before even pulling off the lot I had issues with my key fob! I couldn't even start the car because the one that came with it was messed up. The battery was changed multiple times & I still had issues! I got stranded at the grocery because the car wouldn't start becauseof the fob. After a lot of back & forth, they eventually agreed to replace it. I had to go to Mazda 2x to get a new one. I also had hundreds of little chips/scratches all over my windshield! This was most visible when the sun was directly shining down on my car. It made visibility very difficult & almost looked like glitter sparkling all over. Again, after a lot of back & forth, they eventually agreed to replace the windshield. I came on the scheduled date & time & waited 2 hrs to be told there was no appointment made & I would have to come back again tomorrow. This has really inconvenienced my life & work having to waste so much time & so many days on everything. Its been very time consuming & stressful! I asked many questions about the replacement glass & it being refurbished & the brand & if it would be recalibrated to matchmy car. I was told it was the right brand, brand new, & would be recalibrated. I go to pick the car up after it was replaced & on the drive home i immidiantly noticed some of my car signals/noise sensors to pull into other lanes weren't working, which means it was not recalibrated correctly, if at all. I also, immidiantly noticed that this windshield did not look brand new like i was told. There were other scratches on inside & outside as well as small chips. It was not as bad as before, but definitely did not look like a brand new windshield! I immidiantly called to complain about the windshield & to ask questions, but manager Keith was not available. This whole situation has been so stressful that it is physically making me sick & anxious. I just want the brand new windshield i was told i was getting & the recalibration i was told they were doing! This whole process has been very exhausting! Praying they will make it right because I just want it to be fixed & over with, so i can stop dealing with it all! If things get straightened out & they provide me with a new windshield like I was told & recalibration fixed, I will change review. as of now, I am very unhappy with current outcome of windshield! I hope they do the right thing & make it right, so i can have some peace & hopefully a long lasting, dependable car! More

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Exceptional customer service from Hunter in the service department. Highly recommend going to him for your vehicle needs. department. Highly recommend going to him for your vehicle needs. More

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Chris went above and beyond to make sure everything was perfect. He’s knowledgeable, patient, and truly dedicated to his work. It’s rare to find someone this reliable. Thank you, Chris! perfect. He’s knowledgeable, patient, and truly dedicated to his work. It’s rare to find someone this reliable. Thank you, Chris! More

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This would be our first time purchasing a car from here. My husband and I had an excellent experience today with Justin Rodriguez! He was wonderful to work with and made the whole process quick/easy. We wer My husband and I had an excellent experience today with Justin Rodriguez! He was wonderful to work with and made the whole process quick/easy. We were able to drive off the lot with our 2024 Mazda CX 5 Carbon Edition! More

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They will lie to get you to sign then not fulfill the promises made then talk to you like your an xxxxxxx keith is a moron Andy makes it up as he goes i would stay away promises made then talk to you like your an xxxxxxx keith is a moron Andy makes it up as he goes i would stay away More

by docwhalek Verified Customer Verified Customer

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Katie is the greatest hands down, no one else will work on my vehicle … Thank you on my vehicle … Thank you More

by jogormal Verified Customer Verified Customer

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Efficient, courteous, kept me informed, clean waiting room, hospitable atmosphere. Got appointment in timely manner. room, hospitable atmosphere. Got appointment in timely manner. More

by judycorbett26 Verified Customer Verified Customer

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The best shop and people to work with. Always the best experience coming here. No need to go anywhere else Always the best experience coming here. No need to go anywhere else More

by PaulaE Verified Customer Verified Customer

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Amazing Experience! You have yourself a new loyal customer if you keep this up. Thanks! You have yourself a new loyal customer if you keep this up. Thanks! More

by perry.flaugh Verified Customer Verified Customer

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