Tom Wood Nissan

Service department is not Trustworthy. They quoted $481 for CVT fluid exchange. Which was already higher than KBB estimates. Then after service they said it’s $572.23, I asked for th They quoted $481 for CVT fluid exchange. Which was already higher than KBB estimates. Then after service they said it’s $572.23, I asked for the split bill. Then they said something was charged slightly higher and said it’s $548.51 At this point, I was already frustrated and had to get back to work. So I just paid the amount. But, this is not fair, this is not how you should treat customers. The split was labor $283.50, parts $199.98, shop supplies $51.03 . More

Justin was very knowledgeable and helpful. And he did a really great job explaining everything. And he did a really great job explaining everything. More

Tom wood was great! I have been doing Business with Tom Wood for 20 plus years! I have been very satisfied with their service ! I have recommended many of my friends, f I have been doing Business with Tom Wood for 20 plus years! I have been very satisfied with their service ! I have recommended many of my friends, family and customers to Tom Wood Nissan. Try them ! You will like them!! More

⭐⭐⭐⭐⭐ I cannot say enough wonderful things about the service department at Tom Wood Nissan! I have never experienced this level of professionalism, customer service, and genuine care at any other dealer service department at Tom Wood Nissan! I have never experienced this level of professionalism, customer service, and genuine care at any other dealership. The entire team consistently goes above and beyond, and it truly sets them apart. A special thank you to Katie Marks, the Service Manager, Ken, the GM, and Erin, my Service Advisor. Every one of them has been incredible to work with. They are professional, knowledgeable, communicative, and, most importantly, they genuinely care about their customers. They take the time to listen, explain everything clearly, and make sure you feel taken care of from start to finish. Katie is exceptional at leading her team and creating a service experience that is second to none. Ken is always professional, approachable, and willing to step in and help however he can. Erin has been absolutely fantastic — incredibly responsive, thorough, and attentive throughout the entire process. They don’t just do their jobs — they go above and beyond to make sure their customers are taken care of. I have dealt with dealerships and service departments over the years, and I can honestly say I have never experienced service anywhere else that compares to what I receive at Tom Wood Nissan. It is obvious that this team takes tremendous pride in what they do and truly values their customers. I would recommend Tom Wood Nissan’s service department without hesitation. They have absolutely earned my trust and my continued business! Thank you, Katie, Ken, Erin, and the entire Tom Wood Nissan team, for consistently providing such an exceptional experience! ⭐⭐⭐⭐⭐ More

Exceptional customer service from Hunter in the service department. Highly recommend going to him for your vehicle needs. department. Highly recommend going to him for your vehicle needs. More

Jason and the Tom Nissan dealership were all awesome and easy to work with! I very highly recommend! easy to work with! I very highly recommend! More

Always deliver quick and friendly service. I’ve always been given an estimate in less than a full business day. I’ve always been given an estimate in less than a full business day. More

Easy, quick service experience! Very easy to self schedule. Staff is very friendly as well. Highly recommend this location. Very easy to self schedule. Staff is very friendly as well. Highly recommend this location. More

Amazing service. Highly recommend. Karla and Ken were amazing and the whole process was very quick. Highly recommend. Karla and Ken were amazing and the whole process was very quick. More