Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom Wood Lexus
Indianapolis, IN
1,174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,174 Reviews of Tom Wood Lexus
April 15, 2019
Recall service My Lexus RX 350 and IS 250C both had recall notices and Greg Busche made the whole process very easy for me. Filling the tanks was a very appreciate My Lexus RX 350 and IS 250C both had recall notices and Greg Busche made the whole process very easy for me. Filling the tanks was a very appreciated gesture! The only surprise was that the cars had not been cleaned. More
by Ranny
Employees Worked With
Greg Bush
April 12, 2019
Good Service I just have one comment. Since we own the car we have always taken it to the dealer for service. I was surprised to find out that the AC was empty an I just have one comment. Since we own the car we have always taken it to the dealer for service. I was surprised to find out that the AC was empty and don’t understand how come the dealer didn’t notice this before. Just curious. More
by Luis1929
Employees Worked With
Sam
April 11, 2019
Seamless experience - professional staff I found the car online. I called and was greeted by Alicia who was super professional. I was in Evansville and my biggest concern was making a decisio I found the car online. I called and was greeted by Alicia who was super professional. I was in Evansville and my biggest concern was making a decision without actually seeing the car in person. Alicia offered to go put her “hands on the car” to assure me of what I was getting. She gave me a full report that made me comfortable - she knew what my concerns were. Next , Alicia turned me over to Lori who took me through the purchase process. Lori got as much information she could over the phone to reduce the time I’d have to spend when I arrived. When I arrived the whole experience from showroom to signing papers was first class. What a pleasant group of people. The dealership manager even popped in to introduce himself and say thanks for buying at Tom Wood. Signing papers was cool and futuristic with the electronic tables used at Tom Wood. Lori explained things to me at each step and made the experience personal and pleasant, something I appreciated after driving 3 hours to make a big purchase. Getting the right vehicle is important, but trusting the seller to take care of you - at purchase and after , even more so. Thanks Alicia and Lori! By the way - thanks for a full tank of gas, fresh oil change and complete detail - it drove like a dream on the way home. Also, thank you for the nice gift. That was very thoughtful and a nice touch for my wife to open when I got home. More
by Tomv
Employees Worked With
Alicia Crutcher, Lori Moss
April 10, 2019
Great Experience! I had an amazing experience from this dealership, everyone was friendly and very welcoming. Easy process too and not pressuring you unlike any dealer I had an amazing experience from this dealership, everyone was friendly and very welcoming. Easy process too and not pressuring you unlike any dealership that I’ve been to. More
by mizzy_26
Employees Worked With
Blaine Polhamus, James Gamble
April 09, 2019
First rate service Very friendly greeting by Greg Busche who took down my info and had me in a loaner in 15 minutes. Greg kept me informed on the status of the repairs a Very friendly greeting by Greg Busche who took down my info and had me in a loaner in 15 minutes. Greg kept me informed on the status of the repairs and the estimate. It took longer than expected due to ordering parts, but having the loaner made the process painless! Overall, a great experience. More
by Norman13
Employees Worked With
Greg Busche
April 09, 2019
LOVE LEXUS Alex Green was fantastic and I love my new (to me) RX 350. He was professional and no pressure. I only felt he was trying to take care of what was im Alex Green was fantastic and I love my new (to me) RX 350. He was professional and no pressure. I only felt he was trying to take care of what was important to me. Highly recommend asking for Alex. More
by Bsquared
Employees Worked With
Alex Green
April 06, 2019
Great job!! Joe Brumfield and staff were great helping us with our new Lexus purchase. First class all the way. Will buy all our future Lexus here!! Joe Brumfield and staff were great helping us with our new Lexus purchase. First class all the way. Will buy all our future Lexus here!! More
by Gwconk
Employees Worked With
Joe Brumfield
April 05, 2019
Tom Wood Lexus = EXCELLENT!!! Tom Wood Lexus has always graciously provided top quality work, service, and professionalism with friendliness. Erin is excellent and efficient. Rick Tom Wood Lexus has always graciously provided top quality work, service, and professionalism with friendliness. Erin is excellent and efficient. Rick conveniently picks up my car and delivers. The maintenance crew is skilled and accurate. It is always a pleasure to work with this excellent team of professionals!! More
by Nikkilou
Employees Worked With
Erin and Rick
April 04, 2019
Awesome service I have say Corey who I worked with went far and beyond to get the deal done. I can't show enough appreciation. I would recommend Tom Wood Lexus to I have say Corey who I worked with went far and beyond to get the deal done. I can't show enough appreciation. I would recommend Tom Wood Lexus to everyone which I already have. I really felt that they cared about getting things done for me. Thank you again. More
by Soong
Employees Worked With
Corey Thingelstad
April 03, 2019
Great dealership! This dealership takes the stress out of car buying. I was so pleased with my experience with Joe. He gives you all the information up front, and makes This dealership takes the stress out of car buying. I was so pleased with my experience with Joe. He gives you all the information up front, and makes everything as transparent as possible. I recommend Joe and this dealership to anyone who’s in the market for a Lexus. More
by EmilyS
Employees Worked With
Alicia Crutcher, Joe Brumfield
