Tom Wood Lexus

We arrived 10 minutes late. We left earlier than expected in a clean car. Mechanical work was excellent as expected. Service tech was accessible, helpful and informative. expected in a clean car. Mechanical work was excellent as expected. Service tech was accessible, helpful and informative. More

The experience was awesome! The salesman made sure the process of purchasing the vehicle was carried out in its’ fully extent. The level of professionalism was totally outstanding! process of purchasing the vehicle was carried out in its’ fully extent. The level of professionalism was totally outstanding! More

Corey worked with us to get the car we wanted from Michigan. He was very patient and helpful And answered all of our questions. Steve Card gave us an excellent walk thru of all the technical aspects Michigan. He was very patient and helpful And answered all of our questions. Steve Card gave us an excellent walk thru of all the technical aspects to the car which was appreciated. A positive experience from start to finish. More

Online request for service appointment worked well. Asking follow up questions via text did not get a response. Calling by phone no go. Actual service went well and finished in decent time. I tried to Asking follow up questions via text did not get a response. Calling by phone no go. Actual service went well and finished in decent time. I tried to call before regarding special service campaign item on door handle issue, but text and phone calls did not reach anyone. special campaign items require ordering of parts. lexus should have sent parts to all dealers before sending out the notice. i noticed the normal digital welcome screens were inoperative. waiting room had not been configured for social distancing, but I found a spot to sit in in larger conference room area. 2 maintenance items were suggested, fuel injection and a/c treatment but i hadn't noticed any performance issues in those areas. both were around $190 each. first time discretionary items offered. More

Great job was impressed with service great job was impressed will be back all my question was answered you made feel right at home !!! Thanks impressed will be back all my question was answered you made feel right at home !!! Thanks More

Great Service for a recall! Had my oil changed also. Gave me a loner car. Let me keep loner car over night. Dealer brought my car to my house and picked up loaner. me a loner car. Let me keep loner car over night. Dealer brought my car to my house and picked up loaner. More

My RX 350 was scheduled for its 5000 mile maintenance. As always, all details were handled very professionally - from check-in to completion of service. It’s a pleasure to do business with this dealership! always, all details were handled very professionally - from check-in to completion of service. It’s a pleasure to do business with this dealership! More

Tom Wood Lexus Excellent, prompt service as always, nice loaner, courteous driver.have been with them through four ES350s and have never been disappointed. Will retu Excellent, prompt service as always, nice loaner, courteous driver.have been with them through four ES350s and have never been disappointed. Will return for my next one. More

We have own or have owned 5 Lexus vehicles which have all been serviced at Tom Wood Lexus and the service never disappoints. We love the loaner car program and especially enjoy working with Shanan Jackson. been serviced at Tom Wood Lexus and the service never disappoints. We love the loaner car program and especially enjoy working with Shanan Jackson. More

I always have a pleasant experience. Alex Sweet, my service representative, has gone above and beyond to explain my routine maintenance and recalls required for my vehicle. He is very professional, kno service representative, has gone above and beyond to explain my routine maintenance and recalls required for my vehicle. He is very professional, knowledgeable, and personable. He is an asset to the company. I will be a forever customer! More