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Tom Wood Lexus

Indianapolis, IN

4.9
1,174 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,174 Reviews of Tom Wood Lexus

August 07, 2020

This was a good experience. Everything was completed on time. Communication with the service representative was good also. I would definitely recommend them to others. More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Aug 07, 2020 -

Tom Wood Lexus responded

Alex, thank you for the review! We are so glad you had a good experience working with our team at Tom Wood Lexus, and we look forward to your next visit!

August 06, 2020

The service department person I worked with was professional and courteous. I could not be more pleased with this repair experience. I would recommend this Dealer to my family and friends. More

by dlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 06, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! Providing professional and courteous service is always the goal here at Tom Wood Lexus, and it means a lot to know that we hit the mark. If you ever need anything else, don't hesitate to come back and see us again!

August 06, 2020

Excellent service, great people. Layout allows you to watch the work in progress. (Went there for battery and starter system I inspection and repair/replacement) as well as discussion about the recalls o More

by Sang Kim
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Aug 06, 2020 -

Tom Wood Lexus responded

Sang - We appreciate you sharing these details about your recent service visit so that others will know what it's like to be a guest at Tom Wood Lexus! Thank you so much for coming to us for your repairs and recall concerns. It means a lot to see that you had a five-star experience.

August 01, 2020

Ryan is a true, knowledgeable professional. He took the time to answer all of my questions and was a pleasure to work with. I highly recommend working with him! Great experience. Thanks, Ryan! More

by achrist28
Recommend Dealer
Yes
Employees Worked With
Ryan Garland
Aug 03, 2020 -

Tom Wood Lexus responded

Thank you for taking a moment to review Tom Wood Lexus! We're thrilled to hear that Ryan was such a pleasure to work with ad customer satisfaction is our priority. Enjoy your new ride!

July 23, 2020

Dealership was extremely efficient in meetings all my requirements. Although the vehicle I desired was not in inventory, it was found in another dealership and delivered in a timely manner. More

by acappellino
Recommend Dealer
Yes
Employees Worked With
Jacelyn
Jul 23, 2020 -

Tom Wood Lexus responded

We are so glad to hear that the team at Tom Wood Lexus was able to help find the right car for you! Thank you so much for taking the time to leave us a five-star review. We all appreciate it and hope to work with you again! Congratulations and enjoy the car!

July 23, 2020

Great and quality apprehensive service . Their vehicles are always top quality and maintenance is completed quickly and timely. They also provide great support whenever needed. More

by tpalberts
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte , Katelyn Stahl
Jul 23, 2020 -

Tom Wood Lexus responded

Thank you for this lovely review! We're so proud to hear that our service department has earned your repeat business. Thank you for trusting Tom Wood Lexus with all your vehicle repair and maintenance needs!

July 22, 2020

Pickup was great...service was great...would have appreciated a heads up that you were keeping my car over night...had no idea . A call at 7:22am next morning informed me that they were returning my More

by evsgold
Recommend Dealer
Yes
Employees Worked With
People who picked up and resumed my car were both great.
Jul 23, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave us your feedback. We are grateful that we got the opportunity to work with you. We will certainly share your comment with our team and work to improve our process going forward. I am having trouble locating your contact information in our system. If you don’t mind, I would love to discuss your service experience in further detail.

July 21, 2020

Brad Sandoe was great and he continued to strive for greatness all while assisting my husband and I during the sale of my new vehicle. More

by brainey117
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher
Jul 21, 2020 -

Tom Wood Lexus responded

Thank you for reviewing Tom Wood Lexus and for giving a shout out to Brad. We are excited to hear that you and your husband were taken care of and that you are on the road in a new vehicle. Congrats & safe travels!

July 20, 2020

Tom Wood generously provided a courtesy vehicle during my service. The staff asked often how I was doing and if I had been helped. Snacks could be better. More

by jacob
Recommend Dealer
Yes
Employees Worked With
Alex Sweet
Jul 20, 2020 -

Tom Wood Lexus responded

Hi Jacob, thank you for reviewing Tom Wood Lexus. We're pleased to hear that our team was so accommodating and earned your five-stars!

July 13, 2020

They got me right in and the service was done quickly. The waiting room was nice and clean and I was able to get some work done. More

by KS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Jul 13, 2020 -

Tom Wood Lexus responded

Thank you for the review! It was our pleasure to service your vehicle here at Tom Wood Lexus, and we look forward to your next visit!

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