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Tom Wood Lexus

Indianapolis, IN

4.9
1,174 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,174 Reviews of Tom Wood Lexus

February 25, 2021

Everything was done on-time. From the drop off and the loaner car waiting, to my service being finished. Additionally, their customer service was great, especially from Dakota. I felt the environment was More

by J. Wide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Feb 25, 2021 -

Tom Wood Lexus responded

It was our pleasure to work with you! Thank you for supporting Tom Wood Lexus and highlighting Dakota's great work. We look forward to welcoming you back for your future service needs!

February 20, 2021

Attentive And efficient They did a great job of staying in contact with me, presenting me with options aligned with what I needed. Fast response with the financing options. I made the entire process smooth More

by Karina.Marie.1900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rominger, Alicia Crutcher
Feb 22, 2021 -

Tom Wood Lexus responded

There is nothing better than hearing that our team made car-buying easy and efficient! Thank you for choosing Tom Wood Lexus and congratulations on your new ride!

February 17, 2021

Great friendly place would recommend , while waiting on Car to get service. The people were very friendly telling me where The snacks and drinks were located. Also asked if I wanted to use one of their c More

by Jowanna. Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 17, 2021 -

Tom Wood Lexus responded

Jowanna - Thank you for the review! Hearing that you had such a seamless service experience working with us made our day, and we appreciate you taking the time to share. Drive safely, and we hope to see you again at Tom Wood Lexus!

February 11, 2021

Quick and efficient service and excellent customer relations. Dakota is a people person they pays attention to details. Being a Lexus customer for over 25 years would never have my vehicles derived an More

by Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Dakota Alameda
Feb 12, 2021 -

Tom Wood Lexus responded

Denise, thank you so much for your years of business! We appreciate your confidence in our team and your mention Dakota's great work. We look forward to working with you for a long time to come at Tom Wood Lexus!

February 08, 2021

Tom Wood Lexus is a real game changer in the car buying experience. We purchased from out of state. Katelyn was in constant communication answering any questions we had and helping us get all the paperwo More

by Rachel DOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Feb 08, 2021 -

Tom Wood Lexus responded

Hi Rachel - Thank you for the great feedback! We are proud to have earned your business and happy to hear that you had such a successful experience working with Katelyn. Congratulations on your new vehicle, and drive safely! We are wishing you any happy miles down the road! - The Tom Wood Lexus team

February 07, 2021

Excellent service consultant and serviceCody Shuler Excellent service consultant and service Cody Shuler service consultant was very helpful. Everything was as transperant as promised.I would recommen More

by hema
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Feb 08, 2021 -

Tom Wood Lexus responded

Your recommendation of Cody and the team means the world to us! Thank you for your confidence in Tom Wood Lexus, and for your business. We look forward to welcoming you back next time!

February 07, 2021

Very professional employees. Elegant facility. Very helpful staff. Not the best trade in offer I received and 2% off MSRP is nothing! Could do better on pricing. More

by Burgettej
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Corey Thingelstad
Feb 15, 2021 -

Tom Wood Lexus responded

Thank you very much for taking time to post a review. I'm glad to hear that you received professional service from our team, and I appreciate this feedback regarding our pricing. If there is anything that I can do to assist you, please reach out to me directly. Josh Pettee - General Sales Manager - josh_pettee@tomwood.com

February 06, 2021

Tom Wood Lexus was absolutely wonderful to work with. I would highly recommend them. The valet service was so friendly & accommodating. Very pleased with them. More

by Victoria Blake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin & Eddie
Feb 08, 2021 -

Tom Wood Lexus responded

Victoria, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Lexus, and we will be sure to pass along your kind words. We look forward to your next visit!

February 06, 2021

The reps and technicians at Tom Wood Lexus are always respectful, professional, and efficient when servicing our vehicle. I would highly recommend them, especially to anyone owning a Lexus. More

by B’town Grandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Feb 08, 2021 -

Tom Wood Lexus responded

Thank you for the great feedback! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back next time!

February 02, 2021

Had a great experience at Tom Wood Lexus during my recent used car purchase. They were very busy on a Saturday morning but Betty asked other Sales Members to support me while she juggled multiple clients. More

by Larrysumma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty Wills, Zachary Soutendijk
Feb 03, 2021 -

Tom Wood Lexus responded

Larry - Thank you for taking the time to share! We strive to deliver a seamless purchase experience, and it is great to hear that Betty went above and beyond to assist you. Drive safely in your new vehicle, and congratulations! We hope to see you back at Tom Wood Lexus for your first oil change!

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