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Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,168 Reviews of Tom Wood Lexus

August 21, 2024

Excellent prices and superior customer service. We bought a certified vehicle from them that is now 12 years old and still runs great from being serviced only at this dealership. More

by mama2magnus@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Aug 21, 2024 -

Tom Wood Lexus responded

Thank you for sharing your experience! We're delighted to hear that your certified vehicle is still running great after 12 years of service at Tom Wood Lexus. We appreciate your continued trust in us!

August 20, 2024

We just purchased a Lexus 2025 SUV hybrid from Michael Word. He made our sale feel wise . He answered our questions honestly and filled us with confidence. More

by David and Lucinda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Word
Report | Print
Aug 21, 2024 -

Tom Wood Lexus responded

David and Lucinda, thank you for sharing your positive experience with Michael at Tom Wood Lexus! We're glad to hear he made the process smooth and informative. Enjoy your new 2025 Lexus Hybrid SUV!

August 15, 2024

Great experience. Updated throughout the repair process. Greg did a tremendous job. Recommend to anybody. More

by pjlair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Boschee
Report | Print
Aug 15, 2024 -

Tom Wood Lexus responded

Thank you for sharing your positive experience with Greg and the team at Tom Wood Lexus! We're glad to hear that you were kept updated throughout the repair process. Your recommendation means a lot to us!

August 11, 2024

I purchased my first Lexus in 2005 Tom Wood employees have always been honest and courteous. I have not had any problems with the service. Good job, Tom Wood Lexus! More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Aug 12, 2024 -

Tom Wood Lexus responded

Margaret, we're delighted to hear that you've had such a positive experience with our team at Tom Wood Lexus since 2005. Thank you for your continued trust and support!

August 09, 2024

Tom Wood- the dealership, its employees and mechanics are absolutely top notch. The end result Never disappoints. Exemplary service and quality and always flexible! More

by uivandal.ta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield
Report | Print
Aug 09, 2024 -

Tom Wood Lexus responded

Thank you for the glowing review! We're delighted to hear that our team at Tom Wood Lexus consistently provides exemplary service and quality. We appreciate your support and look forward to serving you again!

August 06, 2024

Overall great service, professional, timely and courteous. Could do a little better job on cleaning exterior of car More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher
Report | Print
Aug 07, 2024 -

Tom Wood Lexus responded

Joe, thanks for the feedback! We're glad you had a positive experience with Tom Wood Lexus and appreciate your suggestion about exterior cleaning. We'll work on that to serve you even better next time!

August 05, 2024

Great service department especially Dekota very informative and explained everything about the importance of maintenance More

by tony.vaziri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Aug 05, 2024 -

Tom Wood Lexus responded

Tony, we're delighted to hear that Dekota provided you with excellent service at Tom Wood Lexus. Thanks for sharing your experience!

August 05, 2024

Awesome service everything worked out perfect. Shanan was very knowledgeable in what services I needed. More

by steph9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan
Report | Print
Aug 05, 2024 -

Tom Wood Lexus responded

Thank you for the fantastic review! We're glad to hear Shanan provided knowledgeable service and that everything worked out perfectly at Tom Wood Lexus. We appreciate your support!

August 01, 2024

Shanan is always generous with her time and very helpful. She keeps me up to date on what I need to know and provides excellent documentation. Thanks Shanan! More

by marilyn.allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis 5 stars
Report | Print
Aug 02, 2024 -

Tom Wood Lexus responded

Marilyn, we're delighted to hear that Shanan has been so helpful and attentive! Thanks for recognizing her efforts here at Tom Wood Lexus.

July 31, 2024

Has always been on time and all staff courteous and helpful. Very Excellent Service Department More

by Celzenga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Aug 01, 2024 -

Tom Wood Lexus responded

We appreciate your business and your review! Thanks from the Tom Wood Lexus Team, Celzenga!

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