Tom Wood Lexus

We love going to Tom Wood Lexus! We know that our car will always be in the best hands possible. We trust your employees and what services they recommend for our car. We had the b We know that our car will always be in the best hands possible. We trust your employees and what services they recommend for our car. We had the best Service Consultant ever… Cody Shuler! He was so kind, friendly, and knowledgeable. He bent over backwards to give us top-notch service! He represents Tom Wood Lexus well!!! A big plus was that he had his precious puppy Archie in his office!!! We will request Cody and Archie next time we need to go to your dealership. More

We’ve been dealing with TomWood Lexus 15 plus years. Have always received excellent customer service primarily with Shannon and her team in the service department Have always received excellent customer service primarily with Shannon and her team in the service department More

Easy to set an appointment for service. Service rep was cordial and knowledgeable. Loaner car was made available after I approved additional work which would require a longer turnaround. Service rep was cordial and knowledgeable. Loaner car was made available after I approved additional work which would require a longer turnaround. More

It was great doing everything with our salesperson! ! No waiting to get passed off to another person! ! No waiting to get passed off to another person! More

I had best experience before but not this time. Noticed a problem with attitude and lack of customer service. Long waiting time with a two weeks advance appointment. I took my Lexus 2001 RX 300 for Noticed a problem with attitude and lack of customer service. Long waiting time with a two weeks advance appointment. I took my Lexus 2001 RX 300 for blowing hot air. The compressor was noisy. You can hear right away once you turn on the AC. I was told inspection will cost $99.00 for checking any leak, we will put the die to check the leak and you come back again. I said, well I had die last fall in local servicing place when they did charge with refrigant. No leak they said. He said well if it was last fall, we may not see any now. Then he said well let us go from $99 inspection then we will go from there. Then he came back said well you need a new compressor it is noisy and problem is there. We did charge and now blowing Icy cold air and gave me an estimate of close to $5000 for different things which includes close to $3500 for just compressor replacement. I said, I will be busy next couple of weeks. I will give a call if I decide. Without giving me an option if need a charge now, he billed me $299+tax for inspection and charging AC. I also asked him if I decide a compressor replacement, am I going to be credited for this amount. He said no. I thought I will be billed for only $99 for inspection only. I was never asked or gave the approval to go ahead do the charge. I was overcharged for $200. That is not fair. More

Easy and painless car buying experience, Katelyn is amazing, it’s a tough world out there to find a car but Tom Wood can do it! amazing, it’s a tough world out there to find a car but Tom Wood can do it! More

Cody did a great job with providing excellent customer service!!! Always kept me in the loop! Car was done in one day and the detailing was outstanding! Thank you! service!!! Always kept me in the loop! Car was done in one day and the detailing was outstanding! Thank you! More

All employees are friendly and eager to please. Delivered services promised in a timely manner. Delivered services promised in a timely manner. More

Had my Lexus serviced at Tom Wood Lexus this week. Great service! They were on time and quickly serviced my NX. It had been leaking coolant recently. They quickly diagnosed the problem and replace Great service! They were on time and quickly serviced my NX. It had been leaking coolant recently. They quickly diagnosed the problem and replaced the water pump. All of this was down in less than 3 hours while I drank free coffee and watched Netflix on their wifi. To top it off, they didn’t charge me anything as the water pump was under warranty and they honored my expired maintenance contract due to Covid. Great dealership. Cody, my service advisor, was excellent keeping me well informed. More

Amazing experience. Everyone was friendly, knowledgable, and made the purchase simple for an out of state buyer. Everyone was friendly, knowledgable, and made the purchase simple for an out of state buyer. More