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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

June 12, 2022

Privy Work seems ok Did not seemingly complete eval OF SUV R FRONT LIGHT PROBLEM! More

by Carman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody SHULAR
Report | Print
Jun 13, 2022 -

Tom Wood Lexus responded

Thank you for reaching out. Customer satisfaction is our priority and I want to make sure that any outstanding concerns are addressed. I won't be able to find your contact information from this review, so please email me directly when you have a free moment. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

June 11, 2022

Great customer service. Dakota Almeida is always friendly, knowledgeable, helpful, and professional. Prioritized problem issues and waited for OK from me to complete. More

by Cutie pie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
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Jun 13, 2022 -

Tom Wood Lexus responded

Thanks so much for this great review! We're delighted that Dakota has provided knowledgeable, professional service, and we thank you for your continued loyalty to us here at Tom Wood Lexus.

June 10, 2022

Professional staff, upfront about pricing, al ata has a loner vehicle and will return your vehicle to you where you are. More

by Williamshen7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 10, 2022 -

Tom Wood Lexus responded

Thank you for the great review, William! We are thrilled to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

June 03, 2022

They lied to me about the services about to be rendered and got the technician who worked on my vehicle stole my sunshade ..Don’t ever leave anything valuable in your vehicle while going to Tom wood Lexus More

by Oluwajizzle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam Shobe
Report | Print
Jun 10, 2022 -

Tom Wood Lexus responded

I personally reached out and left you a voicemail, but I haven't heard back from you. Please feel free to contact me on my personal cell (317) 586-5485 to discuss further. Bart Schlosser - General Manager

June 02, 2022

Very pleasant people. Mike McCann was very nice and treated me very well. Just wish they were in Greenwood. More

by skeeterogara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Report | Print
Jun 02, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Mike. Drive safely, and we hope to see you back again at Tom Wood Lexus!

June 02, 2022

Professional. Very knowledgeable and answer questions. Help prioritize items needing service…can wait or not. More

by orphansandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan, Service
Report | Print
Jun 02, 2022 -

Tom Wood Lexus responded

Professional service is our goal! Thank you for the phenomenal review and for allowing Tom Wood Lexus to assist you!

May 25, 2022

Always have a positive experience. Love Erin Maglinte! Always tries to make the experience as smooth as possible. More

by Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte in Service
Report | Print
May 25, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Erin and the team. Drive safely, and we hope to see you back at Tom Wood Lexus!

May 25, 2022

Fast service and respectful of customers time, able to track progress of my service visit from my phone More

by cater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SALES; Mike Word was friendly and informative. In for a service, now I plan to purchase my lease vehicle
Report | Print
May 25, 2022 -

Tom Wood Lexus responded

This feedback is great to receive! Thank you for choosing Tom Wood Lexus for your service needs, and for stopping by to share your support. See you next time!

May 25, 2022

I appreciated how cordial, professional, and positive the staff and my salesman were. Overall it was a good experience with everyone. More

by GS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Report | Print
May 25, 2022 -

Tom Wood Lexus responded

Professional and cordial are just the words we love to see to describe the Tom Wood Lexus team! Thank you for your five-star rating of Tom Wood Lexus, and we'll see you down the road!

May 22, 2022

Speed of service, communication and dedication to providing an excellent customer experience. They are truly the best in the business More

by Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Report | Print
May 23, 2022 -

Tom Wood Lexus responded

Thank you Terry! We're glad that the team worked hard to ensure you were satisfied. See you again next time here at Tom Wood Lexus!

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