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Tom Wood Lexus

Indianapolis, IN

4.9
1,169 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,169 Reviews of Tom Wood Lexus

August 05, 2022

Mike and team were very professional and personable. Mike estimated the service would be completed at 4:30 and it was. More

by Glwms45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Aug 05, 2022 -

Tom Wood Lexus responded

Thanks for the five-star review for Tom Wood Lexus! We are glad that Mike delivered prompt, professional service. Safe travels!

August 04, 2022

We own three LEXUS products I’ll service that Tom Wood Lexus. The personnel and staff of been excellent in explaining what needs to be taken care of and do so in a very timely fashion with very quick upda More

by daniel r berner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilts
Aug 05, 2022 -

Tom Wood Lexus responded

Daniel–We will definitely let Kevin and the team know how much you appreciate their stellar customer service. Thank you for taking the time to leave this review, and we look forward to seeing you again at Tom Wood Lexus!

August 01, 2022

Excellent service, Longer Saturday hours available, loaner car, good people to work with. Highly recommend More

by Atchawk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Bushe
Aug 01, 2022 -

Tom Wood Lexus responded

Thank you for your rave review of Tom Wood Lexus. We look forward to seeing you during your next service!

July 30, 2022

Mike McCann was very helpful to check to see if tire was under warranty and the staff were very efficient to complete the job quickly. I also appreciate car wash as well! Nice touch. More

by jmrussell27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota and Mike McCann
Aug 01, 2022 -

Tom Wood Lexus responded

We are so happy Mike was such a big help during your recent visit to Tom Wood Lexus! It's great to hear he made your service experience a total breeze. Thank you for the 5-stars, and have a great day!

July 29, 2022

Outstanding customer service, always greets me by my name and knows why I visited on a particular day. Beautiful, clean facility! Fast and efficient servicing of my vehicle! More

by Msurance
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Green
Aug 01, 2022 -

Tom Wood Lexus responded

Thank you for the great review! Hearing that you had such an outstanding purchase experience working with the Tom Wood Lexus team made our day. Drive safely, and we hope to see you back!

July 24, 2022

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by Ram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in service
Jul 25, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that Mike delivered a five-star experience. Drive safely, and we hope to see you back at Tom Wood Lexus!

July 23, 2022

Excellent service . All staff very friendly. Addressed concerns in very professional way. Would recommend to my friends. More

by mdmsaleem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanon Jackson
Jul 25, 2022 -

Tom Wood Lexus responded

Thanks for supporting Tom Wood Lexus with a fantastic review! We're thrilled our team delivered courteous, informative assistance. Until next time!

July 22, 2022

Nice and convenient setting. Good service department. Service selections could be less numerous with more options to “Tell us what needs to be fixed”. Don’t agree with fixed pric More

by Long time owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Aug 01, 2022 -

Tom Wood Lexus responded

Thank you for this review. We are always looking for ways to improve for our guests, and we appreciate you taking the time to share. We strive to keep our prices competitive and reflective of our services, and I would be happy to speak with you to see what more I can do to address these concerns. If you are willing, please feel free to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

July 21, 2022

Service was great, fast and complete and ready faster than expected. Service partner was Travis great communication. Very satisfied More

by Dmd0217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Jul 22, 2022 -

Tom Wood Lexus responded

Your review is what we love to see! We're delighted Travis and the rest of the Tom Wood Lexus team offered timely, professional service that made your experience so positive. Until next time!

July 19, 2022

Friendly, professional people to help you choose the e very best type of service that is right for you. More

by Harrylambert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Green
Jul 19, 2022 -

Tom Wood Lexus responded

We're so glad our team provided courteous assistance that helped find the right service for you. Thanks for choosing Tom Wood Lexus!

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