Tom Hesser BMW
Scranton, PA
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132 Reviews of Tom Hesser BMW
The entire staff is amazing. The sales team is extremely helpful and not pushy, The service department is always ready to help and extremely knowledgeable about the vehicles. The sales team is extremely helpful and not pushy, The service department is always ready to help and extremely knowledgeable about the vehicles. More
Recently, I took my 2023 Chevy Blazer in for service at Tom Hesser Chevrolet, and I must say, the experience was nothing short of exceptional. From the moment I arrived, I was greeted with warmth and profe Tom Hesser Chevrolet, and I must say, the experience was nothing short of exceptional. From the moment I arrived, I was greeted with warmth and professionalism that set the tone for the entire visit. The service team was incredibly knowledgeable and transparent about what my vehicle needed. They explained each step of the process in detail, ensuring I understood the work being done and why it was necessary. It's rare to find a team that combines such expertise with genuine care for their customers and their vehicles. What truly stood out to me was the efficiency and quality of the service. My Blazer was returned to me in pristine condition, running smoother than ever before. It's evident that Tom Hesser Chevrolet employs only the best technicians who take pride in their work. Additionally, the customer service was top-notch. Tammy was always available to answer any questions I had and kept me updated throughout the process. Her commitment to customer satisfaction was clear in every interaction. I left Tom Hesser Chevrolet feeling confident that my Blazer was in the best possible hands. It's comforting to know there's a dealership I can trust with my vehicle's care. I highly recommend Tom Hesser Chevrolet to any Chevy owner looking for outstanding service. Their team goes above and beyond to ensure your vehicle is treated with the utmost care and expertise. More
OK, but disappointed. ....I took mt BMW in for service...Oil change Inspection, Tire rotation....When I left, on my way home, a 60 minute trip, I saw that I have an error m ....I took mt BMW in for service...Oil change Inspection, Tire rotation....When I left, on my way home, a 60 minute trip, I saw that I have an error message about my brake fluid being changed.....If all the info about my car is on that fancy key fob, why wasn't it seen.....I am not mad, there could be a reason it wasn't seen, but I am disapointed. I can't do another 60 minute jaunt to the dealer right now. G. Caprio, Palmerton, PA More
This is our 2nd BMW purchased from Tom Hesser BMW. We worked with Chris O’Connor. He did a great job answering our questions regarding the new X3 M Series we bought. The main reason we came back was t We worked with Chris O’Connor. He did a great job answering our questions regarding the new X3 M Series we bought. The main reason we came back was the excellent service we received on our first BMW. So far we are very pleased. More
Carl the body shop manager did an excellent job from start to finish. He walked me through the process and made it easy. He returned all my phone calls and was very nice to work with start to finish. He walked me through the process and made it easy. He returned all my phone calls and was very nice to work with More
I wasn’t the one you dealt with. It was my husband. He gave his phone number @ drop off but you keep texting me. Not a big problem but it’s interesting that we have two BMWs and can It was my husband. He gave his phone number @ drop off but you keep texting me. Not a big problem but it’s interesting that we have two BMWs and can’t get this corrected. More