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Tom Hesser BMW

Scranton, PA

4.6
132 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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132 Reviews of Tom Hesser BMW

April 16, 2024

Great experience , would highly recommend. They took care of my car on a day that I wasn’t scheduled on . Offered transportation while they had my car. Same day service . Excellent . More

by Caoressey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
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Apr 16, 2024 -

Tom Hesser BMW responded

Hi Caoressey, we're delighted to know you had a great experience with us at Tom Hesser BMW. We appreciate your recommendation and see you again! Have a great ride!

April 15, 2024

Quick, easy, effective. Car washed & vacuumed - looks as clean as day we drive off lot. Very thorough explanation of upcoming maintenance and service advice. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Liuzzo
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Apr 16, 2024 -

Tom Hesser BMW responded

Hi Pat, we're glad to know you had a quick and easy experience at Tom Hesser BMW. We look forward to assisting with any future maintenance needs! Have a great ride!

April 14, 2024

My sales experience was very pleasant. Bryan Holley was courteous and professional. Other staff members were pleasant to work with. More

by jwaters
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
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Apr 15, 2024 -

Tom Hesser BMW responded

We're glad to know Bryan and the rest of our team at Tom Hesser BMW made your sales experience a pleasant one. We hope to see you next time! Enjoy your new ride!

April 11, 2024

BMW Service at Tom Hesser always exceeds my expectations. Leon is a pleasure to work with. More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Kotlyar
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Apr 11, 2024 -

Tom Hesser BMW responded

We really appreciate you taking the time to leave Tom Hesser BMW this awesome review, thank you!

April 04, 2024

Kim,Tammy and Richie treat you like family when you come in for service or call with any questions. The whole team is super.!!! More

by David J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim, Tammy, Richie
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Apr 05, 2024 -

Tom Hesser BMW responded

David, thank you so much for being a part of the Tom Hesser BMW family! Kim, Tammy, Richie & the rest of the team are grateful for your support and look forward to your next visit!

April 04, 2024

WOW ! First talked to Brain Dunda he was very nice then later talked to him about some things and was great chatting with him. Then Byron Holley my Salesma More

by samgidrivetrk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brain Dunda, Bryan Holley and Jennifer
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Apr 05, 2024 -

Tom Hesser BMW responded

We're delighted to know that our team at Tom Hesser BMW, including Brian, Byron& Jennifer, made your experience a wonderful one. We strive for 10 out of 10 service every time! Thanks so much for choosing us!

April 02, 2024

Thank you guys for Mr. Brandon , it’s because of him I was able to upgrade my BMW , Brandon have what it takes to be the Best salesman Ever Amen . More

by Nathaniel Lindsay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon C
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Apr 02, 2024 -

Tom Hesser BMW responded

Hi Nathaniel! We're so glad to know that Brandon was able to assist you with your BMW upgrade at Tom Hesser BMW. We appreciate the kind words and will be sure to pass them along!

March 14, 2024

Excellent service, very professional. I enjoyed the interaction with the staff. I appreciate the help More

by msraomd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He was very helpful
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Mar 14, 2024 -

Tom Hesser BMW responded

We're glad to know you had an excellent experience with our team at Tom Hesser BMW. Your appreciation means a lot to us!

March 12, 2024

Very friendly staff. Great selection of vehicles and my sales person was very knowledgeable. Would definitely buy another car from them. More

by rrsandone10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Mar 12, 2024 -

Tom Hesser BMW responded

Hi R R Sandone! We're delighted to know that you had a positive experience with our team at Tom Hesser BMW! Your feedback about the friendly staff and great selection of vehicles is greatly appreciated. We look forward to assisting you again in the future!

March 09, 2024

Disappointed that a repair job for which I scheduled and paid for the part in advance took three days to accomplish. More

by cmj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
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