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Thoroughbred Nissan
Tucson, AZ
408 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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408 Reviews of Thoroughbred Nissan
August 17, 2011
I just wanted to email you and share my truly exceptional experience that I received from Tim C. Kaas and John Smith. Tim C. Kaas is truly an exceptional sales consultant. I bought 5 vehicles from him experience that I received from Tim C. Kaas and John Smith. Tim C. Kaas is truly an exceptional sales consultant. I bought 5 vehicles from him to date and will continue to do so. If it was not for Tim C. Kaas I would not be part of the Nissan family. He is truly a great asset to your company. Tim always goes above and beyond his call of duty to ensure that I fully understand all vehicles that I take liking to and also makes sure that I love what I'm going to buy. Tim does make me feel just like family. Tim THANK YOU from the bottom of my heart for all your hard work and honest thought the years. I look forward to our many years to come!! I did refer a friend to Tim and he did purchase a 2012 Nissan Altima:-D I also want to send BIG thank you to John Smith. You were a huge help with making sure I had the right financing for my purchases. I'm sure two vehicles at one time as not a easy task. Very Satisfied Customer More
by JUST
Employees Worked With
Tim C. Kaas and John Smith
August 07, 2011
We were greeted immediately and led straight for the area of the autos we described. While the first gentleman was very accommodating, he had just started and had trouble with some of the more difficult que of the autos we described. While the first gentleman was very accommodating, he had just started and had trouble with some of the more difficult questions not related to Nissan vehicles. He quickly however found the answers and had help from Clarissa Soto who eventually found a better deal than the initial 2010 Jeep Compass, a 2011 Nissan Rogue that had just come in that day. I loved it and Clarissa and her manager listened to my concerns and we worked out a great deal that met my expectations. Everyone from the initial salesman to Johnny in the office upstairs were very friendly and interested in us as people. I would have appreciated a tour of my car as I wasn't sure where everything was and how to access the spare but I did figure it out by myself- very self explanatory when it came right down to it. Thank you so much for the voucher for dinner as well. That was sweet and caring. The financial person also found me a better interest rate!! Thanks!!! Re Price... we just questioned the used vehicle price being only $1000.00 off a new Rogue. I was still really happy about the whole deal though. More
by teachkid
Employees Worked With
Clarissa Soto and ?
July 30, 2011
VERY amazing experience. Through all the bs every.other dealership was giving me about my trade in, i stopped by and met clarissa. She was amazingly awesome. Friendly and showed she truly cared about ME an dealership was giving me about my trade in, i stopped by and met clarissa. She was amazingly awesome. Friendly and showed she truly cared about ME and not like most carsalesman where they want the sell. Felt like i was at a family gathering and that i knew everyone for years. From there i met with angel the manager and he was awesome. Completely honest and helpful. In fact we actually named our 2010 jetta after him. He gave us a great deal and even gave us their motto which is very very true. OWNERS FIRST. We tgan met with rj blevins and he was friendly and awesome too. Was very talkative and funny. We even got to meet the owner and he was a hoot. Was like talking to Al Capone only friendlier and was more like a friend than anything. He was a very awesome guy who honestly cared about the company his employees but most importantly the customers. True little man who turned into a big man and never forgot his roots. By far the best dealership me and my wife have ever been to and the only business were gonna continue going to and nobody will change that. Jim Click and all you so called major dealerships your all gonna have to take lessons from thoroughbred cuz they are by far the best in tucson. Thanks thoroughbred your jersey will be in soon. Yall are the best!!!!! More
by Infantrysoldier32
Employees Worked With
Angel (manager), clarissa (sales), rj (finance)
July 16, 2011
TRUE STORY: I bought a new Nissan Altima in 2006 and TRUE STORY: I bought a new Nissan Altima in 2006 and it made a gurgling sound upon acceleration. I made three inquiries about why a new car would m TRUE STORY: I bought a new Nissan Altima in 2006 and it made a gurgling sound upon acceleration. I made three inquiries about why a new car would make such a noise. I talked to a service manager who said he would take care of my problem. Each time the Service Department said it would be fixed there was that stupid, annoying noise. Then dealership owner OSCAR CAMPOS had the audacity to say No Product Is Perfect and said I was not welcome to his dealership again. This was a brand new $25,000 automobile at the time! Oh, Big Man in vest! So happy when you walk out of the dealership and the bank cuts you a check! Strangely enough a few months later OSCAR CAMPOS left a weird message (unwelcome and downright creepy) mocking me and saying my name. I didn't have time to deal with his LUNACY. The problem ended up being with the fuel system that was ultimately diagnosed by Jim Click Nissan. (Where I continue to get the darn thing serviced at a much farther location, by the way.) There was a known problem with the fuel system that had to be recalled. So I wasn't imagining this noise. MORAL OF THE STORY: Don't buy from THOROUGHBRED NISSAN. Don't accept NO PRODUCT IS PERFECT. Once you hear that you're screwed! NO MORE THOROUGHBRED NISSAN! More
by DanTheMan2011
Employees Worked With
Oscar Campos
June 04, 2011
Have purchased many new and used cars. I am a car junkie.... I just purchased a new Frontier SV from this dealership. EVERYONE who I dealt with was pleasant, professional and great to work with. T junkie.... I just purchased a new Frontier SV from this dealership. EVERYONE who I dealt with was pleasant, professional and great to work with. This has to be one of my best new car purchase experiences. Paulette Gaston was my sales person. She was thorough, followed through to my very high expectations, understood my goal and worked with me to make it happen. Manager John Smith made the deal work to meet my needs. Mikal (sp?), in Finance was effient, comprehensive in his explanations and made this part of the deal painless. I was introduced to all department heads and my first service was scheduled. I expect a lot when buying a vehicle, and I must say, these folks at Thoroughbred Nissan met my every expectation. This is my first Japanese auto/truck, and I must say, the 370Z is starting to look like a very possible addition to my Frontier. Thanks to all at Thoroughbred Nissan! More
by RJYoung
Employees Worked With
Paulette Gaston, John Smith
May 27, 2011
I recengly purchased my second Altima from Thoroughbred. Both experiences were very positive. For the past 3 years they took care of all of my maintenance. Everyone was informative, helpful, the service wa Both experiences were very positive. For the past 3 years they took care of all of my maintenance. Everyone was informative, helpful, the service was done well, and the wait time was limited. They are always friendly, helpful, and professional. I have been very pleased with my car and with the services provided by Thoroughbred. This is a wonderful company!! More
by SweetbriarAZ
Employees Worked With
Tim K., Tony, Steve B., Wes, Fred, John L. and guy in Financing
November 09, 2010
I bought a car from Thoroughbred Nissan in Tucson, AZ. After having bought many cars in my long life, I have never ever had such a positive experience as this one!! Clarissa was my sales agent and Angel i After having bought many cars in my long life, I have never ever had such a positive experience as this one!! Clarissa was my sales agent and Angel is her manager and both are very aware of your personal experiences and willing to cut red tape if you are an experienced buyer. They were super! While waiting for the paperwork from the State to register the car (you will like Rod, the Finance Mgr as well!), the store owner, Oscar, came in to personally thank us for buying a car from his store! Oscar treated my wife and I like we were neighbors, and I am anxious to share this with you if you are thinking of buying a car. I usually HATE buying cars because of the negative experiences I have had, but you will even enjoy having these folks as your vendors!! Thanks, Thoroughbred, for bringing back the fun in car-buying! More
by timecheaters
Employees Worked With
Clarissa, Angel, Rod, and Oscar
September 02, 2010
I have been to this dealership 2 times. You would think I would have learned the first time. Let me clarify that everyone I have dealt with has been friendly. However, the first time we were led to belie I would have learned the first time. Let me clarify that everyone I have dealt with has been friendly. However, the first time we were led to believe that the deal had gone thru and just needed to be finalized. We had explained to our salesman all of our financial challenges up front. I went back by the dealership to show my brother the car and my salesman was not there that day. The salesman that approached us told me that he would not even unlock the car and did not want to get "involved" and literally 'backed' away from us. The next day, my salesman called and said that they could not get us approved becuase of our financial issues and that was it. Period! End of story. 6 months go by, I walk on their lot to only test drive to make sure that is the car I still want. I dealt with a different - great, helpful salesman, and proceeded to tell him what I was doing. I was upfront with him again with our financial issues, and per his finance manager, it was a true possiblity that something would work. We decided that maybe this time it would be different. Once again, I feel that I was led on by their promises. So this time I typed up a letter and sent it in to the management, explaining the whole situation....great salesman the 2nd time -horrible experience both times. And it has been a few days and NO ONE except the salesman has contacted me about the letter. He, of course, thanked me for the great review. I have not recieved any word regarding my unsatisfactory customer service experience. Bottom line is that I was up front and honest with them both times and feel that they were not the same in return. Even after I asked them to be. Our finances are steadily approving and in a year or 2 we will try again. You KNOW I will not be going back there again..... More
by mijensen
Employees Worked With
Many
May 25, 2010
I bought my 05 Maxima at the used lot from Thoroughbred. I had a wonderful experience. They put the car I wanted in my budget range and I was able to have my bank finance it. The down side, right after I bo I had a wonderful experience. They put the car I wanted in my budget range and I was able to have my bank finance it. The down side, right after I bought the car, I needed a new key set. Instead of my salesman helping me out and taking care of me, he didn't return any of my calls. I finally had to contact another salesman, who told me to come down and they would take care of it. Went down there and the salesman who sold me the car, didn't say a word to me. I don't even think he knew who I was. He just looked at me and walked away and talked to his co-workers. Two weeks later, I started to notice my car had a rotten egg smell-almost like sulfer. This would happen every time I stepped on the gas. I took the car the Thoroughbred, because I have a 6 month warranty. Told them about the smell and that I was afraid it was either the converter or the transmission. I was told it was neither and it was just the gas. Premium gas always makes the car smell like rotten egg. Are you kidding me? So I let it go. A month later, the smell continued on and off...then all of a sudden, I was driving down the road and my speedometer and RPM's dropped to 0 and shut down. That not only happened to me once, but twice. Then today, I'm driving down the road and my card wouldn't go out of 1st gear. I take it back to Thoroughbred and they tell me it's the transmission!!! Hello! I told you that the last time I was here. Please, please, please make sure you do all your research before you shop through the used lot. It was a great experience up until I handed them my check from the credit union. The service experience is great at the service department, but when it comes to you knowing what your car is doing wrong vs. them knowing is completely opposite. I don't think half of them know what the heck is going on or don't really want to know what is going to waste Thoroughbreds' money to fix a problem that should have been fixed the first time I brought my vehicle in. My car is getting fixed because I have a warranty on it, but I honestly have a feeling they knew the problem to begin with and didn't want to fix it or they have no clue how to actually look into the motor to realize where the problem was the first time. More
by soccerhamm21
Employees Worked With
Used lot salesman and service department
March 04, 2010
I wouldn't recommend a Nissan vehicle to anyone. I am one of thousands, Im sure, who's vehicle year, make and model is part of the fuel gauge recall but by a miracle produced by Nissan Corp, my VIN# is N one of thousands, Im sure, who's vehicle year, make and model is part of the fuel gauge recall but by a miracle produced by Nissan Corp, my VIN# is NOT part of the recall. How convenient since I have already had to PAY to have the fuel gauge fixed in July 2009 to the tune of $490.81. This is the 2nd vehicle I purchased from Thoroughbred Nissan and the last. You would think that for $500 they would have wanted to keep me as a customer, but we all know the song and dance about how its a corporate decision not a local one as to who gets a refund. Well then you lose me as a customer for my next new car purchase and all the oil changes and service work left on this vehicle. You want my money? Now I take yours. More
by laurieram
Employees Worked With
Wes
