Thoroughbred Nissan

This was the best new car buying experience ever. The sales staff, General Manager, Finance Manager, and Owner were extremely personable, polite and professional. I would recommend this to anyone intere sales staff, General Manager, Finance Manager, and Owner were extremely personable, polite and professional. I would recommend this to anyone interested in buying a new Nissan. More

I would stay away from this business. My experience was with the used car side. Went there to trade in a 2000 Nissan pickup for a 1999 Dodge Ram pickup. At first they were great until it came time to fin with the used car side. Went there to trade in a 2000 Nissan pickup for a 1999 Dodge Ram pickup. At first they were great until it came time to finance the vehicle. They said no problem and kept me waiting for 4 hours on a Saturday only with the salesman telling me the deal is almost done. They could never close the deal to finance the vehicle and said they would keep working on it and let me know Monday. I tried multiple times to contact them about the deal Monday but could not get a return call. I talked to Michelle who told me that I am not their only customer and that the person handling my financing was busy. Never did get a call back from him. I think they called him Diego. I remember him leaving around 6:00 pm the Saturday I was there saying he has another committment but somebody else was working on it. Right. Michelle is listed as business development manager. Not sure how treating a customer like she did is developing business but I will let someone else make that call. Maybe the deal was creditworthy and maybe it was not but my problem with them is their lack of concern for their customer. My salesman was off Monday and nobody else there seemed to care. Not sure if it is just their finance department or the whole dealership but I did not have a good experience. They seem to need some training in customer service at the very least. More

Went in to test drive, and as mike said, The perfect storm came together and we found a great car and a great price, with zero pressure. from start to finish, less than 2 hours. YAY! storm came together and we found a great car and a great price, with zero pressure. from start to finish, less than 2 hours. YAY! More

From the moment we stepped on the lot, we were treated with respect and kindness. Kimson was attentive, kind and sincere. He listened to our needs and found the right solution in an expedient manner. Kims with respect and kindness. Kimson was attentive, kind and sincere. He listened to our needs and found the right solution in an expedient manner. Kimson is an asset to the dealership and he deserves to be commended for his professionalism and courtesy. The manager, Rick, handled getting us approved for financing through Nissan, which got us an amazing rate and a great term! R.J. Blevins handled our financing in a professional, patient, and effective manner, as well. Oscar, the owner of the dealership, greeted us after we completed our financing, inviting us to their monthly BBQ when we get our vehicle serviced...another added touch that just shows their dedication to their customers. Overall, this was probably the best buying experience we have ever encountered and we are eager to point anyone looking to purchase a vehicle in the direction of Thoroughbred Nissan in Tucson!!! THANK YOU, EVERYONE!!! More

Tony has always been able to do a great job for me. He is always willing RO help. Above and beyond his duties. Great Job guys thanks always willing RO help. Above and beyond his duties. Great Job guys thanks More

Purchased a used VW Jetta 3 months ago. It ended up having transmissions issues. They took the car back and put me in another car for the same payment. Absorbed the diffenence between what was owed and having transmissions issues. They took the car back and put me in another car for the same payment. Absorbed the diffenence between what was owed and the value of that car. I drove out in a newer vehicle, lower mileage and a very happy customer. In customer service they would get an A +++. I was expecting to have a major fight on my hands but I ended up with a new set of car keys instead. Frank Valdez understood immediately the issue and did not hesitate in resolving it. He simply stated "how can we resolve this for you?" He was an excellent salesman. He main goal was to make the customer happy. And I was. I would highly recommend Thoroughbred Nissan for the next time you need a vehicle. The fact that the owner, Oscar, came out to see that everything was going well was a huge plus. A big dealership, keeping it like small town, USA. More

Excellent service! Great staff- responsible and responsive. They are always ready to help and offer terrific customer service and satisfaction. I have purchased all of my vehicles from Thoroughbred responsive. They are always ready to help and offer terrific customer service and satisfaction. I have purchased all of my vehicles from Thoroughbred Nissan since returning to Tucson in 1997 and one the main reasons I keep returning is the quality of their service department. They know me, they know my cars and they know how to take care of both!! And I know Oscar wouldn't have it any other way!! More

I have been been purchasing vehicles and having them serviced at Nissan Thoroughbred since the 1990's. I have alway found their employees to be helpful, friendily, and knowledgeable. They are paitent serviced at Nissan Thoroughbred since the 1990's. I have alway found their employees to be helpful, friendily, and knowledgeable. They are paitent and explain things when I don't understand the why's and wherefore's. I would not go anywhere else. More

My husband and I had a great experience with this Dealer. So did my sister. When I went looking for my 2012 Nissan Juke SV AWD I checked surrounding states for the car and model I wanted with the option So did my sister. When I went looking for my 2012 Nissan Juke SV AWD I checked surrounding states for the car and model I wanted with the options I wanted. Thoroughbred met my price with no problem - well under everyone else's price. When I wanted to sign papers later at night, on my way out of town for a business trip, someone stayed late to conclude the paperwork. They kept the car for me while I went on my trip and it was all detailed and ready to go when I picked it up 5 days later. It was a fast, easy and great deal. More

I went in to buy a Nissan Titan and was told it was out of my price range but they could put me into a new Altima, he talked a great game but when I got upstairs the Altima ended up being more then the Tit of my price range but they could put me into a new Altima, he talked a great game but when I got upstairs the Altima ended up being more then the Titan I was looking at, I didn't realize it til I got home since I was happy about getting a new car, then I got a call a week later saying my payment were 75 dollars more then what I was told and I denied and aid I wanted my trade in back, when I got there they magically got my payment dropped only to find out he was taking off the gap and warranty ..I requested my trade in back numerous time but they kept talking me in to staying in the new car, at the end I had to come out of pocket 500 more dollars..the car makes noises in the front end but they tell me nothing is wrong and I only got one key, they say they will order me a new one but it has Ben a month and no key...stay away from these guys, if u want a new car go to Jim click they are nicer and price are a lot better thorobred are crooks ...and all they keep telling you through the process is that when u received something in a email about your experience to make sure u give them 5 stars ...they shouldn't have to tell u that to get 5 stars More