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The Frederick Motor Company

Frederick, MD

4.9
639 Reviews

One Waverley Dr

Frederick, MD

21702

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639 Reviews of The Frederick Motor Company

March 04, 2015

Signed, Sealed, and Delivered!!! Every salesperson should take some lessons from Walter Smith!!! His no presssure sales approach was so pleasant and nice to work with!!! And to top More

by Alana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Smith
Mar 17, 2015 -

The Frederick Motor Company responded

Thanks Alana for the great review! And another happy customer thanks to Walter.

March 01, 2015

Awesome car buying experience!!!! I want to thank Jim Van Keuren for a great car buying experience what a great Dealer to purchase a vehicle highly recommended also I want to thank the More

by david21222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Van Keuren
Mar 17, 2015 -

The Frederick Motor Company responded

Thanks David! Glad you had a great experience.

February 28, 2015

Enjoyable experience Everyone I met there was friendly and helpful. I usually dread the car buying experience, but they made it enjoyable and fun. Thank you so much! More

by angied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 27, 2015

Very Disappointed Miserable Experience Overall concerns: 1st customer through the door with a 9am appointment and it took 3 hours to take delivery of a vehicle that had pre-negotiated pric More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Managers - Both named Kevin
Mar 17, 2015 -

The Frederick Motor Company responded

I am very sorry we did not meet your expectations. Our goal at The Frederick Motor Company is to exceed our customers expectations and achieve 100% completely satisfied customers. As I promised you, we have learned from your experience and we will train to prevent the same poor communication that caused your situation. The Frederick Motor Company will give you a much better purchase experience with your next vehicle purchase if you allow us to help you again. Now we are committed to making sure you have a great ownership experience by showing you how much we appreciate your patronage. Please feel free to contact me if I may assist with any servicing needs you may have now or in the future. Rob Skora, General Sales Manager

February 26, 2015

First Car Buying Experience that was Actually Enjoyable From the first time we met Chris Curry to the actual purchase of our 2015 Subaru Outback, the experience at Frederick Motors has been top notch. We vi More

by Meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley King
February 24, 2015

So excited to own my first Subaru Crosstrek! Walter was extremely helpful, easygoing and friendly to me. He took the time to sit, listen to all my requests, help me figure out financing plans and More

by Olivier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Smith
February 14, 2015

Great place to buy a car! I have bought three cars from this dealership and would highly recommend them. They work very hard to get the deal you want. Rick in sales was very More

by mine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Reed
Mar 17, 2015 -

The Frederick Motor Company responded

Another thrilled customer thanks to Rick and Ken. Thanks for taking the time to write the wonderful review. Hope to see you back soon!

February 07, 2015

Love Forester and Dealership! I just bought my 2015 Forester and had another great experience! I bought my first Subaru Forester in 2010 at Frederick Motor Company. Very Happy! More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley King
February 03, 2015

Great auto company because of the people! I knew I wanted a Subaru but Walter and the Frederick Motor Company made it a wonderful experience. Kind, knowledgeable, and fair. They didn’t waste More

by NeoTrinity13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith, Ashley King
January 30, 2015

Bought New Outback Walter is the best. Took time to go over my new Outback and answered any questions I had. I great part is that the customer service did not end afte More

by koochf15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Smith
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