The Frederick Motor Company

Upon my arrival one week ago at the Frederick Ford Motor Company I was ready to buy a new Ford. After entering the showroom I was never greeted or even acknowledged. I pretty much had to beg to get some hel Company I was ready to buy a new Ford. After entering the showroom I was never greeted or even acknowledged. I pretty much had to beg to get some help. Eventually a semi quasi so called salesman who was not polite or helpful made a pathetic attempt at offering assistance. When I told him that I was interested in a Ford Focus wagon he said this... "Ford has never made a Focus Wagon, there is not a single Focus wagon in existence on the planet earth. Of course this is a false statement they did make Focus wagons from 2002-2007. I then told the salesman that I did not specifically need a wagon and that a hatchback might suffice. But instead of showing me a hatchback or any car for that matter he just wanted to argue with me further about the fact that Ford never made a Focus wagon. I became frustrated after this because no progress was being made and his attitude was disregarding and arrogant. As I made my way to the exit door I mentioned to another salesman that I was interested in buying a new car but that I could not seem to get any help. He ignored me completely after throwing me an evil dirty look. Then I said to him "I came to buy a car and I guess that is not going to happen so...Good Bye!" He then turned to me and said: "Bye Bye Now" in a very sarcastic antagonizing manner and he was laughing at me right in my face. Finally I left the dealership completely humiliated vowing to never return, and as I made my way to the parking lot this salesman continued to laugh at me from the showroom window and heckle me with no mercy until I was in my car and pulling out of the parking lot. These people embarrassed me in public and humiliated me beyond belief and they seemed to get a big kick out of this at my expense. After I departed I called the dealership to express my dissatisfaction to J Skora the sales manager on duty. My complaint fell upon deaf ears and there was no apology, no resolve, and no invitation to come back and try again. Nothing was offered other than another stiff dose of arrogance and a total and complete disregard for the customer. I was still not happy and very hurt by the way they treated me so I sent an email to the Owner and every manager in the store once again expressing my outrage over the barbaric unprofessional service that I received. This was a week ago and I have not received a single email back out of the 12 emails I sent, and certainly not the apology that I deserve. I would like to warn others about this horrible disgusting dealership that is infested with toxic employees who are arrogant, disregarding, and downright abusive towards well meaning customers. I have never been so humiliated in my entire life nor have I ever been treated in such an evil and disrespectful manner. Warning! Stay away from this place unless you wish to be abused these are horrible nasty people with a long running legacy of treating their customers in a sick and savage manner. More

I bought my car from this dealership, and my salesman, Rick Kleinota, could not have been more helpful. However, I have had absolutely horrible experiences dealing with the service department, and I will Rick Kleinota, could not have been more helpful. However, I have had absolutely horrible experiences dealing with the service department, and I will not be returning for any more service work. The service department is the absolute WORST with keeping records of their customers' issues and helping them work through problems. I had a simple problem (loose weatherproofing strip on one of my doors) that they failed to fix on my first trip in to deal with it, and when I called to tell them that their quick fix of double-sided tape (seriously!) didn't work, they didn't even have the part ready for my appointment, which I made far in advance AND made a point to explain to the service advisor who handled scheduling my appointment that I was coming back in to have fixed once and for all. I was told after waiting over an hour for my oil change and what I thought would be my weatherproofing strip replacement that the strip would have to be special ordered, EVEN THOUGH I traveled an hour and a half AFTER scheduling the special appointment to get it fixed. It's also worth noting that on the various occasions when I have taken my car in for routine maintenance and oil changes, I've heard service advisors on the phone apologizing countless times for "dropping the ball". It appears this is the norm for The Frederick Motor Company. And, fair warning, their service advisors are NOT in any way, shape or form prepared to deal with frustrated customers. The service advisor in question the day I thought I was getting my repair done, was nothing less than condescending and belittling to me the entire time, which did absolutely nothing but fuel my frustration at the entire situation. I was so rattled by the experience that I emailed the service manager when I got home, but I never received a response. Apparently, quality customer service is a non-factor at this organization. I guess they figure once they have your money, they don't have to work for your business. In any event, I have decided to take my business elsewhere. This company will never get another dime from me. I recommend this place only for people who are prepared to have their problems not addressed properly and who enjoy being disparaged by their car dealerships. More

Rick worked very hard to find the right car for me and my family. At the time we were shopping, the 2012 Outbacks were available, but the 2012 Foresters were not. When we began, we were unsure as to whethe family. At the time we were shopping, the 2012 Outbacks were available, but the 2012 Foresters were not. When we began, we were unsure as to whether to purchase an Outback or a Forester. Rick was tenacious in his efforts to find the right car for us (even coming in on his day off). He had many obstacles through this process, including... the unavailability of 2012 Foresters and the reluctance of other dealerships to exchange their remaining 2011 Foresters; another dealership selling a 2012 Outback that they had promised to exchange before the exchange could take place, and the unavailability of any other 2012 Outbacks in our first color choice and trim level in the area. Through all the difficulties, we wanted to continue working with Rick because we knew that he honestly wanted to find the right car for us at a fair price. We ended up buying a car from Rick that was recently delivered to his dealership. Picking up our new car at Frederick Motor Company was a very pleasant experience. We were especially appreciative of the time that Rick took showing us all the functions of our new car. We are very happy with our new Subaru and will be recommending Rick and Frederick Motor Company to our friends and family! More

I am a returning lease client of Frederick Motors and could not be happier with my new vehicle a 2011 Subaru Outback, which I purchased 9/3/11 . The service I receive when I walk into the dealership is a could not be happier with my new vehicle a 2011 Subaru Outback, which I purchased 9/3/11 . The service I receive when I walk into the dealership is always exceptional. I can’t say enough positive things regarding my salesman Rick Kleinota. He always helps me figure out exactly what vehicle will be best suited for me. He is very well educated in all areas of this dealer ship. I would most definitely return to lease or buy another vehicle in 3 years, especially if I was working with Rick. I have and will continue to recommend my family and friends to him. Rick makes a very stressful event leasing a vehicle, pleasant. Thanks Rick! Donna Ballenger Creek, MD More

I went to the Frederick Motor Company first in my car search because my girlfriend had a great experience there, and because we really liked the salesman, Rick, that we'd worked with. Rick spent time wit search because my girlfriend had a great experience there, and because we really liked the salesman, Rick, that we'd worked with. Rick spent time with me the first day, test drove a few cars. He was great. I decided not to go with any of the cars he'd talked to me about, but I did, after some time, see a car on the lot I wanted - a 2012 slightly used Focus. Rick worked a great deal for me (I really couldn't recommend him highly enough, if he worked for a different dealership). He got me the exact deal I wanted, until it came to the financing. Their finance guy, Ron Musgrove, is the worst. We'd worked with him previously as well, and he'd tried to talk a bunch of nonsense to my girlfriend when she bought her car. Well, he takes my credit app (I have so-so credit, but I had a co-signer), runs to the back and leaves me sitting for 40-45 minutes. Eventually, he comes back and tells me he submitted my app to Capital One and cant use my co-signer (as he alread co-signed a loan with them, though its literally the only item on his credit). He got me approved, however, at 19% with an over $400 a month payment. I tell him I absolutely can't do that, and he should maybe shop it around. He opens my file and tells me the milage of my current car i'm trying to trade (214,000 miles) and with the distance I drive to work, I should probably jump at their offer so i'm not stranded along side the road...I got up and immediately left. Its a classic example of a dealership working for themselves and the kickback from the financier as opposed to working for me. My girlfriend and I could've easily been LIFELONG customers of this dealership if they'd taken care of me. Now, however, i'll never set foot inside the dealership again for sales or service (and i'll be byuing a Ford AND working in Frederick soon), and she will also now never buy from them or service her car there. Just an absolutely terrible experience, and I'd go out of my way to recommend no one ever shop there. They do not value relationships, and do not value their customers in the slightest. More

This dealer is located very close by to me, so I was hoping to do business with them on a new Mustang, but for the second time no dice. I went into the dealer and told them what I was looking for. hoping to do business with them on a new Mustang, but for the second time no dice. I went into the dealer and told them what I was looking for. Told them that I had been there before but they were substantially beaten on price by their competition last time but that I'd give them a shot. Salesperson assured me she would make me the best deal when I decided on the actual car I wanted. I went home and did some research, and got offers from 3 competing dealers. I went back to FMC and told them who I had offers from, but not what the dollar amounts were. The salesperson assured me that they would be competitive. The next morning she faxes me over an offer that was $2,000 over the best offer I had. Folks, remember one thing. Car dealers are lots of things but they aren't dumb. They know where their competitors pricing is, especially since it's available publicly over the internet. FMC knew probably to the dollar the offers their competitors would make to me, but still made me an insulting first offer. I faxed over to her the actual offers I had, asking her what she would do with the offers I had were our roles reversed. They came down a grand, said it was their best offer, and tried to convince me that the other deals I had in writing were not inclusive of freight, when they clearly were. When I told her that the offers indeed included freight and pointed out where it was added in, SHE HUNG UP ON ME!!!!!!!!!!!!!!!!!!!!!! How do you people in sales think that went over in my mind? A sales manager called me back a little later with some sob story that they had put work into this deal and they had found me an extra $750 in private cash (that I already knew about from minute one so I'm sure they did), and for that simple reason I should go with them. LIKE SOMEONE CAN'T FIGURE OUT THAT THEY WERE GIVING ME THE EXACT SAME REBATES I WOULD HAVE GOTTEN ELSEWHERE, AND OTHER DEALERS WEREN'T GOING TO DO THE EXACT SAME AMOUNT OF WORK! FMC if you read this, the general public is not dumb about buying cars like they were 20 or 30 years ago. You can't pull those old time shenanigans and expect people not to know about them. BTW, since no one had the exact model I was looking for I expanded my search to used models and ended up with a drop dead gorgeous red 2008 Mustang convertible at another dealer 50 miles from home that I couldn't be happier with. If FMC had treated me like a knowledgeable shopper instead of a possible shill I wouldn't have it and I'd be 10 grand further in debt, so some might suggest I should thank them, but I won't. Last time there for me so no skin off my nose, but if I were anyone else I wouldn't even bother driving onto the lot unless you feel like paying premium prices because they "work hard for you!" at FMC. Jeff More

If you are just looking to price things out, and ask them for their best price, be prepared to be abused. My husband and I just started looking at Legacy's today, and we are going to compare best prices aro for their best price, be prepared to be abused. My husband and I just started looking at Legacy's today, and we are going to compare best prices around the area, but they only offered us 600 dollars off at first and when we asked if they could possibly go lower, the salesman apparently didn't feel the need to continue with us, so he went to get his sales manager that was there at the time. The "manager" came up to us shook our hands (not making eye contact whatsoever) and sat down and only offered us another 200 dollars off. We told him we were truly interested in purchasing the car and that we were going to go elsewhere and price it out. He instantly got defensive and clearly irritated and asked us "are you using us?" We were shocked! We weren't asking for anything in writing, just a price to go by! We got up to leave and he said "just go to another place! get out!" yelling at us the whole way out the door! If you go here, don't expect them to work with you on the price, but do expect to get mistreated and yelled at! I have NEVER EVER been treated so badly by anyone especially when it comes to a 25,000 + purchase! More

Called a week ahead of time to schedule an oil change and tire rotation. Was quoted a total time one hour. Showed up at 10am for my scheduled service, and got my car out at 12:30pm. 2.5 hours for an oil tire rotation. Was quoted a total time one hour. Showed up at 10am for my scheduled service, and got my car out at 12:30pm. 2.5 hours for an oil change and tire rotation. On top of that, service department had the nerve to charge me the FULL amount for the service. Beware of servicing your vehicle here. You may be in for a long wait. More

This dealership promised an afer market item to be installed and never completed this services for the proper price. I also contacted the owner of the dealership and multiple perople at the dealership installed and never completed this services for the proper price. I also contacted the owner of the dealership and multiple perople at the dealership. I beleieve this dealership is not to be used for a car purchase. More