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The Frederick Motor Company
Frederick, MD
639 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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639 Reviews of The Frederick Motor Company
August 21, 2012
This purchase is the best experience I have had in a very long time. Absolutely, no pressure at any point. Consistent and regular communication that allowed us the opportunity to explore all our options. long time. Absolutely, no pressure at any point. Consistent and regular communication that allowed us the opportunity to explore all our options. From making our appointment to test drive to signing the paperwork, nothing could have been easier. More
by stelyn
Employees Worked With
Thano Genos
August 18, 2012
I could not be any happier with the Taurus I recently purchased from Frederick Motors. The customer service was excellent from the time I stepped on the lot. Andy Messer was great to work with and he got purchased from Frederick Motors. The customer service was excellent from the time I stepped on the lot. Andy Messer was great to work with and he got me a great deal. He put me in the car I wanted at the right price. I look forward to buying my next car from Frederick Motors. More
by adrllc01
Employees Worked With
Andy Messer, Andy Messer
August 13, 2012
My experience at The Frederick Motor Company in Frederick, MD was a very satisfying one. Lauren McMillion, Sales and Leasing Consultant was very thorough, did not pressure, was focused and personab Frederick, MD was a very satisfying one. Lauren McMillion, Sales and Leasing Consultant was very thorough, did not pressure, was focused and personable on ‘where I was coming from’ in my needs and future expectations. Traded in my fun roadster for a Ford Focus. Got the sports package model and took right from show room! Love the sparkly red paint, sporty interior, spoiler and black rims! Have had it four days; and pleasantly surprised by its acceleration and spunk! Love it! Trade was average…one always wishes for more…but…I’m happy. Everyone at this dealer would greet at the door if not with customer; and throughout the process from Lauren to warranties, financing, meeting service Advisor – all were professional and informative. Was there many hours; and actually started to feel like they will be my ‘little family’. LOL That is hard to find these days in a world of Tech and hurriedness. I cannot praise Lauren enough – she sat in car showing how all the buttons worked, went with me on test drive, and now, even after the sale, sincerity abounds in continuing to assist if I do not understand something in the manual. I’m glad I did what I did in getting this new car and thankful for nice people taking care of me and my car at Frederick Motor Co. Thank you Lauren for making it all happen! More
by maddie010
Employees Worked With
Lauren McMillion
August 10, 2012
Friendly, no pressure atmosphere. Lauren was terrific throughout the entire process, including being thoroughly engaging when I showed up with my family of 5 to test drive the Explorer. Lauren and the s throughout the entire process, including being thoroughly engaging when I showed up with my family of 5 to test drive the Explorer. Lauren and the sales manager took me through step by step to "build" the car I wanted rather than pressuring me to buy an existing car on the lot that contained a lot of options I wasn't particularly interested in. I was also very pleased with the trade in value they assigned my existing car. They were much more aggressive than some other dealerships, and my final "all in" price resulting from the trade in of old and purchase of a new car was very fair. I also dealt with the sales manager and the finance manager (Keith)and was very happy with those interactions as well. I didn't plan on financing through the dealership but the the loan rate was the most competitive I had seen, so I went with it. On delivery day, I was in and out of the dealership in 2 hours, and that included a test drive to ensure the vehicle was working properly, and an informative tutorial from Lauren on the usage of the Explorer's Sync and other technology. Lauren has also called a couple of times since to make sure I am happy with the vehicle and to answer any questions that may have arisen. In the end, I feel I got a fair deal, and the experience was actually pretty terrific. I was happy to support a local dealership and am hopeful the service department will provide for as pleasurable experience as the sales department. I would recommend this dealership, and I'd recommend asking for Lauren. More
by biggerthanb
Employees Worked With
Lauren (sales)
August 06, 2012
There was no pressure to purchase anything other than what I was interested in. I wish the price was lower - I had been tracking this model since early in the year, but that I think I got a fair price f what I was interested in. I wish the price was lower - I had been tracking this model since early in the year, but that I think I got a fair price from this dealer for the model. More
by AjmMD
Employees Worked With
Thano Genos
August 06, 2012
No pressure to buy and Lauren found the exact vehicle I was looking for. She's the first salesperson I've ever had that actually sat in the car for an hour +/- and explained everything. I read that "My F was looking for. She's the first salesperson I've ever had that actually sat in the car for an hour +/- and explained everything. I read that "My Ford Sync" was very confusing ~~~ not after Lauren explained it, she did a great job! It would be nice if the dealer gave a monthly free car wash to owners. More
by G-Ma
Employees Worked With
Lauren
July 21, 2012
Top-of-the-line customer service and great overall experience. I would like to thank Thano Genos for arranging the entire sale/purchase, and Keith and Ron for doing a great job with the finance. Highl experience. I would like to thank Thano Genos for arranging the entire sale/purchase, and Keith and Ron for doing a great job with the finance. Highly recommend Frederick Motors and these guys. I would easily go back again. Thank you. More
by jojer1
Employees Worked With
Thano Genos, Keith, Ron
June 29, 2012
I saw this Subaru Forester on Frederick Motor Co. website in their inventory. I asked Sherry Ryan if I could look at it. I could not go in until the next day and when I got there she had the car ready and cl in their inventory. I asked Sherry Ryan if I could look at it. I could not go in until the next day and when I got there she had the car ready and clean to take for a drive. I told her to keep the price below a certain figure and not only did she do that but she went $1200 below the figure I gave her. I would recommend Sherry Ryan as a sales person to anyone wanting a vehicle. More
by joblo401
Employees Worked With
Sherry Ryan, Sherry Ryan
June 20, 2012
From the moment I entered, Andy greeted me and went over all the necessary details. I made my decision on a Thursday and took delivery of my 2012 Legecy on Saturday. all the necessary details. I made my decision on a Thursday and took delivery of my 2012 Legecy on Saturday. More
by joepsioda
Employees Worked With
Andy Messer and Ron Musgrove, Andy Messer
June 19, 2012
great experience- tremendous help, including no pressure sales, flexibility with purchase of cars on lot or bringing cars in from another dealership if i couldn't find what i wanted on the lot in frederick. sales, flexibility with purchase of cars on lot or bringing cars in from another dealership if i couldn't find what i wanted on the lot in frederick... roberto and lauren were super helpful during and after sales, demonstrating options.... the sales manager was flexible and helpful, as was the finance manager.. terrific job... i will go back! More
by terry hershey
Employees Worked With
new car sales -Roberto and Lauren, also sales manager and finance manager, Roberto Lopez
