The Frederick Motor Company

Quick, Easy Experience! I had an excellent experience with Frederick Motor Company. Dave Burda, my sales consultant, was great to work with. He made us a great deal and mad I had an excellent experience with Frederick Motor Company. Dave Burda, my sales consultant, was great to work with. He made us a great deal and made the process easy and painless. Juan Echeandia our finance guy was also a pleasure to work with. I will recommend this dealership and plan to return in the future! More

Great Dealership We have bought a new Subaru and two used Ford F-150 in the last 4 years at The Frederick Motor Company. The sales team is great to deal with. The serv We have bought a new Subaru and two used Ford F-150 in the last 4 years at The Frederick Motor Company. The sales team is great to deal with. The service team is top notch also More

Non-Exsistent Customer Service I bought a Super Duty, needed to purchase an additional key (with remote start). I called the dealership and verified price of the key, price to cut, I bought a Super Duty, needed to purchase an additional key (with remote start). I called the dealership and verified price of the key, price to cut, and that they had them in stock. Got all the information, asked what to bring, everything to make sure it was smooth. Awesome, I will be there today. Called before driving 2 hours to get to the dealership. Was advised by two different people, parts was open until 7pm. Called at 6:50pm to advise I was close but traffic put me behind schedule, I would be there 5 after. No answer in parts, closed when I arrived. Called the next day to verify the time parts and service would be open, 7pm again. This time I left work earlier than normal to give an hour lead time. Get there and they didn't have the keys in stock (never do according to the parts person, after being advised they keep the specific key I need in stock). I bought a standard key and take it to Service to have it coded - after waiting for 5 minutes while the service person was shuffling papers - I was advised service techs leave at 6pm (it's now 6:30). I asked how much coding the key is - price quoted over the phone was $65, price quoted in person was $115. Quite a jump. I wouldn't have driven the two hours, as it wasn't worth the trip. Instead of trying to fix the issue at hand, the service person was more interested in who told me it would be $65. I should also add, FMC wouldn't sell me the key without coding "because it's required and you can't do it yourself" eventhough Ford has directions for coding online, on their website for owners. Sadly, this was not my first encounter with Frederick Motor Company, but thankfully it will be my last. Our business stopped buying parts from them for these same reasons and we went to Hagerstown Ford instead. Customer service is top notch there, and service is excellent. All around horrible experience at Frederick Motor Company. More

Just great Just a great experience all around. David was helpful, friendly, no pressure and went above and beyond to help us out during and after the car buying Just a great experience all around. David was helpful, friendly, no pressure and went above and beyond to help us out during and after the car buying process. Would definitely come back to see David and team again. More

Great experience. Grant was great to work with and so was the Subaru Frederick team. This is the second Subaru I bought from this dealer and would happily do so again. Grant was great to work with and so was the Subaru Frederick team. This is the second Subaru I bought from this dealer and would happily do so again. Everyone we came in contact with were top notch! Highly recommend. More

no pressure buying experience courteous, friendly, open to negotiating, worked diligently to meeting terms within our personal budget. Our sales person David Burda was good courteous, friendly, open to negotiating, worked diligently to meeting terms within our personal budget. Our sales person David Burda was good listener to meet our needs. More

"A Class Act" David Burda & Keith Varrow Too often car salesmen have the reputation of being only "out to make the almighty buck" and nothing else matters! NOT SO at The Frederick Motor Co Too often car salesmen have the reputation of being only "out to make the almighty buck" and nothing else matters! NOT SO at The Frederick Motor Company! Not once was there remotely any pressure with the banter: "What will it take for you buy this car today?" It actually took 3 days of test driving the car and the team of David Burda and Keith Varrow to offer the car at a fair price that closed the deal for my wife and me. David, who had the lead in this sale was by far the most affable, attentive, knowledgeable, considerate and conscientious sales person I have ever dealt with. I believe at the age of almost 70 and having purchased some 30 cars over the last 50 years, that statement alone speaks "volumes." I would be remiss if I did not state that Keith as the "leader" of the used car division was most professional, extraordinarily helpful and extremely fair in our purchase. He "runs" a quality organization by example and by action. The experience of buying a car can be a difficult and stressful. NOT SO at the Frederick Motor Company with David and Keith managing the sale! More

Our Toyota Venza We love our new (used) car (2010 Toyota Venza). Everyone was so friendly and no pressure sales (ask for Dave Burda). Great price and experience. We love our new (used) car (2010 Toyota Venza). Everyone was so friendly and no pressure sales (ask for Dave Burda). Great price and experience. More

let down sang a big song about getting me out of my focus but they ducked around with my credit then told me I need more down and my wife to co sign . I told h sang a big song about getting me out of my focus but they ducked around with my credit then told me I need more down and my wife to co sign . I told him that will never happen and they kept pushing so I left More

We had a great experience purchasing our car My wife and I scheduled a test drive online and the car was ready when we arrived. David Burda is very personable and answered all our questions. On My wife and I scheduled a test drive online and the car was ready when we arrived. David Burda is very personable and answered all our questions. On-site financing and the dealership has the permanent tags...no temp tags. On a busy Friday evening with lots of customers, David was able to complete the process in 2 hours. This is the second used car I purchased from the Frederick Motor Company. More