The BMW Store

TERRIBLE DEALER!! I recently purchased a vehicle through their eBay store. Their “Terms and Conditions” specifically state to contact them within 24 hours to pay deposit and arrange payment. I did exactly t their eBay store. Their “Terms and Conditions” specifically state to contact them within 24 hours to pay deposit and arrange payment. I did exactly that and when I called them they informed me that they made a decision to sell the vehicle to another customer. Their internet sales manager, Jeff Rose, and General Manager, Rich Winterman, both had nothing to say other than “there is nothing we can do about it”. Absolutely poor business practice and I would highly discourage anyone from doing business with them! More

I worked with John Beam to purchase a used BMW X5 in June, 2011. Finding a low mile BMW X5 was difficult and John was so helpful. He is honest too, we found a BMW he could have easily sold to me but r June, 2011. Finding a low mile BMW X5 was difficult and John was so helpful. He is honest too, we found a BMW he could have easily sold to me but reviewed the carfax with me and advised me against the purchase due to the number of previous owners. In the end, I found a 2008 X5 with only 32K miles, one owner who purchased from the BMW Store -- it was absolutely perfect. Thanks to John, I have the car of my dreams. Also, when you buy from the BMW store, you get free carwashes -- not just the outside, inside as well. Free of charge each Wednesday and Saturday (just tip) -- I've been in there and have seen folks not tip (I think that is tacky). I used their Service department one time as well (item under warranty), free rental cars (a brand new 5 series) and impeccable service. I highly recommend. More

I was looking to purchase a 535i X-drive GT and my husband had dealt with them before, so we went there to see if we couldn't make a deal. He wouldn't come down much on a Demo GT that had 7,000 miles husband had dealt with them before, so we went there to see if we couldn't make a deal. He wouldn't come down much on a Demo GT that had 7,000 miles on it (how can a 2011 demo get that many miles?) It was clearly a used car. If it was an employee using it, the owner, or whomever, it had too many miles not to be used. So I looked into pricing a new car to be ordered. They wouldn't lower the price but $500. I asked if there was any incentives, he said no (there is a $1,700 if you order Navigation and I was). Then I told him I was getting 2.5% off if I ordered a car from Jake Sweeney; so they said they would give me 3%-but still no incentive. I contacted another dealership in Kentucky and they were willing to deal $800 over dealer invoice plus incentive. My husband still wanted to give them a chance and emailed someone else to tell them about our deal. Paul came back with a smart remark if we give you $800 over invoice can we keep the incentive? If don't want to deal and you have plenty of money to spend, then go there. More

Great experience. We have never owned a BMW and really appreciated the time he spent with us and the level detail he gave regarding the car and its features. Everyone was very friendly and courteous. Th appreciated the time he spent with us and the level detail he gave regarding the car and its features. Everyone was very friendly and courteous. Thank you! It is an amazing car! More

This is my third BMW purchase from this dealership. Tim from the service dept., was most helpfull and when it became apparent I needed a replacement car Tim introduced me to Ed. Ed was friendly, courteous, from the service dept., was most helpfull and when it became apparent I needed a replacement car Tim introduced me to Ed. Ed was friendly, courteous, and very professional. I was very pleased that he offered me his loaner vehicle while my 328 was being manufactured. When it was time to take ownership Ed was very patient in explainging all the components of the vehicle. He helped me set up my blue tooth and make all the selections for the satellite radio. In the past purchasing a vehicle was not a pleasant event, but in this case it was exciting. I am very happy with the cars performance and I know either Ed or Tim will be there to answer questions going forward. More

Just when you think customer service is a thing of the past, you meet Scott Koronich (Pre-Owned Sales Manager) at the BMW Store. Truly a man of integrity! I'm on my second, pre-owned, certified X3. While past, you meet Scott Koronich (Pre-Owned Sales Manager) at the BMW Store. Truly a man of integrity! I'm on my second, pre-owned, certified X3. While nothing is perfect, Scott works hard to get as close to perfection as possible. He doesn't dodge responsibility but instead embraces "true" customer satisfaction. Additionally, Dean Stathes was my sales rep. Dean's follow up is spectacular too. I hope the BMW Store recognizes the value in these two men as if it wasn't for them, BMW's would not be in my future! Thanks Scott and Dean! Liked: More

I purchased a new BMW 135i from The BMW Store. This is my first BMW, and purchasing it from The BMW Store was a terrific experience. I found The BMW Store to be professional, friendly, courteous, and ver my first BMW, and purchasing it from The BMW Store was a terrific experience. I found The BMW Store to be professional, friendly, courteous, and very responsive to my requests. An overall great experience. My salesperson (Jack Benedett) and the entire sales staff provided outstanding customer service, and they also provided me with an excellent price and a great deal on a brand new 2011 BMW 135i. They did not use some of the typical slimy car dealership sales tactics that you might find at other dealerships. Jack Benedett and Ric Koresky were professional and easy to work with. They didn't play games with me, they told me the truth, and they worked with me very easily and very quickly to find the best price they could for me. They were very professional and courteous, and did not pressure me into trying to purchase something I didn't want. I also had to trade-in my leased Toyota that I was still locked into a lease, and they provided a great, fair deal in helping me get out of my lease. My BMW had to built and delivered from Germany, and Jack provided me with responsive updates and answers to my questions as I waited for the car to be delivered. The car was delivered ahead of schedule and was in fantastic condition when I picked it up. They took their time in taking me through an orientation of the vehicle and the features and controls. Overall, it was the best car buying experience I've ever had at The BMW Store, and I will certainly be coming back to The BMW Store to purchase my next BMW X5 for my wife. More

This is my second BMW from this dealer. My first experience with my 335 was excellent. Todd in service always took care of any issues I had. Loaner car always available. If they were not able to experience with my 335 was excellent. Todd in service always took care of any issues I had. Loaner car always available. If they were not able to find a problem I complained about, a tech rode with me and soved the issue. I just took delivery on my second BMW and Ian went out of his way to find the color combination I wanted. Delivery was timely and the car was ready when promised. Ric the Sales manager followed up on my delivery and was very helpful. I expect this experience to be as good as the last one I had. I recommend Ian very highly as well as the dealership. Service has always been outstanding. I am extremely critical of how my car is handled while in service and the personnel involved. I have not been disappointed. More

I recently picked up my 2011 335i, that i ordered in March. It was agreat delivery experience again. This is my 8th BMW that I have leased or purchased from The BMW Store, and my 6th with Ed. In my m March. It was agreat delivery experience again. This is my 8th BMW that I have leased or purchased from The BMW Store, and my 6th with Ed. In my mind BMW is the perfect car to drive -- and Ed does a great job in meeting my needs -- 8 BMW's speaks for itself More

I have a 5 series BMW and tried Jake Sweeney service because it was closer to my house - what a mistake - it was a very horrible experience and no where near the level you would expect from a BMW servic because it was closer to my house - what a mistake - it was a very horrible experience and no where near the level you would expect from a BMW service center. I then promptly called the BMW Store and I noticed a huge difference right from the start! Starting from the phone call which was more professional and curteous - they found the time to get me in the same day and priced the service lower (they also had loaner service option dates if I wanted to wait for a loaner car and they also have a fast service team that can get you in and out under 90 minutes). When I arrived (I was even late) they greeted me right away and made me feel like I was the only client of the day. Steve quickly gathered all of my information and loaded all of the data from the key fob into the system, he went over all of the items to be serviced and made sure I understood each of the items. He gave me an estimated time and then I proceeded to wait for the service to be complete. The waiting area is very comfortable with several tables, snacks, drinks, internet available (you could also get a portable dvd player to watch movies if you so choose). My only suggestion here would be to have a tv on the smaller side of the waiting area where people could watch news, etc. for yet another otpion while you wait. When my car came back (within the time and cost estimated) it was clean inside and out and everything was completed as promised. If you are in the Cincinnati area and are looking to buy a BMW or have one serviced, please take my advice and only shop at the BMW store. Even if you purchased from another dealer - I would highly receommend you give them a shot and experience the huge difference like I did. They will get all of my business going forward. Many Thanks! More