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Tameron Kia of West Bank
Harvey, LA
937 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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937 Reviews of Tameron Kia of West Bank
October 17, 2023
The service department is horrible. No one communicates with you. I've been waiting since July to be called and told when I can bring in my car on a warranty claim for my 2023 Kia that No one communicates with you. I've been waiting since July to be called and told when I can bring in my car on a warranty claim for my 2023 Kia that has less than 2,700 miles. The only time there is dialog is when I go to the dealership for updates. Each time I am told the same thing and they do the same thing which is right down my name, number, address, mileage, and VIN number. After that, absolutely nothing happens. When I go back, the cycle repeats. Ray Brandt Kia is the closest dealership to me but it's apparent that I'll have to drive the distance if I want to receive professional quality service. More
by AYC72
Verified CustomerEmployees Worked With
Christian Villegas
October 12, 2023
I’ve been there 5 times to get my car fixed and it’s still broken. The last time they had it 10 days and i paid $1000 for a rental car. My car is unsafe to drive and they keep releasing it back to me! W still broken. The last time they had it 10 days and i paid $1000 for a rental car. My car is unsafe to drive and they keep releasing it back to me! Worst service ever! More
by briethomson
Employees Worked With
Walter Bertot
October 11, 2023
It taken 3months and 2weeks to get my car back. Vickie didn't communicate well at all. 2nd time going through this so I wouldn't recommend anybody to come to the shop.i give Kia 1 for everything. Vickie didn't communicate well at all. 2nd time going through this so I wouldn't recommend anybody to come to the shop.i give Kia 1 for everything. More
by CHANGE2COE
Employees Worked With
Vickie Castaneda
October 11, 2023
I think communication is key. I understand that there were not a lot of technicians but it would have been nice to know that service would be delayed from the beginning. Also, it I understand that there were not a lot of technicians but it would have been nice to know that service would be delayed from the beginning. Also, it is extremely hard to get someone on the phone. My advisor was Ms Vickie and almost every time I would get her on the phone; the call would disconnect or transfer to voicemail. Ms.Vickie was nice, but I think she’s overwhelmed. More than once, She didn’t call me back after stating she would and I felt like I was being push to the back of the line and ignored. I am a very patient person but a month is too long to get an estimate or to start the auto repair process. Prior to this incident, I was pretty confident that I wanted to purchase another Kia because I love the customer service. This experience has completely changed my mindset about Kia moving forward. More
by darrieldsingleton
Employees Worked With
Vickie Castaneda
October 08, 2023
They was Really fast in finding out what was going on with my vehicle They had it about a week because they had to wait on the part to come in They did and Awesome job Thanks so much I really Appreciate with my vehicle They had it about a week because they had to wait on the part to come in They did and Awesome job Thanks so much I really Appreciate good service More
by CHERYLHARRY50
Employees Worked With
Paul Peterson
