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Tameron Kia of West Bank

Harvey, LA

4.0
936 Reviews

1884 Westbank Expy

Harvey, LA

70058

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936 Reviews of Tameron Kia of West Bank

November 10, 2023

The dealership staff was awesome. The customer service was amazing. I got my oid charge More

by cutt82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vickie Castaneda, Taylor Garcia
Nov 14, 2023 -

Tameron Kia of West Bank responded

Thank you for taking the time to share feedback about your visit with us! We're very glad our team left a great impression on you with their amazing service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your kind words and are grateful you chose Ray Brandt Kia for your automotive needs. We look forward to seeing you again on your next visit! Ray Brandt Auto Group #WeMakeItEasy

November 08, 2023

Vickie in the service department is great - she’s knowledgeable, efficient, friendly and a great communicator. I enjoy working with her. More

by PAMBIZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vickie Castaneda
Nov 15, 2023 -

Tameron Kia of West Bank responded

Thank you for sharing such positive feedback about your experience with Vickie in our service department! It's great to hear that her knowledge, efficiency, friendliness, and communication skills made your visit a pleasant one. We believe that great customer service is key to a satisfying experience, and we love hearing when our team members embody these values. Your enjoyment in working with her is a wonderful testament to her dedication. We look forward to continuing to provide you with great service in the future. Thanks again for choosing Ray Brandt Kia! Ray Brandt Auto Group #WeMakeItEasy

November 07, 2023

Taylor was amazing and very helpful with all needs I had while my car was being serviced at Ray Brant. The repairs came back well and I am moderately satisfied with them. The only negative feedback I have i More

by ALIX.THIBODEAUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vickie Castaneda, Taylor Garcia
Nov 14, 2023 -

Tameron Kia of West Bank responded

Thank you for taking the time to share your experience with us. We're pleased to hear that Taylor provided you with excellent assistance and that you were satisfied with the repairs to your car. We sincerely apologize for the issues you encountered regarding the scratch on your hood and the glass left inside your car door. This is not the standard of quality and service we aim to uphold. We understand the inconvenience and frustration this may have caused and would like to rectify this situation. Please contact our service department directly so we can address these issues with you promptly. Your feedback is valuable in helping us improve our services, and we hope to demonstrate our commitment to excellence in your future interactions with us. Sincerely, Ray Brandt Auto Group

November 05, 2023

Our saleswoman and finance department gave us exceptional service. We are very happy to have chosen Ray Brandt to purchase our new vehicle. Hopefully next time I will be able to transfer ownership to my son. More

by lacleom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Williams, Bryan Morris, Harold Cochran
Nov 14, 2023 -

Tameron Kia of West Bank responded

Thank you for choosing Ray Brandt Kia for your vehicle purchase! We're very glad to hear that our sales and finance teams provided you with exceptional service. It's our aim to ensure every customer feels fully supported and satisfied throughout their buying journey. We're glad that we could be part of your family's exciting moment of purchasing a new vehicle. As for transferring ownership to your son in the future, we'll be more than happy to assist when the time comes. Your trust and satisfaction mean a lot to us. Thank you once again, and we look forward to welcoming you back for any future needs! Ray Brandt Auto Group #WeMakeItEasy

November 01, 2023

We come from Metairie and pass another Kia dealership to come to Ray Brandt Kia for the wonderful service. Thanks for all the help and great service! More

by HENPEGMER10Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vickie Castaneda, Taylor Garcia, Joseph Miller, Christian Villegas
Nov 06, 2023 -

Tameron Kia of West Bank responded

Thank you for taking the time to share your experience with us! We're delighted to hear that our team left a positive impression on you with their friendly and helpful service. Your satisfaction is our top priority, and we're pleased we could meet your expectations. We appreciate your kind words and are grateful you chose Ray Brandt Kia for your automotive needs. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

October 29, 2023

Great coffee , clean restrooms, there’s always clean cold water offered, thank you ray brandt More

by GOGETTADANNYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Garcia
Oct 31, 2023 -

Tameron Kia of West Bank responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the amenities we have at Ray Brandt Kia. Ensuring our guests have a comfortable experience, from great coffee to clean facilities, is our priority. It's the small details like these that we believe make all the difference. Your positive comments mean a lot to our team, and we'll continue to strive to provide an excellent environment for our customers. Safe travels! Ray Brandt Auto Group #WeMakeItEasy

October 25, 2023

Christian and Vicki were very helpful and the service is very quick. I will be back More

by BCJ6173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Peterson, Vickie Castaneda, Christian Villegas
Oct 25, 2023 -

Tameron Kia of West Bank responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

October 23, 2023

The worst experience ever. I will NEVER go back to them. Worst customer service experience. Lies upon lies upon lies. The messed up my alternator and now my sound (radio) isn’t More

by Mister8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ursula Jackson, Walter Bertot, Vickie Castaneda, Steve Domangue, Taylor Garcia
Oct 26, 2023 -

Tameron Kia of West Bank responded

Thank you for taking the time to share about your recent visit with us. We sincerely regret to hear about your dissatisfaction. It's our understanding that after our service manager's recent discussion with you, you were content with the resolution provided. We truly value your feedback and want to understand any further concerns you may have. In our ongoing commitment to service excellence, we've reached out again to ensure all aspects of your experience with us meet your expectations. Your satisfaction and peace of mind are of the utmost importance to us, and we remain committed to ensuring our customers receive top-tier service. Sincerely, Ray Brandt Auto Group

October 18, 2023

Ray Brandt Kia didn’t resolve my issue. Side mirrors still don’t work properly. 😔 More

by 5BROWNS4HIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vickie Castaneda
Oct 19, 2023 -

Tameron Kia of West Bank responded

Thank you for bringing this to our attention regarding the side mirrors. We're sorry to hear that the issue with your side mirrors wasn't resolved during your visit. We're committed to providing top-notch service. Please reach out to our service department directly so we can set up a time to take another look and ensure your vehicle is working as it should. We value your feedback and are here to assist. Sincerely, Ray Brandt Auto Group

Oct 20, 2023 -

5BROWNS4HIM responded

I did already to Vicki. I left a message 2 days ago and no one has returned my call. 😔 I’ll make sure to tell my friends to shop else where for a vehicle and to find a different KIA dealership to have service done. 😔

October 17, 2023

The service department is horrible. No one communicates with you. I've been waiting since July to be called and told when I can bring in my car on a warranty claim for my 2023 Kia that More

by AYC72
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Villegas
Oct 19, 2023 -

Tameron Kia of West Bank responded

Thank you for sharing your experience during your service visit with us. We value all feedback, both positive and negative, as it helps us understand our customers' experiences and make improvements when necessary. We're genuinely committed to providing top-tier customer service, and we regret that your experience did not reflect that commitment. Please know that we take all concerns seriously. Your review has been sent to our Management team. Your satisfaction is very important to us, and we hope to have the opportunity to restore your confidence in our service. Sincerely, Ray Brandt Auto Group

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