Tamaroff Nissan

I drive an hour to come back to Tamaroff for service. Everyone is very nice and thoroughly explains everything. Need a new radio which I have to wait to get due to lack of funds but the gave me a discoun Everyone is very nice and thoroughly explains everything. Need a new radio which I have to wait to get due to lack of funds but the gave me a discount this visit. Definitely part of the reason I keep coming back! More

Matt kept me informed regularly of the progress on my repair, offered to have me driven somewhere while the work proceeded if I wished, then provided an explanation of what was done and explained very co repair, offered to have me driven somewhere while the work proceeded if I wished, then provided an explanation of what was done and explained very concisely the circumstances that led to the problem that was fixed on my vehicle. I would go back for service in a heart beat. More

the employess were nice and friendly. The work was superb. The only thing I didn't like was that my car was brought in at 7:06 a,m, and it was ready at 8:17 a,m, (your shuttle took me to work) No superb. The only thing I didn't like was that my car was brought in at 7:06 a,m, and it was ready at 8:17 a,m, (your shuttle took me to work) No one ever called me. I called the service department at I think it was 1:00 and they apologized for not calling me. The service man was Jeffrey Miles. More

Wanted to know why cigarette lighter not working. Tech says they would have to remove the entire electrical system to find out . That was not an acceptable response. They could just REPLACE THE FUSE!!! says they would have to remove the entire electrical system to find out . That was not an acceptable response. They could just REPLACE THE FUSE!!! More

Took my Nissan in on a Sat, got waited on right a way, the service was good and fast, I was in a hurry, I left thinking Saturday is a good day to come in for service...Happy customer the service was good and fast, I was in a hurry, I left thinking Saturday is a good day to come in for service...Happy customer More

Friendly, prompt and good service. Comments should be whatever I want to say in as few or as many words as I like and not any requirement by you. The service was great. whatever I want to say in as few or as many words as I like and not any requirement by you. The service was great. More

I am new to the Southfield area and I needed somewhere to go that was fast and efficient for an oil change during my lunch hour. The service was very polite, efficient and friendly and the explanation of th go that was fast and efficient for an oil change during my lunch hour. The service was very polite, efficient and friendly and the explanation of the recommendations that I needed in addition to the oil change were great. I was given the prices and there was no pressure to do them right then and there. More

Chris and Matt went above and beyond to make my service experience a great one. With the recent closing of Macomb Nissan, the next closest Nissan dealership to my home is about a 1 1/2 hour drive. I origin experience a great one. With the recent closing of Macomb Nissan, the next closest Nissan dealership to my home is about a 1 1/2 hour drive. I originally had an appointment scheduled with another dealership that day. However, once I reached that dealership after the long drive, the service manager told me that I had been misinformed about my appointment and told me that my vehicle could not even be looked at for at least another 4 days since his service dept was "booked." I explained to him that I had previously spoken to one of his service employees about the issue I was having with my vehicle and was told that my car could be looked at that day. The service manager was very rude and merely said that was wrong information and that he had no explanation as to why I had been told to come in. I left that dealership and called Tamaroff. Chris was very accommodating, and even though their service dept was also extremely busy that day, he was willing to help me out since I was in the area and had made arrangements with my own place of employment to take time out of my schedule to have my car serviced. When I arrived to Tamaroff, it was a different experience than I had received at Suburban Troy Nissan. The staff was very friendly and seemed much more knowledgeable about my vehicle. They took great care in diagnosing the issue and making sure the proper repairs were handled. Even though Tamaroff is not the closest service dealership to my home, I would highly recommend their service department and would definitely return there in the future if the need arises. More

I scheduled an appointment for my first service visit on my new Altima a week in advance; spoke with staff member Matt. I stated at the time of my call what services I needed which was a oil change and rea my new Altima a week in advance; spoke with staff member Matt. I stated at the time of my call what services I needed which was a oil change and rear door malfunction. After arriving on Thursday at 10:30am, the day of the appointment I was told by Jason another staff member, my order could not be found in the computer. I suggested he look for my information under my cell phone number this is when he found my name, but he stated he could not find a service appointment. He went ahead and took the car for the oil change, but stated I would have to reschedule and come back in a week to have the door serviced. At this point I am very disappointed to be told to reschedule after already waiting a week, now the inconvenience of making arraignments on my job to come back again. This did not make sense to me and I had to be firm on my position that this is an inconvenience. I asked Jason to found Matt, who was supposed to enter my service call and find out where he entered my order rather than inconvenience me and my family to come back another week from now. He had a change of mind and went ahead and found someone to service the door. This whole process took about 1:45 mins. I consider this not a good customer service experience! More

Great staff! They got me in and out in a timely fashion, and these guys know their stuff, and recommended work I should have done. Thanks! and these guys know their stuff, and recommended work I should have done. Thanks! More