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Swickard Toyota

Edmonds, WA

4.6
1,615 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,615 Reviews of Swickard Toyota

December 01, 2021

Friendly knowledgeable courteous professional prompt informative Waiting area clean and comfortable Convenient location All employees made me feel like a valued customer More

by Christina-mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Dec 02, 2021 -

Swickard Toyota responded

It was so kind of you to write such a great review! We are so happy you had and overall positive experience during your recent service visit. We most definitely value you as our customer and we thank you for choosing us for your service needs.

December 01, 2021

Great service and friendly staff. Matt was excellent. We have been coming to them since 2010. More

by cpaydar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali and Matt
Dec 01, 2021 -

Swickard Toyota responded

Thank you so much for taking the time to leave an excellent rating and for being such a long-time customer! We really appreciate your business!

December 01, 2021

This time is so different. Service is very good 👍. Guy name KHING LY very nice and polite. More

by pyx79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KHING LY, Paul Chung
Dec 01, 2021 -

Swickard Toyota responded

Thank you for your feedback and giving us another try. We’re glad to hear Khing took good care of you. We’ll make sure to share this with him.

Dec 01, 2021 -

pyx79 responded

Keep doing that

December 01, 2021

As a woman in a car place, there is a stereotypethat we As a woman in a car place, there is a stereotype that we do not know about cars and I feel sometimes this plays into how we are treated. I have had b More

by Intelligent Woman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
King
December 01, 2021

Vehicle delivery was 4 days later than they said. Otherwise good service. Good to go More

by arvin_stott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Dec 01, 2021 -

Swickard Toyota responded

We value your feedback and we apologize for the delay with your vehicle. Thank you for leaving us a nice review!

December 01, 2021

It took two and a half hours for routine maintenance...with appointment. People are nice just overbook More

by markleslally@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Dec 02, 2021 -

Swickard Toyota responded

Thank you for sharing your experience with us. We apologize that you had to wait longer than normal. We are working on ways to improve our new scheduling system, so this won’t happen in the future.

November 30, 2021

Overall a positive experience. The dealership actually used my calendar to book the appointment (routine maintenance) which was awesome cause I'm busy as xxxx and kept forgetting to schedule. Only issue w More

by nathanwiggin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Dec 02, 2021 -

Swickard Toyota responded

Nathan, we are happy you are pleased with our scheduling process, especially when life gets so busy. We do apologize for the wait time and we’re trying to find ways to do better. Thank you for your review-we really appreciate it!

November 30, 2021

Process was very simple honest and straight forward. Gabriel and Tommy did everything they said to perfection. More

by tracy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Hu
Dec 01, 2021 -

Swickard Toyota responded

Thank you so much Tracy! Your review means a lot to us. We are happy to hear your new car process went smoothly and our sales team took care of you.

November 30, 2021

Courteous, efficient, and professional. Services were provided as expected and completed on time. I would recommend this service department. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Dec 01, 2021 -

Swickard Toyota responded

Thanks Bob, we sincerely appreciate your thoughtful words and great review! Look forward to having you visit us again.

November 30, 2021

Peter reached out to me within 30 min of me submitting an online request for more info, the whole test driving and purchasing process was streamlined, very happy with our new car! More

by HLiu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Chong
Dec 01, 2021 -

Swickard Toyota responded

We're delighted to know Peter quickly responded to your request and made sure the process went smoothly. Thank you for choosing Swickard Toyota! Hope you enjoy your awesome new car!

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