We were just looking today. As seniors, it helps my wife and I when we get a friendly salesperson who listens well to our questions and gives good suggestions while she was glad to show us around. Jenny was fun to talk with and after 12 years we are staying with Toyota

Brooke Miarecki in service is a gem! She is absolutely amazing! She is clear with her communication, respectful, genuine, and really cares! She goes above and beyond any customer service I have received! I really appreciate her kindness! Highly recommended!

Worst customer service, with no redeeming qualities and even worse communication. The very very WORST.

They damaged my car, then stopped answering the phone I came to Swickard Toyota when my car broke down on a road trip. They diagnosed a cracked engine block, blown head gasket, and other issues, all covered under warranty. Fine. The repair would take a month to six weeks, which I accepted. The problems were never about the car. They were about how this dealership treats people. First, they refused to provide a loaner, even though Toyota's own policy covers one for warranty repairs of this length. My service advisor, Seita, gave me some of the worst communication I've ever experienced, unanswered calls, mixed messages, and me chasing him constantly just to get an update. Eventually they agreed to cover part of a rental and left me to pay the rest. I had to open a case with Toyota Corporate and go back and forth for weeks before I was finally reimbursed. Shortly after getting my car back, I noticed an oil leak. A different Toyota dealer confirmed the oil pan was damaged, and that the damage was most likely caused during Swickard's repair (consistent with the engine being dropped). The cover beneath the pan was untouched, which pointed straight back to the repair work. That fix? $850, somehow not covered. So now I'm out of pocket for damage I didn't cause. Here's where it became a nightmare: • I contacted Swickard's service department to explain. Zero reply. • The service manager at the other dealership tried repeatedly to call them with his findings. Ignored. • I tried Seita again and again. Nothing. • I escalated to service manager Justin, he listened once, promised to follow up, then vanished. • I escalated to GM Jason, who seemed cooperative and promised someone would reach out. Justin called once asking for "a day to investigate." That was weeks ago. Since then: silence. I've called and left voicemails for both Justin and Jason repeatedly. No one calls back. This isn't about a car or a repair. It's about a business that won't own its mistakes and won't even pick up the phone. When the general manager goes quiet rather than resolve a few hundred dollars they're responsible for, that tells you everything about how they value customers. I strongly do not recommend Swickard Toyota. Take your money and your time somewhere that will actually stand behind their work.

Lee was very welcoming and helpful to find the car that fit my needs and budget. He took the time to show me around and make sure I was comfortable during the process. After a frustrating experience at another dealership that day. Lee's warm smile and genuine customer service made a huge difference. I end up buying a car that day because he made me feel I am a valued customer even when I was just looking. Thank you Lee. I am really happy with my car!

Swickard Toyota service is great. My car was serviced in a timely manner, with updates from Khing the entire time.