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Swickard Toyota

Edmonds, WA

4.6
1,615 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,615 Reviews of Swickard Toyota

December 07, 2021

Fast and no hassle purchase of a new car. Awesome people to work with. No pushy sales people. More

by Siennamom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgars, Paul Chung
Dec 08, 2021 -

Swickard Toyota responded

We love your review Sienna Mom! We appreciate your business and are so excited that your happy with your new vehicle. Thank you kindly for the positive feedback.

December 07, 2021

Waiting room was nearly as cold as outside, employees seemed nervous or grim grim and the service took much longer than promised. No reason to come back here except for warranty work. More

by kitty
Recommend Dealer
No
Employees Worked With
Unknown
Dec 08, 2021 -

Swickard Toyota responded

Kitty, thanks for the feedback. We’re sad to hear of your unpleasant experience. Hopefully you’ll give us another try when you come in for your recalls. Have a nice day!

December 07, 2021

Punctual service, clean and comfortable waiting area with coffee maker but no coffee. I plan to return for service again. More

by Rpmegenity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 08, 2021 -

Swickard Toyota responded

Makes us smile when we read review like yours! We’re thankful you’re our customer and look forward to seeing you again. -Sorry no coffee yet

December 07, 2021

A bit pricey for what they actually did but overall, I had a pretty decent experience More

by smso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon Depew
Dec 08, 2021 -

Swickard Toyota responded

Thank you so much for taking time to leave us a good rating. Hope to see you again in the future!

December 06, 2021

I've had my Toyota Prius there for service three times now for the same issue. This time, I wanted to get some other items taken care of while I was there (things I knew I was going to pay for and was hap More

by ncsubowen
Recommend Dealer
No
Employees Worked With
Paul Chung
Dec 08, 2021 -

Swickard Toyota responded

I am truly sorry to hear about your frustrating experience while visiting our service department. Your feedback helps us do improve our business and I’m glad you took the time to bring this to my attention. I would like the opportunity to make things right and speak to you personally. Please contact me at your convivence at (425)608-4727 or Kevin.Nelson@Swickard.com Thank you Kevin Nelson, Service Director.

Dec 16, 2021 -

ncsubowen responded

In true Magic/Swickard fashion, this phone number doesn't work. I don't even know why you bother.

December 06, 2021

Although it takes a long time for any type of service to be done here, staff is very nice and friendly, plus facility is always clean. More

by Annie Vo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Dec 08, 2021 -

Swickard Toyota responded

Thanks Annie for the great rating! We are working with our new call center to improve wait time and we appreciate the kind words regarding our staff and dealership. Enjoy your day!

December 05, 2021

Very friendly, professional, personable, and not trying to push anything on me. I would do business again. More

by pianoman_morse1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brennan
Dec 07, 2021 -

Swickard Toyota responded

We really appreciate the wonderful words of support and are happy knowing you had a positive experience. Thank you for your business and we will see you again in the future.

December 05, 2021

Always great service. I did oil change for my highlander and it was done on time as they promised More

by washers.sung_0n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Dec 07, 2021 -

Swickard Toyota responded

We are pleased to hear you had a great experience with our service department. Thanks so much for the positive review. -it’s very much appreciated!

December 05, 2021

Did not replace bolts bolts properly on my skid plate. They were loose as well as paired incorrectly. Skid plate was also covered in residual oil almost as if there was an oil leak. Needed to provide my o More

by jedkaniela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caspian Catha, Diamond McCoy, Paul Chung
Dec 07, 2021 -

Swickard Toyota responded

Thank you for bringing this to our attention. We are sorry to hear about your poor experience with our service department. We would like the opportunity to talk more regarding your visit Please contact our service director, Kevin Nelson anytime at (425)608-4727 or at Kevin.Nelson@Swickard.com.

December 05, 2021

Bought my car here, they've always taken care of it. I now drive 50 miles to continue that care. More

by dpdesign
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Dec 07, 2021 -

Swickard Toyota responded

We sincerely appreciate you driving such a distance to visit us. Thank you for being our customer and hope to see you again real soon.

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