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Swickard Toyota

Edmonds, WA

4.6
1,615 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,615 Reviews of Swickard Toyota

December 10, 2021

Nobody I’ve talked to at this dealership follows through with what we’ve discussed. From appraising my vehicle, to replacing my horn. Since I traveled two hours to find a better dealership, highly disappo More

by bevstapf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Martin, for one
Report | Print
Dec 13, 2021 -

Swickard Toyota responded

I would like to apologize for your poor experience at Swickard Toyota. I would like to learn more about your specific situation and try to resolve the best way possible. Please, at your earliest convivence contact me at Paul.Chung@Swickard.com Thank you Paul Chung, General Manager.

Dec 27, 2021 -

bevstapf responded

Just seeing your email response because it went to my junk file. I had this appointment BEV STAPF, Thank you for scheduling an appointment with Swickard Toyota. We look forward to servicing your 2018 Toyota Sequoia on 12/03/2021 at 7:45 AM. Appointment Details: BEV STAPF 211 S JACOB MILLER RD PORT TOWSEND WA 98368 3603795355 Requested Services: General Service Request - 1. Oil Change 2. Transmission service 3. Fix horn. This has been fixed under warranty in the past. Keeps blowing the fuse Appointment: Friday, 12/03/2021 at 7:45 AM Advisor: Patrick Connell If you have any questions, please contact us at (425) 775-4422. Review or modify your appointment. We look forward to serving you! Sincerely, Patrick Connell, patrick.connell@swickard.com Swickard Toyota Dealership Address: 21300 Highway 99 Edmonds WA 98026 I’ve been waiting for a phone call to replace my horn since December 6th. Today is December 27th.

December 10, 2021

Efficient and thorough in my oil change appointment. Would go again for my next visit More

by endowayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Dec 13, 2021 -

Swickard Toyota responded

Thank you for the great review! We count ourselves lucky for customers like you. We look forward to working with you again in the future.

December 10, 2021

Always on time and courteous. I appreciate the professional staff in the entire service department. Keep it up. More

by gtmretired
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Dec 13, 2021 -

Swickard Toyota responded

We are incredibly grateful for the wonderful 5-Star review! The team here at Swickard Toyota are thankful for the great customers like you!

December 10, 2021

Very friendly and professional and told me what kinds of services it will be performed in timely manner. More

by Chong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Schloy
Report | Print
Dec 13, 2021 -

Swickard Toyota responded

We really appreciate you being our customer Chong! Glad to hear our service team took care of your needs.

December 09, 2021

As always my experience with the service department was quick and easy. Everyone was efficient, courteous, and efficient. More

by Paul.harden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Dec 09, 2021 -

Swickard Toyota responded

We are grateful for you as our customer and we certainly appreciate you taking time to leave us such a heartfelt review. We’ll make sure to share your positive words with our team.

December 09, 2021

Service was great and turn around time was very quick. The car and I were well taken care of. More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Dec 13, 2021 -

Swickard Toyota responded

Thank you Ray, for the feedback on how we did during your recent visit. Great to know our service team took care of you and everything went well.

December 08, 2021

Clean spacious facility. Service center workers are agile and courteous. Waiting area has plenty of socially distanced chairs. More

by tvgprabhu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Dec 09, 2021 -

Swickard Toyota responded

We are very thankful for the wonderful review! Thank you for choosing us for your service needs and we hope to see you again soon. Have a great afternoon!

December 08, 2021

Service was done to perfection, wait times wasn’t too bad this time around. Patrick Connell my advisor was very good and professional. More

by tshiro2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Connell
Report | Print
Dec 08, 2021 -

Swickard Toyota responded

Thanks for coming in for service and we’re happy you’re here! It’s nice to knowing Patrick took care of your service needs and made sure you were satisfied before leaving.

December 08, 2021

Service department is always great however customer service in the office is not. When I switched from a lease to a purchase this year, it was impossible to get a hold of anyone in your office ove More

by rmitchsullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Report | Print
December 08, 2021

Totally fake and unprofessional waiting for auto diagnosis five hour and without any solution and wrong advice!!! No diagnosis report !! I will never go or tell anybody to go there !sad!! More

by Tt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon and his teams
Report | Print
Dec 08, 2021 -

Tt responded

It is true they are fake!

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