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Swickard Toyota

Edmonds, WA

4.6
1,615 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,615 Reviews of Swickard Toyota

January 25, 2022

Great communication and friendly interactions with the staff. They explained the issues and discussed options before doing the service. More

by prthompson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. King
Jan 27, 2022 -

Swickard Toyota responded

Thank you so much for the positive words and leaving us a wonderful review! We’ll be sure to share with our service team. Please come visit us again soon!

January 25, 2022

Customer service is horrible. Was told 1.5 hours service end up over 3 hours. More

by qtran1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Xxx, Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

Thank you for your review. We realize how important your time is and apologize for misinformation. We will improve at your next visit. Thank you!

January 25, 2022

We had to change our reservation day and time, and it’s so easy. The service was also great. All workers are very friendly and well trained. More

by Kashiwaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

We are so happy you enjoyed your experience with us! Please come visit us again soon!

January 25, 2022

The quality of there process is very good, the people are professional, but I have to sa it again, almost every time I get a vehicle worked on, it is never on time. Always some reason to be late for pick up. More

by kevinfallows76@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylan
Jan 27, 2022 -

Swickard Toyota responded

Kevin, we value your opinion and we’re incredibly grateful that you took the time to leave us a five-star review! Thank you!

January 25, 2022

Was very bad experience,I can say was the longest,3 hours to change oil is ridiculous. More

by Karam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know , Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

Karam, we appreciate your review. I’m sorry to hear you had a frustrating experience. We never like to keep our customers waiting, and I am so sorry that you had to wait longer than normal. We are doing the best while dealing with a staff shortage. Thank you!

January 25, 2022

Edgars was helpful without any hassles. He accommodated our needs and there was no pressure to purchase. More

by john_perez_garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgars Plorinsh, Neil Kamrin
Jan 27, 2022 -

Swickard Toyota responded

John, we're happy to see that you had a 5-Star sales experience and we are pleased to know Edgars and Neal provided you with great customer service. Thank you for giving us the opportunity to serve you!

January 24, 2022

Pretty much what I expected, I was buying my second car and I've never bought a car with a loan, but it was pretty simple. Good apr, however, I wish there were more coverage in more electrical side of the More

by TC_tyfr68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey, Vivanh, Paul Chung
Jan 26, 2022 -

Swickard Toyota responded

We greatly appreciate you sharing your sales experience with us and we’re pleased to hear the process went smoothly. Enjoy your new vehicle and we encourage you to stop by anytime if you have any questions in the future.

January 24, 2022

We waited 2.5 hours for an oil change, our car was ready but we were forgotten about. Our paperwork was sitting on someone’s desk. I was told “not sure what’s going on with your vehicle”. They called ser More

by Forgotten about
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Jan 26, 2022 -

Swickard Toyota responded

We extend our sincere apology for the poor customer service and extra wait time you had to endure during your recent service visit. We know your time is valuable. Currently we are addressing a short staff issue and taking the necessary steps to improve this in the future; we are sorry for any inconvenience this has caused you. Thank you!

January 24, 2022

I like the service entrance to get in out of the weather and the location is easy to get into. More

by Crbdavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shayland and Taquanda, Paul Chung
Jan 25, 2022 -

Swickard Toyota responded

We’re thankful for your feedback and we’re glad you like our service drive; helps during the rainy days. We welcome you back anytime!

January 23, 2022

John Timko was the best salesman we’ve ever dealt with. The whole experience with this dealership was positive. First time I’ve ever bought a brand new car, and Mr. Timko made the experience stress free an More

by John.julie.roberts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Timko
Jan 26, 2022 -

Swickard Toyota responded

Congratulations on your first new car! We are grateful for the awesome feedback and we’re pleased to hear of your excellent experience with John. Your satisfaction is our priority and as affirmed by your review, we really pride ourselves on our exceptional customer service. We look forward to seeing you again in the future.

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