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Swickard Toyota

Edmonds, WA

4.6
1,615 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,615 Reviews of Swickard Toyota

February 04, 2022

Excellent customer service! Fast, friendly, and polite. Will be a returning customer! Thanks again Swickard!! More

by Trdeniston84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bianca (Goldteam)
Feb 07, 2022 -

Swickard Toyota responded

We greatly appreciate customers like you and for leaving us such a wonderful review! We look forward to seeing you for your next service visit! Have a spectacular week!

February 04, 2022

Way too many text reminders of my appointment - one day prior and a week ahead should've been sufficient, but I got four, which seems like overkill. Staff is always pleasant and communicative. Never had a More

by Raine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

Raine, we’re thankful for great customers like you! Your feedback has not gone unnoticed. What you shared with us will continue to help us as we seek to refine the reminder notifications with our new call center. Have a good Monday!

February 03, 2022

I have always had great service here. Shaylon and other service people do their best to make sure you know what is going on and they give you the great service. Thank you. More

by karcu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon Depew
Feb 04, 2022 -

Swickard Toyota responded

Your positive words mean a lot to us and we’re thankful for the 5-Star review! Makes us happy to know you are pleased with Shaylon and service team and it sounds like they took very good care of you. We hope you have a great weekend!

February 03, 2022

The staff is always extremely friendly and helpful. The service is quick and is typically a little bit shorter than the estimated time. The waiting area is comfortable and has plenty of space. More

by jaywnelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon Depew
Feb 04, 2022 -

Swickard Toyota responded

Jay, we are very thankful for the wonderful review! We’re so glad to hear your overall experience was positive. Please come visit us again! Have a good weekend!

February 03, 2022

I enjoyed a smooth, professional experience. Technicians were friendly and helpful. I’ve had my car serviced at Swickard 4 times, I believe, and I’ll stick with them. More

by Jimpolacek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 04, 2022 -

Swickard Toyota responded

Thank you for much Jim for providing us with such an awesome review! Your loyalty as a customer is greatly appreciated and we look forward to servicing you in the future.

February 03, 2022

First rate service throughout, from scheduling to arrival, and completion. Patrick was awesome and attentive. He offered shuttle service if I needed a ride to and from home. Also kept me apprised of More

by NoSpeedLimit405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 04, 2022 -

Swickard Toyota responded

It’s wonderful to read your great feedback on how your recent service visit went. We couldn’t be happier to hear about your fantastic experience with Patrick! We sincerely appreciate your business and hope you come back soon!

February 02, 2022

Amazing service, quick turnaround. Great staff. The whole experience is why I continue to use swickard for my routine service - despite having two other toyota service centers closer… More

by Serp2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian, Paul Chung
Feb 02, 2022 -

Swickard Toyota responded

Thanks a million for the great 5-Star review! We are honored to help you with all your service needs and we’re overjoyed you chose Swickard Toyota! All the best!

February 02, 2022

Fast service….I asked for oil change and service advisor recommended 30k service that wasn’t needed since car only has 12k. Called competing dealer and was told just oil change is sufficient. Going to com More

by Phil chang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Feb 03, 2022 -

Swickard Toyota responded

We would like to extend our sincere apologies regarding your recent visit to our service department. We would greatly appreciate the opportunity to discuss this with you further. Please call our service director Kevin Nelson on his direct line (425)608-4727 or email Kevin.Nelson@Swickard.com. We hope to make thing right and we want you back as our customer.

February 02, 2022

Went in for an express oil change and left with an unexpected car wash and partial interior clean. My car looks great! More

by vdbgal66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 03, 2022 -

Swickard Toyota responded

Thank you so much for this 5-star review! We really appreciate you being our customer and we’re here for you anytime. Have a great day!

February 02, 2022

I made the appointment after getting an email for a special deal on service at this dealership. I told the lady about it when I made the appointment. When I was checking in, the man said I needed to sh More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Turner, Paul Chung
Feb 03, 2022 -

Swickard Toyota responded

Thank you for your feedback Russ. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention Please feel free to call me anytime, so I can speak with you personally regarding your concern, Kevin Nelson on my direct line at (425)608-4727 or email Kevin.Nelson@Swickard.com. Hope to hear from you soon.

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