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Swickard Toyota

Edmonds, WA

4.6
1,615 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,615 Reviews of Swickard Toyota

February 06, 2022

This dealership is nice and clean with friendly staff. Although it’s far from where we live, we still chose Swickard because of their great customer service. I would like to give special thanks to Antonio More

by erroljayangeles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Remoroza 5 stars
Feb 07, 2022 -

Swickard Toyota responded

We are thrilled to hear that you had such a positive experience during your sales visit. We’re happy to know Antonio made sure the process went smoothly and provided you with excellent customer service. Please come visit us again if we could be of any further assistance. Have fun in your new Sienna!

February 05, 2022

This dealership charged a premium above asking price. They’ve chosen greed over taking care of their customer. I was willing to pay asking price and they came back above asking price. My car didn’t have More

by gejumper
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Feb 07, 2022 -

Swickard Toyota responded

Thank you for sharing your experience with us. It’s hard for us to hear that you had a negative experience while visiting our sales department, as we always do our best to provide our customers with the best support possible. We do care about you as our customer and would like the chance to speak with you regarding this matter. Please don’t hesitate to contact me anytime at Paul.Chung@Swickard.com Thank You! Paul Chung, General Manager.

February 05, 2022

They were friendly and helpful, checked my service records to get me what I needed and not more, and hard the car ready when promised. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

Mark, we are grateful for the awesome review! It means a lot to us knowing our customers are happy with their service experience. We look forward to seeing you again!

February 05, 2022

Excellent, friendly, service from the initial greeting until the time I drove off the lot with my new car. More

by JC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Nelson, Nicolo from sales, Steve from finance
Feb 07, 2022 -

Swickard Toyota responded

JC, we are so delighted to learn of your excellent experience with our sales team. Our goal here at Swickard Toyota is to make sure our customers have an overall positive experience and your feedback encourages us to keep aiming high! Hope you have a wonderful week and enjoy your awesome new car!

February 05, 2022

My experience was vey good. Easy-going and quick. I would be happy to do business with them again. More

by dawsonrene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivanh Dinh
Feb 07, 2022 -

Swickard Toyota responded

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. Please come visit us again! Enjoy your new vehicle!

February 04, 2022

I was treated with upmost respect and most importantly I received an excellent service, huge thanks to Mr. patrick From service center for going above and beyond to help me More

by Massay rad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 04, 2022 -

Swickard Toyota responded

We really appreciate you taking the time to share your experience with us. We are thrilled to know Patrick provided you with exceptional customer service and we’ll be sure to share your positive words with him! Enjoy your weekend!

February 04, 2022

Staff are respectful, accommodating and knows what I need serviced for my car. Good rapport. Alan who drove us home and back is a good person. I just didn’t like the waiting when we came back to pay and get More

by lamp4s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 07, 2022 -

Swickard Toyota responded

It's lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right and what we can work on to continue to provide the best experience possible! Thank you for being such an amazing longtime customer and we hope to take care of you for another 21 years!

February 04, 2022

Everyone was nice and professional but I did have a oil change and tire rotation and they did not do the tire rotation and I went inside and told More

by Rolf86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler, Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

We are thankful for your nice review and we apologize about missing your tire rotation. We are in the process of training our new tech about process and procedures. Please stop back by or contact our service director, Kevin Nelson, at(425)608-4727 or email Kevin.Nelson@Swickard.com so we can get this resolved. Thank you!

February 04, 2022

Very honest, not the fastest but always willing to make it right. Would highly recommend for regular maintenance. More

by nicolerhoten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

Thank you for you review! We are constantly working on ways to improve our wait times! We appreciate you sticking with us during these trying times! Enjoy your week!

February 04, 2022

Service advisor was nice, they did a fine enough job with my car, but 2 hours and 15 minutes for an oil change is ridiculous! More

by Mnuteman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

Thank you for taking the time to leave us a review! We apologize for the extra time you had to wait. We are working diligently to improve our efficiency in our service department due to our short staff. We appreciate you being our customer! Have a terrific week!

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