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Swickard Toyota

Edmonds, WA

4.6
1,613 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,613 Reviews of Swickard Toyota

February 18, 2022

I was there for the oil change, they did a good job. I had my appointment at 8am and left about 8:50. More

by Nuha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 21, 2022 -

Swickard Toyota responded

Thank you for your positive review! We appreciate your business and have a fabulous Monday!

February 18, 2022

Excellent customer service! Clear explanations of costs and thorough assessment of car needs; went out of their way to find a loaner car when the car needed to be kept longer to More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Shsylenn
Feb 21, 2022 -

Swickard Toyota responded

Kathy, we’re so grateful that you took the time to share your feedback with us and we love knowing you had a positive experience with Shaylon and our service team. It’s our pleasure to serve customer like you! Have a wonderful Monday!

February 18, 2022

Everyone at every level of employment at swickard Toyota are very friendly and helpful and the service has always been very reliable and prompt in my experience. They’ve even given a discount in the past wh More

by Kyle.sloan3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 21, 2022 -

Swickard Toyota responded

We’re so happy to hear you had a great experience at Swickard Toyota! Our whole team works hard to provide great customer service to wonderful customers like you and by your review it looks like they hit the mark! Thanks again, and we hope to serve you in the future!

February 17, 2022

Terrible experience. My hood was left un latched after being serviced. I was also told 2 different prices by 2 different dealerships for a service on 60000. From Rodlan More

by Bmurphy386
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Feb 17, 2022 -

Swickard Toyota responded

We value your feedback, and we are very sorry to hear about your poor experience during your service visit. We would like to learn more about what specifically happened. Please at your earliest convenience contact me anytime at Kevin.Nelson@Swickard.com or call me at (425)608-4727 Thank you!

Feb 18, 2022 -

Bmurphy386 responded

Ill be in touch.

February 17, 2022

Very friendly staff with quick turnaround and car seems to run well. We will return. More

by lindemlawrence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 18, 2022 -

Swickard Toyota responded

Thank you for leaving us a review and we are glad that you enjoyed your experience with us. We look forward to servicing you in the future! Have a good weekend!

February 16, 2022

Amazing experience. Charlie Li went above and beyond! Easy process financing. Got the exact car I went in looking for even with all of the world supply chain hiccups goi More

by MushMush
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Li
Feb 17, 2022 -

Swickard Toyota responded

Your happiness is what we aim for, and it sounds like Charlie hit the bullseye! We’re so excited to hear you found the perfect car for you and without the wait! We greatly appreciate you sharing your positive review with us. Enjoy your new vehicle and we encourage you to stop by anytime if you have any questions in the future.

February 15, 2022

I talked to staff and she was helpful to check if there was any cancellation. Once she got it she was able to schedule my car. Service team were able to explain what needed to be fixed. More

by Virginia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know their names. , Paul Chung
Feb 15, 2022 -

Swickard Toyota responded

Virginia, we greatly appreciate you sharing your positive experience with us! It was our pleasure helping you with your vehicle needs and its nice to know our team provide great communication regarding service repairs. Have a wonderful Tuesday!

February 15, 2022

Our 2018 Prius, road-trip abused with grandkids, dogs, and junk food outings, came back to us looking and smelling like new! Well worth the price! More

by lyndashamilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 17, 2022 -

Swickard Toyota responded

Thank you so much for leaving us a 5-Star review and we are glad that you enjoyed your experience with us. We hope you visit us again!

February 15, 2022

Trustworthy. I’ve had my last 3 cars serviced there By the former owner ( Magic ) through to the current owner ( Swickard ) . Patrick, was outstanding my last vis More

by Hbeale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Last visit . Patrick & the other three working the desks closest to the door
Feb 17, 2022 -

Swickard Toyota responded

Thank you for taking time out of your day to let us know how we did during your recent visit to our service department. We’ll be sure to pass along your kind words to Patrick! We appreciate hearing about your experience and your feedback on what we can do better. Your comments are really helpful in highlighting opportunities to improve our service even further. Thanks Again!

February 15, 2022

When having your car serviced, Swickard struggles to meet the timeframe they give you at check in. The wait is always longer than they say. More

by sloopdm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Was not introduced to service attendant
Feb 17, 2022 -

Swickard Toyota responded

We would not be able to grow and develop without feedback like yours. We thank you for your patience as we continue to strive to improve our process. Looking forward to serving you better in the future!

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