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Swickard Toyota

Edmonds, WA

4.6
1,612 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,612 Reviews of Swickard Toyota

February 21, 2022

Too relaxed, cocky and lack of attention to details of my purchase. The sales rep was more interested in my personal life than taking his time to go over the specs of the vehicle. It’s ridiculous that standa More

by Crobertson8521
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgars
Feb 21, 2022 -

Swickard Toyota responded

We appreciate your review, and we are concerned with the experience you have described. We apologize that you had a poor experience while visiting our sales department. This is not our sales team standard quality of customer service. I would like to hear more of what exactly happened and hopefully make things better. Please contact me directly at Paul.Chung@Swickared.com. Thank you! Paul Chung, General Manager.

February 20, 2022

Swickard Toyota was wonderful to work with. Nicolo was patient and answered all my questions. He also took time to make sure once my car arrived to show me all the safety features and bells and More

by cheryl.preisz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolo
Feb 21, 2022 -

Swickard Toyota responded

Cheryl, we couldn’t be happier hearing that Nicolo provide you with a great car buying experience. He will appreciate your positive words! We wish you safe travels in you new vehicle and please revisit us again especially if any questions arise in the future. Thank you for choosing Swickard Toyota!

February 20, 2022

Good,friendly,reliable, and efficient. I never had complaints about this place not one ever. More

by Tae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot recall
Feb 21, 2022 -

Swickard Toyota responded

Thank you, Tae, for your positive review regarding your recent service visit! This kind of feedback motivates the entire team to continue exceeding quality standard service. Thanks Again!

February 19, 2022

I have been with Magic Toyota for over 15 years. The service was okay but i had bad experience with past 2 times. I had appointments but I had to wait for over 3 hours. I hope they honor the appo More

by notetokevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I forgot his name but he was nice and helpful , Paul Chung
Feb 21, 2022 -

Swickard Toyota responded

Kevin, thank you for your feedback and being such a long-time customer! We value your time and strive hard to not let it be wasted by waiting for your service appointment. We are sincerely sorry for the unpleasant experience that you had to face. We will continue to improve our system for serving you better in the future.

February 19, 2022

Safety recall work was completed faster than promised. Service advisor was very thorough and professional. More

by tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 21, 2022 -

Swickard Toyota responded

Thank you for your positive rating, Tom! Your satisfaction is what we strive, and we’re thrilled to learn you had a great experience with Patrick. Please come back and visit us again!

February 19, 2022

Everyone at Swickard was super helpful and kind. They were able to help me find the exact car I wanted, and answered every question I had with the car itself and the financing process. More

by emilybalogh17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro, Steve
Feb 21, 2022 -

Swickard Toyota responded

Emily, it makes us happy to hear you found your ideal car! It’s our goal to make sure your car buying process is easy as possible and we’re glad your experience with our sales team was wonderful. Enjoy your new car and don’t hesitate to call us anytime if we could be of any further assistance. Have a terrific week!

February 19, 2022

Ziad and Ahmad were great to work with. Very easy process. Great facility and service. More

by Adamsea206
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ziad
Feb 21, 2022 -

Swickard Toyota responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that Ziad and Ahmad were able to provide you with the excellent customer service we strive to provide for our customers. We appreciate your business and have a wonderful week!

February 19, 2022

Greats service, let me know exactly what was going on with my truck and when it would be ready More

by kylem03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Nien
Feb 21, 2022 -

Swickard Toyota responded

We value your feedback, and we greatly appreciate the 5-Star review! We look forward to continuing to serve you in the future!

February 19, 2022

Brandon in the service department is friendly and helpful. We never have any issue with him. My husband and I have been purchasing many vehicles from them for the last 15 years More

by Phuong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jung, Paul Chung
Feb 21, 2022 -

Swickard Toyota responded

Thank you for your kind words and being such a long time loyal customer! We’re grateful for your feedback! It’s our pleasure to provide the best possible service to our guest and we’re glad that this commitment was reflected in your visit with Brandon and the team. We look forward to the next time we’re able to serve you again.

February 18, 2022

I was there for the oil change, they did a good job. I had my appointment at 8am and left about 8:50. More

by Nuha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 21, 2022 -

Swickard Toyota responded

Thank you for your positive review! We appreciate your business and have a fabulous Monday!

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