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Swickard Toyota

Edmonds, WA

4.6
1,612 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,612 Reviews of Swickard Toyota

March 02, 2022

Positive employees, but 3 hours for a scheduled oil change?! 2 hours over what was promised. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing
Mar 02, 2022 -

Swickard Toyota responded

Thank you, Scott, for your review! We are truly sorry to keep you waiting for such a long time for your service appointment. We appreciate your patience and understanding while we work hard on improving our staff shortage and efficiency. We're glad to hear you had a positive experience with our service team! We hope to see you back soon! Have a terrific week!

March 02, 2022

Everyone at this dealership was extremely helpful and friendly. They had everything ready for me when I got there, which made the process quick & smooth! I highly recommend this dealership!!! More

by walkerleah3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Bishop
Mar 03, 2022 -

Swickard Toyota responded

We are delighted to learn of your excellent experience with our sales team! Our goal at Swickard Toyota is to make sure you are completely satisfied with your purchase and that the process was stress free. Thank you for recommending us in your review and contact us anytime if questions with your new vehicle arise. Enjoy your new vehicle!

March 02, 2022

Although the service took longer than I would have liked (3 hours with an appointment for an oil change) the service from check- in through the check-out process was excellent. More

by brocky4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian, Paul Chung
Mar 03, 2022 -

Swickard Toyota responded

Your 5-Star rating is the best thing we could ask for! We respect your time, and we really appreciate your patience while we work through our short staff concerns. Thank you for being our customer and we look forward to your next service with us!

March 02, 2022

Staff are professional & courteous! Waiting area & restroom are clean with free water & coffee! A little bit of a wait but that's ok, my car is happy. More

by Adora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Mar 03, 2022 -

Swickard Toyota responded

Adora, thank you for taking the time to provide us such great feedback! We are delighted to hear that our team was attentive, and you had a pleasant time while waiting for your service. Please come back and visit us!

March 01, 2022

So happy to do deal with Toyota , I’m so happy with my car, thanks More

by norma.reynosa47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew , Paul Chung
Mar 02, 2022 -

Swickard Toyota responded

We appreciate your review, Norma! Makes us happy that you are happy! Thank you for being our customer and we’re looking forward to seeing you again!

March 01, 2022

Service was fast. They answered questions I had. They are friendly. I bring my car here because I know they do a great job everytime. More

by oliverL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing & Andrew T.
Mar 02, 2022 -

Swickard Toyota responded

Oliver, it’s so nice to know you had a wonderful service visit! Your feedback means a lot to us, and we are thrilled to learn that your experience was a positive one! Have a fantastic week!

March 01, 2022

1. Upsold service despite car not needing that level of maintenance. (Multipoint inspection and oil change cost 300, I dont mind the fees for parts). 2. Estimated 2 hours meaning i stayed to work in the More

by saigbadey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Mar 02, 2022 -

Swickard Toyota responded

Thank you for your feedback on your recent service appointment. We regret you had a poor experience and had to wait an excessive long time. Your business is valuable to us, and we want to hear more of your experience, please feel free to contact our Service Director anytime at (425)608-4727 or email Kevin.Nelson@Swickard.com.

February 28, 2022

Service department is second to none, all thanks to Shaylon! He’s punctual, professional, and honest. More

by Si
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon Depew
Feb 28, 2022 -

Swickard Toyota responded

Thank you for writing about your visit with us! We are happy to hear that Shaylon was able to provide you with outstanding customer service we strive to deliver to each of our guest. Please come see us again!

February 28, 2022

Thank you for the excellent customer service! Appreciate the knowledge of the team servicing my Highlander and attention to detail as well. More

by Cindy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian Catha
Feb 28, 2022 -

Swickard Toyota responded

We thank you for your kind words and putting your trust in us to take care of your Highlander. We value you as our customer and we are here for you anytime! Have a terrific week!

February 28, 2022

It took over 2 hours for a scheduled oil change. That seems excessive. I had to ask three time why it was taking so long. I was told an hour and 2.0 minutes when I arrived. Not sure I will go th More

by Kurtwrisley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul no longer works there. , Paul Chung
Mar 01, 2022 -

Swickard Toyota responded

Kurt, we appreciate you taking the time out of your day to write and let us know about your experience. We apologize for the miscommunication and do hope you give us another chance. Thank you!

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