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Swickard Toyota

Edmonds, WA

4.6
1,611 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,611 Reviews of Swickard Toyota

March 03, 2022

Super helpful finding the perfect car for me. I purchased a pre-owned vehicle which was checked out and cleared for safety. Also purchased extended service contract so worth it. More

by mqpearson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff and Steve
Mar 03, 2022 -

Swickard Toyota responded

Your positive words mean a lot to us and we’re thankful for the 5-Star review! We are delighted to hear Jeff and Steve were able to locate a perfect vehicle for you! Thank you for choosing Swickard Toyota and we hope to service you in the future!

March 03, 2022

My only experience is with oil changes and they have done a very good job! More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service coordinator
Mar 03, 2022 -

Swickard Toyota responded

Thank you, John, for giving us the opportunity to serve you! We look forward to providing you with the best possible service in the future. Have a great day!

March 03, 2022

Great service no up charge and no surprises. Price quoted was honest and not over charged More

by Clymanbuilders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
King
Mar 04, 2022 -

Swickard Toyota responded

We are delighted to hear about your recent service experience! We know that you have many choices when doing business and we appreciate your selecting Swickard Toyota! Thank you for the opportunity to serve you. Have a happy weekend!

March 03, 2022

The staff were professional and friendly. Service to the car was done close to the time and quote they estimated. One of the associates had even double checked to see that the service was cov More

by susiwan15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlon
Mar 04, 2022 -

Swickard Toyota responded

We are happy to have provided you with such a positive experience! Thank you so much for sharing and we look forward to help take care of your vehicle in the future! Take care and have a terrific weekend!

March 03, 2022

I couldn't have had a better experience. The dealership exceeded my expectations. I will return. More

by BLewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Mar 03, 2022 -

Swickard Toyota responded

We appreciate you letting us know how we did at your recent visit! Thank you for being our valued customer and we are happy to learn we were able to meet your expectations. We look forward to seeing you at your next service!

March 03, 2022

Sales was done in a breeze. Sales assoc is really awesome Miss Beeta.Highly recommended. More

by Scorpio553
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miss Beeta Micaghar, Paul Chung
Mar 03, 2022 -

Swickard Toyota responded

Thank you for sharing the details of your recent sales visit! Great to hear you were greeted by our friendly salesperson, Beeta, we agree she is awesome! We are thrilled to know she helped make the process stress free and got you into your wonderful new vehicle! Safe travels and have a great Thursday!

March 03, 2022

Worst experience, took 2 hours to get car oil changed. Car didn’t come out until I had asked for it. Heard my car wheel squeaking, had asked for 10k mile but only tapped it to 5k, my “maintenance required More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Mar 04, 2022 -

Swickard Toyota responded

Angela, we always try to provide you with a positive service experience, and we are sorry we let you down. We appreciate you sharing your feedback and bringing this to our attention. We would love a chance to resolve and make things right, at your convenience please reach out to our Service Director, Kevin Nelson at (425)608-4727 or email Kevin.Nelson@Swickard.com to see if we can come to a resolution. Thank You!

March 03, 2022

This place is a joke they lied thru the whole process when I explained the Bank I wanted to go thru knowing they were going to run my credit and pull the bait and switch. They also didn't honor the onlin More

by joshescalade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicolo Vicencio, Paul Chung
Mar 04, 2022 -

Swickard Toyota responded

Josh, we apologize for the experience you had at our dealership. Thank you for the feedback, we continue to strive to improve our process. We will definitely use your feedback in our ongoing training process. If you'd like to discuss this with me further, you can email me at Paul.Chung@Swickard.com Thank you, Paul Chung, General Manger.

March 02, 2022

Everyone was very friendly, very helpful, and very understanding. Service was as expected and information regarding future service was provided. Love these guys. More

by Mcgtwinsmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing and Caspian
Mar 02, 2022 -

Swickard Toyota responded

We love reading your review! Thank you so much for your support and confidence in our team at Swickard Toyota. We thank you for being our wonderful customer! Have an awesome week!

March 02, 2022

Positive employees, but 3 hours for a scheduled oil change?! 2 hours over what was promised. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing
Mar 02, 2022 -

Swickard Toyota responded

Thank you, Scott, for your review! We are truly sorry to keep you waiting for such a long time for your service appointment. We appreciate your patience and understanding while we work hard on improving our staff shortage and efficiency. We're glad to hear you had a positive experience with our service team! We hope to see you back soon! Have a terrific week!

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