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Swickard Toyota

Edmonds, WA

4.6
1,611 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,611 Reviews of Swickard Toyota

March 05, 2022

Pour service. Incompetency at every level from booking appointment, to check in, to execution. Service manager attempted to correct, core issues of poor process, a More

by chad
Customer Service
Recommend Dealer
No
Employees Worked With
Shayla, Matthew. Issue resides with poor process and leadership.
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Mar 07, 2022 -

Swickard Toyota responded

Chad, thank you for the review. We appreciate all customer feedback so that we can continue to improve upon how we serve our customers better in the future. We can assure you that our team and management take your comments seriously. We would appreciate the opportunity to discuss your situation and regain your confidence back in our dealership. Please reach out to our Service Director, Kevin Nelson at Kevin.Nelson@Swickard.com when you have a chance. Thank you!

March 05, 2022

The water it is bit long but the staffs are professional. Overall very good all around. More

by Honeydeem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
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Mar 07, 2022 -

Swickard Toyota responded

Thank you for taking a moment to share your feedback. We are pleased to know you had an overall positive experience and we do apologize for the extra time you had to wait. We hope to service you again in the future.

March 05, 2022

Drove 2 hours to get here and was not disappointed. Salesperson was so knowledgeable and friendly. He provided all the important info and was extremely nice. I would definitely come here to buy a car a More

by Smj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Mar 07, 2022 -

Swickard Toyota responded

We’re so happy your positive experience was worth the long drive! We strive to provide 100% customer satisfaction to our customers, and we hope you enjoy your new vehicle for a long time to come! Thank you for trusting us to find the right car for you and we look forward to the opportunity to serve you in the future. Have a amazing week!

March 05, 2022

The purchase could not have been easier. Shout out to the team for listening to my needs and being understanding. Love my new to me WRX! More

by Signguy30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon
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Mar 07, 2022 -

Swickard Toyota responded

Thank you a taking the time to write us this spectacular review! Happy customers are what we aim for, and we are delighted to hear you had an wonderful experience! Have fun in your new awesome car!

March 05, 2022

Michael was excellent in coordination and sharing information which was very helpful.Will definitely recommend for some one more. More

by Sreejithbharathancem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 07, 2022 -

Swickard Toyota responded

We are thrilled to hear that Michael provided you with outstanding customer service. Please let us know if there is anything else we can help you with regarding your new car. Thank you for choosing Swickard Toyota and congratulations on your new vehicle!

March 05, 2022

Very disappointing, my tires sensor broke after getting tires rotation. I found out on my way home. More

by Widriyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
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Mar 07, 2022 -

Swickard Toyota responded

Thank you for your feedback. We’re sorry to hear that your experience with our dealership has not been up to your expectations and we apologize we have let you down. We appreciate the chance to speak with your regarding this matter. Please reach out to our Service Director, Kevin Nelson at Kevin.Nelson@Swickard.com at your earliest convenience so we can address this concern. Thank You!

Mar 07, 2022 -

Widriyan responded

Dealer provided contact number, but the number you dialed not in service. When contacting dealer. OMG

March 05, 2022

Professional service. Clean waiting area. Very friendly Service Advisor. The only draw back is the website when scheduling the appointment...takes way too long to load the More

by Jahngj8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patric, service adviser
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Mar 07, 2022 -

Swickard Toyota responded

We are thankful for the nice review! We always appreciate our customers feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We appreciate your patience as we work thought our online scheduling kinks. Hope to seeing you again soon! Take Care!

March 04, 2022

I like this place pretty much, the guys there we so polite and very fast action, well done and keep it up. More

by Buddhi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
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Mar 07, 2022 -

Swickard Toyota responded

Buddhi, we are truly dedicated to providing quality customer service to each of our customers and we appreciate you taking the time to notice those effort and for leaving us a fanatic review! We appreciate you as our customer and we look forward to seeing you again!

March 04, 2022

Very friendly and eager to sell. Asked for rubber floor mats, but have had 3-4 calls with no estimate on when I can get them is why not 5 stars More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff and Beta
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Mar 07, 2022 -

Swickard Toyota responded

We appreciate your feedback, Cindy! Our sincere apologize for the poor communication and follow up regarding your floor mats. If you have not yet been contacted regarding your floor mats, please reach out to our General Sales Manager, Damon Tanaka at Damon.Tanaka@Swickard.com. He will be able to assist you. Thank you!

Mar 08, 2022 -

Cindy responded

Thank you. I was informed the mats are now available for pickup.

March 04, 2022

Quick, easy, straight forward. Got me in and out. Explained everything well. Only downside was they did not reset my maintenance light More

by spencer.stark88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Mar 07, 2022 -

Swickard Toyota responded

Spencer, thank you for writing this great review and giving our dealership such an excellent star rating! We apologize that we have forgot to reset your maintenance light and next time you are in the neighborhood please stop by, it should take just a moment to clear. Have a wonderful week!

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